Gem experienced a major incident on August 31, 2026 affecting Gem Web Application, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Gem Web Application
Update timeline
- identified Aug 31, 2026, 06:27 PM UTC
Uploading a file in Gem is currently failing with an error. This affects: - Submitting a job board application with a cover letter or file attachment - Uploading attachments to a candidate profile or an application - Attaching files to sequences and emails - Submitting take-home assessments
- resolved Aug 31, 2026, 07:28 PM UTC
This issue has been resolved. Our team will continue to monitor for any problems.