Gem incident

Gem Website Service Interruption

Critical Resolved View vendor source →

Gem experienced a critical incident on October 20, 2025 affecting Gem Web Application and Gem Integrations and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:36 AM UTC
Resolved
Oct 20, 2025, 09:31 AM UTC
Duration
1h 54m
Detected by Pingoru
Oct 20, 2025, 07:36 AM UTC

Affected components

Gem Web ApplicationGem IntegrationsGem ExtensionGem SchedulingGem AIGem APIGem Homepage

Update timeline

  1. investigating Oct 20, 2025, 08:01 AM UTC

    The Gem website is currently experiencing issues due to an issue with Amazon, AWS. We'll continue to monitor the situation closely. You can also follow Amazon's status here https://status.aws.amazon.com/.

  2. resolved Oct 20, 2025, 01:12 PM UTC

    This incident has been resolved.