Gem experienced a major incident on May 15, 2026 affecting Gem Web Application, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Gem Web Application
Update timeline
- investigating May 15, 2026, 10:49 PM UTC
We are currently investigating an issue affecting some users' ability to send sequences. Users may see an error message stating "Your changes were not saved because this sequence was edited elsewhere." Our engineering team is actively working to resolve this. We will provide an update as soon as possible.
- resolved May 15, 2026, 11:01 PM UTC
The issue affecting sequence sending has been resolved. If you were seeing the error "Your changes were not saved because this sequence was edited elsewhere," please refresh your browser — sequences should now send normally. We apologize for the disruption.