Affected components
Update timeline
- investigating Mar 25, 2026, 06:30 PM UTC
The Gem AI Ranking feature is currently not working for some jobs; affected users will see the 'Ranking in progress' message for those jobs. Some AI Ranking tasks are completing normally. We are aware of the issue and are investigating the problem.
- monitoring Mar 25, 2026, 07:30 PM UTC
We have made changes to help resolve the AI Ranking issue. Affected AI Ranking jobs should start processing normally. We are monitoring to ensure that this fix will resolve the issue.
- resolved Mar 25, 2026, 08:40 PM UTC
We have confirmed that the fix resolved the issue, and we have processed all delayed ranking requests. AI Ranking should now be working normally.
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