Gem experienced a minor incident on November 17, 2025 affecting Gem Web Application, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Gem Web Application
Update timeline
- identified Nov 17, 2025, 05:33 PM UTC
We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects. Our team has identified the root cause and is working on a fix.
- resolved Nov 17, 2025, 11:18 PM UTC
This issue has been resolved. Prospect Search has caught up and data update intervals are now back to normal.