Gem Outage History

Gem is up right now

Gem had 36 outages in the last 2 years totaling 131h 51m of downtime — averaging 1.5 incidents per month.

There were 36 Gem outages since May 31, 2024 totaling 131h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gem.com

Major June 10, 2025

Performance degradation

Detected by Pingoru
Jun 10, 2025, 04:10 PM UTC
Resolved
Jun 10, 2025, 11:16 PM UTC
Duration
7h 6m
Affected: Gem Web Application
Timeline · 3 updates
  1. identified Jun 10, 2025, 04:10 PM UTC

    We are experiencing intermittent problems and slow page load times due to ongoing issues with our infrastructure provider, Heroku. Details and updates are available on both Heroku and Salesforce's status pages: Heroku - https://status.heroku.com/incidents/2822 Salesforce (in case the Heroku status page has trouble loading) - https://status.salesforce.com/generalmessages/10001540 We will continue to share updates as Heroku provides them and we are working on a remediation in the meantime.

  2. identified Jun 10, 2025, 06:35 PM UTC

    Heroku/Salesforce have identified the root cause of the issue on their side and are making progress to resolving it, but they haven’t provided an estimated time to resolution yet. Heroku - https://status.heroku.com/incidents/2822 Salesforce - https://status.salesforce.com/generalmessages/10001540

  3. resolved Jun 10, 2025, 11:16 PM UTC

    Gem page load times have recovered as of 3:30 PM Pacific Daylight Time / 22:20 UTC. Heroku and Salesforce continue to work through issues. Gem will continue monitoring the situation. Further details are available from their status pages: Heroku - https://status.heroku.com/incidents/2822 Salesforce - https://status.salesforce.com/generalmessages/10001540

Read the full incident report →

Major April 4, 2025

Greenhouse teams are unable to reject candidates in Application Review

Detected by Pingoru
Apr 04, 2025, 04:29 PM UTC
Resolved
Apr 04, 2025, 06:25 PM UTC
Duration
1h 55m
Affected: Gem Web Application
Timeline · 2 updates
  1. investigating Apr 04, 2025, 04:29 PM UTC

    We are currently investigating an issue where teams on Greenhouse are unable to reject candidates when using Application Review. Our team will continue to provide updates here.

  2. resolved Apr 04, 2025, 06:25 PM UTC

    We have identified the cause of this issue and a fix has been deployed. Our team will continue to monitor for issues.

Read the full incident report →

Major March 26, 2025

Resumes are not loading in Application Review

Detected by Pingoru
Mar 26, 2025, 03:41 PM UTC
Resolved
Mar 26, 2025, 04:30 PM UTC
Duration
48m
Affected: Gem Web Application
Timeline · 2 updates
  1. identified Mar 26, 2025, 03:41 PM UTC

    We are aware of an issue some teams are encountering when reviewing applications where candidate resumes are blank. We have identified the cause of the issue and are working on a fix.

  2. resolved Mar 26, 2025, 05:35 PM UTC

    This issue is now resolved and resumes are loading properly in Application Review. Our team will continue to monitor for issues.

Read the full incident report →

Major February 24, 2025

"Internal Server Error" when connecting Gem with Greenhouse account

Detected by Pingoru
Feb 24, 2025, 11:35 PM UTC
Resolved
Feb 26, 2025, 09:47 PM UTC
Duration
1d 22h
Affected: Gem Integrations
Timeline · 2 updates
  1. investigating Feb 24, 2025, 11:35 PM UTC

    We are currently investigating an issue where some users are encountering the error message "code:500, "status":"internal service error" when attempting to connect their Gem and Greenhouse user accounts to finish setting up the Greenhouse integration. We will continue to update this post as new developments arise.

  2. resolved Feb 26, 2025, 09:47 PM UTC

    This issue has been resolved and impacted users can try connecting their Greenhouse user accounts with Gem again. If you still have problems, please contact Gem Support at [email protected].

Read the full incident report →

Major November 11, 2024

Talent Pipeline filters broken, unable to select filter values

Detected by Pingoru
Nov 11, 2024, 08:32 PM UTC
Resolved
Nov 11, 2024, 09:48 PM UTC
Duration
1h 15m
Affected: Gem Web Application
Timeline · 2 updates
  1. identified Nov 11, 2024, 08:32 PM UTC

    Our team has been made aware of an issue with Talent Pipeline filtering where users are unable to select specific filter values. We've identified the root cause and are working on a fix.

  2. resolved Nov 11, 2024, 09:48 PM UTC

    A fix has been deployed and this incident is now resolved. Our team will continue to monitor for any issues.

Read the full incident report →

Minor September 25, 2024

Unable to connect Gem and Greenhouse

Detected by Pingoru
Sep 25, 2024, 11:27 PM UTC
Resolved
Sep 26, 2024, 08:59 PM UTC
Duration
21h 32m
Timeline · 3 updates
  1. investigating Sep 25, 2024, 11:27 PM UTC

    We are aware of an issue currently affecting some users’ ability to connect Greenhouse to Gem. Our team is actively investigating the issue and working to resolve it as quickly as possible.

  2. investigating Sep 25, 2024, 11:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 26, 2024, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 19, 2024

Gem application and extension not available

Detected by Pingoru
Sep 19, 2024, 11:02 PM UTC
Resolved
Sep 19, 2024, 11:02 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 19, 2024, 11:13 PM UTC

    An error caused the Gem website and extension to not load, resulting in errors or blank pages. This issue has been resolved, and service has been restored.

Read the full incident report →

Critical September 17, 2024

"Oops! Something went wrong." on all Gem web pages

Detected by Pingoru
Sep 17, 2024, 05:37 PM UTC
Resolved
Sep 17, 2024, 05:49 PM UTC
Duration
11m
Affected: Gem Web Application
Timeline · 2 updates
  1. investigating Sep 17, 2024, 05:48 PM UTC

    We are currently aware of an issue that causes all Gem pages to display the "Oops! Something went wrong." error. We are investigating and will share updates here.

  2. resolved Sep 17, 2024, 05:53 PM UTC

    This issue has been resolved and all Gem web pages are now loading normally. Our team will continue to monitor for any problems.

Read the full incident report →

Major August 28, 2024

Calendly integration is failing to detect booked meetings

Detected by Pingoru
Aug 28, 2024, 04:43 PM UTC
Resolved
Aug 30, 2024, 09:15 PM UTC
Duration
2d 4h
Affected: Gem Integrations
Timeline · 3 updates
  1. investigating Aug 28, 2024, 04:43 PM UTC

    We are currently investigating an issue with Gem's Calendly integration where Gem is not detecting booked meetings. This results in sequences failing to stop automatically after a meeting is booked, as well as the candidate's reply status not updating to "Booked". If you receive notification of a booking via Calendly, please check the corresponding candidate's sequence and manually mark it as replied to stop further follow-ups from being sent, if necessary. We will continue to share updates here.

  2. identified Aug 29, 2024, 04:34 PM UTC

    This issue is resolved and Gem is able to track events booked via Calendly again. Our team is working on recovering the tracking of events that were booked during the partial outage.

  3. resolved Sep 03, 2024, 01:08 PM UTC

    This issue has been resolved and our team has completed recovering the tracking of Calendly events that were booked during the partial outage. We will continue to monitor for any issues with event tracking.

Read the full incident report →

Notice August 20, 2024

Gem Scheduling Degraded Performance Due to Database Load

Detected by Pingoru
Aug 20, 2024, 10:22 PM UTC
Resolved
Aug 19, 2024, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 20, 2024, 10:22 PM UTC

    Gem Scheduling experienced high database load causing degraded performance. Customers may have experienced long load times and slow syncing between ATS and Gem Scheduling, including interviews taking a long time to get scheduled in the ATS. This issue has since been resolved, and we are continuing to monitor for any changes.

Read the full incident report →

Critical May 31, 2024

Blank Gem extension window on LinkedIn

Detected by Pingoru
May 31, 2024, 03:57 PM UTC
Resolved
May 31, 2024, 04:15 PM UTC
Duration
18m
Affected: Gem Extension
Timeline · 2 updates
  1. investigating May 31, 2024, 03:57 PM UTC

    We are currently investigating an issue where the Gem extension loads as a blank white window on most LinkedIn profiles. Currently, there is no workaround and our team will continue to share updates here.

  2. resolved May 31, 2024, 04:15 PM UTC

    This issue has been resolved and our team will continue to monitor for problems. If you were impacted by this issue, refreshing your LinkedIn browser tab will show the candidate's details.

Read the full incident report →