Gem Outage History

Gem is up right now

Pingoru has recorded 50 incidents for Gem: 16 in the last 12 months and 1 in the last 90 days.

Source: status.gem.com

50incidents recorded
16last 12 months
1last 90 days
2 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Gem in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202610 of 744 (0%)
June 20262262 of 720 (36%)
July 202600 of 744 (0%)
August 202611 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 583 (0%)

Incidents, newest first

Major July 21, 2025 Loading issues with Gem application and extension 1h 34m Gem Web Application, Gem Extension

Started Jul 21, 2025, 01:37 PM UTC· resolved Jul 21, 2025, 03:12 PM UTC

  1. investigating Jul 21, 2025, 01:37 PM UTC

    We are aware of an issue where the Gem application and extension fails to load or are loading slowly. Our team is currently investigating and will share updates here.

  2. investigating Jul 21, 2025, 01:37 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 21, 2025, 03:41 PM UTC

    This issue has been resolved. Our team will continue to monitor for problems.

Read the full incident report →

Major July 2, 2025 Stale data in Pipeline Analytics and Dashboards 2h 59m Gem Web Application

Started Jul 02, 2025, 04:02 PM UTC· resolved Jul 02, 2025, 07:01 PM UTC

  1. identified Jul 02, 2025, 04:02 PM UTC

    We have identified an issue with our analytics infrastructure which has caused data to be stale, as indicated by the data refresh timestamp in Pipeline Analytics and Dashboards. A fix has been deployed, but data will continue to be temporarily be out-of-date until it is complete. We will update this page once the incident is fully resolved.

  2. resolved Jul 02, 2025, 07:01 PM UTC

    This issue is now resolved and data has resumed updating at the normal cadence in Pipeline Analytics and Dashboards. Our team will continue to monitor for problems.

Read the full incident report →

Major June 12, 2025 Sequences failing to send for teams on Gmail 20m Gem Integrations

Started Jun 12, 2025, 06:53 PM UTC· resolved Jun 12, 2025, 07:14 PM UTC

  1. identified Jun 12, 2025, 06:53 PM UTC

    We are currently aware of an issue where teams using Gmail are unable to send sequences. This is the result of technical issues that Google is currently experiencing and we will continue to monitor for updates on their status page: https://status.cloud.google.com/

  2. resolved Jun 12, 2025, 07:14 PM UTC

    Sequence sending has recovered as of 12:00 PM Pacific / 19:00 UTC. We are following Gmail’s status closely in case the problem reappears. See https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L

Read the full incident report →

Major June 10, 2025 Performance degradation 7h 6m Gem Web Application

Started Jun 10, 2025, 04:10 PM UTC· resolved Jun 10, 2025, 11:16 PM UTC

  1. identified Jun 10, 2025, 04:10 PM UTC

    We are experiencing intermittent problems and slow page load times due to ongoing issues with our infrastructure provider, Heroku. Details and updates are available on both Heroku and Salesforce's status pages: Heroku - https://status.heroku.com/incidents/2822 Salesforce (in case the Heroku status page has trouble loading) - https://status.salesforce.com/generalmessages/10001540 We will continue to share updates as Heroku provides them and we are working on a remediation in the meantime.

  2. identified Jun 10, 2025, 06:35 PM UTC

    Heroku/Salesforce have identified the root cause of the issue on their side and are making progress to resolving it, but they haven’t provided an estimated time to resolution yet. Heroku - https://status.heroku.com/incidents/2822 Salesforce - https://status.salesforce.com/generalmessages/10001540

  3. resolved Jun 10, 2025, 11:16 PM UTC

    Gem page load times have recovered as of 3:30 PM Pacific Daylight Time / 22:20 UTC. Heroku and Salesforce continue to work through issues. Gem will continue monitoring the situation. Further details are available from their status pages: Heroku - https://status.heroku.com/incidents/2822 Salesforce - https://status.salesforce.com/generalmessages/10001540

Read the full incident report →

Major April 4, 2025 Greenhouse teams are unable to reject candidates in Application Review 1h 55m Gem Web Application

Started Apr 04, 2025, 04:29 PM UTC· resolved Apr 04, 2025, 06:25 PM UTC

  1. investigating Apr 04, 2025, 04:29 PM UTC

    We are currently investigating an issue where teams on Greenhouse are unable to reject candidates when using Application Review. Our team will continue to provide updates here.

  2. resolved Apr 04, 2025, 06:25 PM UTC

    We have identified the cause of this issue and a fix has been deployed. Our team will continue to monitor for issues.

Read the full incident report →

Major March 26, 2025 Resumes are not loading in Application Review 48m Gem Web Application

Started Mar 26, 2025, 03:41 PM UTC· resolved Mar 26, 2025, 04:30 PM UTC

  1. identified Mar 26, 2025, 03:41 PM UTC

    We are aware of an issue some teams are encountering when reviewing applications where candidate resumes are blank. We have identified the cause of the issue and are working on a fix.

  2. resolved Mar 26, 2025, 05:35 PM UTC

    This issue is now resolved and resumes are loading properly in Application Review. Our team will continue to monitor for issues.

Read the full incident report →

Major February 24, 2025 "Internal Server Error" when connecting Gem with Greenhouse account 1d 22h Gem Integrations

Started Feb 24, 2025, 11:35 PM UTC· resolved Feb 26, 2025, 09:47 PM UTC

  1. investigating Feb 24, 2025, 11:35 PM UTC

    We are currently investigating an issue where some users are encountering the error message "code:500, "status":"internal service error" when attempting to connect their Gem and Greenhouse user accounts to finish setting up the Greenhouse integration. We will continue to update this post as new developments arise.

  2. resolved Feb 26, 2025, 09:47 PM UTC

    This issue has been resolved and impacted users can try connecting their Greenhouse user accounts with Gem again. If you still have problems, please contact Gem Support at [email protected].

Read the full incident report →

Major November 11, 2024 Talent Pipeline filters broken, unable to select filter values 1h 15m Gem Web Application

Started Nov 11, 2024, 08:32 PM UTC· resolved Nov 11, 2024, 09:48 PM UTC

  1. identified Nov 11, 2024, 08:32 PM UTC

    Our team has been made aware of an issue with Talent Pipeline filtering where users are unable to select specific filter values. We've identified the root cause and are working on a fix.

  2. resolved Nov 11, 2024, 09:48 PM UTC

    A fix has been deployed and this incident is now resolved. Our team will continue to monitor for any issues.

Read the full incident report →