Gem Outage History
Gem is up right nowPingoru has recorded 50 incidents for Gem: 16 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 262 of 720 (36%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 561 (0%) |
Incidents, newest first
Major August 31, 2026 File uploads and attachments are failing 1h 1m Gem Web Application
Started Aug 31, 2026, 06:27 PM UTC· resolved Aug 31, 2026, 07:28 PM UTC
- identified Aug 31, 2026, 06:27 PM UTC
Uploading a file in Gem is currently failing with an error. This affects: - Submitting a job board application with a cover letter or file attachment - Uploading attachments to a candidate profile or an application - Attaching files to sequences and emails - Submitting take-home assessments
- resolved Aug 31, 2026, 07:28 PM UTC
This issue has been resolved. Our team will continue to monitor for any problems.
Minor June 18, 2026 Workday data sync and webhook disruptions 10d 18h Gem Integrations
Started Jun 18, 2026, 03:53 PM UTC· resolved Jun 29, 2026, 10:09 AM UTC
- identified Jun 18, 2026, 03:53 PM UTC
We're aware of an issue affecting data syncs and webhooks for teams using the Workday integration. Since June 16, 2026, some pipeline metrics have not updated as expected, which may appear as missing or out-of-date recruiting data in affected accounts. We've identified the root cause and are deploying a fix. No data has been permanently lost. Once the fix is in place, we'll rebuild the affected metrics from your source data and reporting will return to normal. We'll post another update as soon as the fix is complete. Thank you for your patience.
- monitoring Jun 19, 2026, 11:39 AM UTC
The underlying issue has been resolved and Workday syncs are now running successfully again. Both full and partial syncs have resumed across affected accounts. We're now waiting for these syncs to finish processing so your recruiting data is fully up to date. Until they complete, you may still see some metrics that haven't refreshed yet — this is expected and will resolve on its own as the syncs catch up. We'll post a final update once all data is current.
- resolved Jun 29, 2026, 10:09 AM UTC
This incident has been resolved.
Minor June 11, 2026 Unable to send offer e-signature requests 4h 2m Gem Integrations
Started Jun 11, 2026, 08:44 PM UTC· resolved Jun 12, 2026, 12:47 AM UTC
- identified Jun 11, 2026, 08:44 PM UTC
We are aware of an issue with sending e-signature (offer) requests through Gem. This is caused by a Docusign outage that is currently being worked on. Please check for updates on Docusign's status page and try again after the issue is resolved: https://health.docusign.com/ We will continue to monitor the situation and share updates here.
- resolved Jun 12, 2026, 12:47 AM UTC
Docusign has resolved the outage with their services, and Gem e-signature and offer requests are now working normally.
Major May 15, 2026 Sequence Sending Failures 11m Gem Web Application
Started May 15, 2026, 10:49 PM UTC· resolved May 15, 2026, 11:01 PM UTC
- investigating May 15, 2026, 10:49 PM UTC
We are currently investigating an issue affecting some users' ability to send sequences. Users may see an error message stating "Your changes were not saved because this sequence was edited elsewhere." Our engineering team is actively working to resolve this. We will provide an update as soon as possible.
- resolved May 15, 2026, 11:01 PM UTC
The issue affecting sequence sending has been resolved. If you were seeing the error "Your changes were not saved because this sequence was edited elsewhere," please refresh your browser — sequences should now send normally. We apologize for the disruption.
Major March 25, 2026 Some AI Ranking tasks not completing 2h 40m Gem AI
Started Mar 25, 2026, 06:00 PM UTC· resolved Mar 25, 2026, 08:40 PM UTC
- investigating Mar 25, 2026, 06:30 PM UTC
The Gem AI Ranking feature is currently not working for some jobs; affected users will see the 'Ranking in progress' message for those jobs. Some AI Ranking tasks are completing normally. We are aware of the issue and are investigating the problem.
- monitoring Mar 25, 2026, 07:30 PM UTC
We have made changes to help resolve the AI Ranking issue. Affected AI Ranking jobs should start processing normally. We are monitoring to ensure that this fix will resolve the issue.
- resolved Mar 25, 2026, 08:40 PM UTC
We have confirmed that the fix resolved the issue, and we have processed all delayed ranking requests. AI Ranking should now be working normally.
Major February 24, 2026 AI Sourcing search delays 1h 24m Gem AI
Started Feb 24, 2026, 06:57 PM UTC· resolved Feb 24, 2026, 08:22 PM UTC
- identified Feb 24, 2026, 06:57 PM UTC
We have identified an issue causing delays of ~30 minutes when populating AI Sourcing search results. Our team is working on a fix and will share updates here.
- resolved Feb 24, 2026, 08:22 PM UTC
This issue has been resolved.
Minor February 23, 2026 Delays in nightly Greenhouse syncs 14d 10h Gem Web Application, Gem Integrations
Started Feb 23, 2026, 08:00 PM UTC· resolved Mar 10, 2026, 07:00 AM UTC
- identified Mar 03, 2026, 07:09 PM UTC
We have identified an issue with our nightly Greenhouse data sync that is causing delays in updates for some users. Many Greenhouse updates are syncing normally. This can cause some Gem users to see errors when attempting to update Greenhouse applications in Talent Pipeline or Application Review. We are currently working to resolve this delay and will provide updates with more information or when resolved.
- identified Mar 04, 2026, 01:17 AM UTC
We have identified an issue with our nightly Greenhouse data sync that is causing delays in updates for some users. To help resolve this issue, we have shipped a change to update Greenhouse permissions for each user more often when accessing Talent Pipeline and Application Review. Many Greenhouse changes are continuing to sync with Gem normally. We are continuing to work on a full resolution for this issue.
- resolved Mar 23, 2026, 04:25 PM UTC
This incident has been resolved.
Critical February 18, 2026 gem.com is down 2h 51m Gem Web Application, Gem Extension, Gem Scheduling, Gem AI and 2 more
Started Feb 18, 2026, 12:27 AM UTC· resolved Feb 18, 2026, 03:19 AM UTC
- investigating Feb 18, 2026, 12:27 AM UTC
The gem.com webpage and application are currently not loading. Our team is investigating this issue.
- investigating Feb 18, 2026, 02:09 AM UTC
One of our providers Heroku is currently experiencing an outage that is impacting the Gem.com website. Our team will continue to provide updates. You can view Heroku's status page here https://status.salesforce.com/incidents/20003708.
- monitoring Feb 18, 2026, 02:59 AM UTC
The Gem website is now available due to Heroku rolling back a recent change. Please visit https://status.salesforce.com/incidents/20003708 for details. We will continue to closely monitor the situation and provide updates when available.
- resolved Feb 18, 2026, 03:19 AM UTC
We are resolving this incident.
Minor February 5, 2026 Delayed processing of Greenhouse updates 6h 3m Gem Integrations
Started Feb 05, 2026, 04:58 PM UTC· resolved Feb 05, 2026, 11:02 PM UTC
- identified Feb 05, 2026, 04:58 PM UTC
Webhook processing from Greenhouse is currently delayed by several hours. We are working on a fix for this issue. Gem users integrated with the Greenhouse ATS will see delays for changes to candidate and job information until this is resolved. At this time, we do not believe any updates have been lost. We will update when we have a fix and when the backlog of webhooks is resolved.
- monitoring Feb 05, 2026, 07:56 PM UTC
We have implemented a fix for this issue. Webhooks are currently being processed correctly, but there is still a backlog of requests from earlier in the day. The backlog is decreasing, and we are continuing to monitor the issue. We will update here when webhook processing for Greenhouse has caught up or if there are other changes.
- resolved Feb 05, 2026, 11:02 PM UTC
The backlog of webhooks from Greenhouse has been processed, and future updates will process at the normal pace. This issue is resolved.
Major January 13, 2026 Partial Outage: Gem is not accessible from certain Countries in EU and UK 11h 45m Gem Web Application, Gem Extension
Started Jan 13, 2026, 10:16 AM UTC· resolved Jan 13, 2026, 10:01 PM UTC
- investigating Jan 13, 2026, 10:16 AM UTC
We are currently investigating reports that Gem is not accessible from certain countries in the European Union and the United Kingdom. Users in these regions are experiencing infinite loading states when attempting to access the platform or use the browser extension - the services appear to load indefinitely without ever completing. Our engineering team is actively investigating the root cause and working to restore full access as quickly as possible.
- resolved Jan 13, 2026, 10:01 PM UTC
This incident is now resolved and service has been fully restored for impacted users. If you still have any issues loading Gem pages, please email [email protected] for further investigation.
Major December 18, 2025 Some data from December 17, 2025 is currently unavailable 5d 11h Gem Web Application
Started Dec 18, 2025, 04:35 PM UTC· resolved Dec 24, 2025, 04:07 AM UTC
- identified Dec 18, 2025, 04:35 PM UTC
Due to an issue with a scheduled database upgrade, Gem data updated between approximately 1:30pm PT and 9pm PT on December 17, 2025 is currently unavailable in the product. No permanent data loss occurred during that period and we are working on recovering the data. We will continue to share status updates here.
- identified Dec 18, 2025, 06:12 PM UTC
Gem is continuing to work on data recovery, and will continue to share updates. In the meantime it is safe to continue using Gem. New actions in the product will not impact recovery.
- identified Dec 19, 2025, 01:05 AM UTC
We are continuing to work on data recovery and we will begin restoring missing data tomorrow, Dec 19, continuing through the weekend Dec 20–21. Only data created or modified between 1:30pm-9pm PT on Dec 17 is currently unavailable. In the meantime it is safe to continue using Gem. New actions in the product will not impact recovery.
- identified Dec 19, 2025, 07:27 PM UTC
We have started recovering data and we will provide updates as data becomes available over the next few days. Only data created or modified between 1:30pm-9pm PT on Dec 17 has been impacted. In the meantime it is safe to continue using Gem. New actions in the product will not impact recovery.
- identified Dec 21, 2025, 10:31 PM UTC
The affected candidates, applications, scorecards and other ATS objects are now available in Gem. New data since Wednesday was not replaced by old data. For example, if a scorecard was submitted again, the new scorecard was kept. Projects created or updated on Wednesday, Dec 12, between 1:30pm and 9:00pm PT are not available in the system yet and will be recovered next. We will continue providing updates as progress is made.
- identified Dec 22, 2025, 02:44 AM UTC
The affected projects and project updates are now also available in the product. At this point candidates, applications, scorecards, and projects are available. Sequences scheduled on Dec 17 between 1:30pm and 9pm Pacific Time are currently unavailable and will be recovered over the next few days.
- identified Dec 24, 2025, 03:07 AM UTC
Affected sequences that were scheduled on Dec 17 between 1:30pm and 9pmPT are now available in the product and have been paused. Users can resume the paused sequences, after reviewing the candidates, by bulk selecting the reviewed candidates and clicking “resume” on gem.com/sequences. Users with affected sequences will be notified via email.
- resolved Dec 24, 2025, 04:07 AM UTC
Affected candidates, applications, scorecards, projects, campaigns, forms, and sequences are now available for all customers. In cases where a new object was created in place of one that was temporary missing, the new object was not overridden. Customers who have connected Gem with Rippling or Calendly will need to disconnect and reconnect the integration to ensure it continues working. With this we are marking the incident resolved. Gem will conduct a thorough review to prevent similar incidents from happening in the future.
Major December 15, 2025 Delays in Gem Scheduling syncing and notifications 23h 34m Gem Scheduling
Started Dec 15, 2025, 10:30 PM UTC· resolved Dec 16, 2025, 10:05 PM UTC
- investigating Dec 16, 2025, 12:56 AM UTC
We are investigating an issue with Gem Scheduling. Currently, Gem Scheduling notifications are backlogged, which will result in a delay for Gem Scheduling email notifications to you and your candidates, creating calendar events, and syncs from Gem Scheduling to and from your ATS. We will update as we have more information.
- monitoring Dec 16, 2025, 01:52 AM UTC
We've identified and addressed the issue, and will continue monitoring the situation.
- resolved Dec 16, 2025, 10:05 PM UTC
This issue has been resolved. All delayed Gem Scheduling actions have been completed successfully.
Notice December 3, 2025 Notification emails failed to send –
Started Dec 03, 2025, 04:55 PM UTC· resolved Dec 03, 2025, 04:55 PM UTC
- resolved Dec 04, 2025, 12:16 AM UTC
Earlier this morning, our team identified an issue that caused sending failures for some notification emails. This impacted modules and features that rely on notification messages, such as Gem Scheduling and Gem ATS, and may have manifested as in-product errors when attempting to take certain actions that sends a notification email out. We have deployed a fix for this issue and have resent most of the failed notifications to ensure receipt of the messages without any further action needed; however, we were unable to resend some messages and these actions will have to be retried manually. If you still have any trouble with taking actions or scheduling notifications, please contact our Support team: [email protected]
Minor November 17, 2025 Prospect Search results are stale 5h 44m Gem Web Application
Started Nov 17, 2025, 05:33 PM UTC· resolved Nov 17, 2025, 11:18 PM UTC
- identified Nov 17, 2025, 05:33 PM UTC
We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects. Our team has identified the root cause and is working on a fix.
- resolved Nov 17, 2025, 11:18 PM UTC
This issue has been resolved. Prospect Search has caught up and data update intervals are now back to normal.
Minor November 12, 2025 Loading issues with Dashboards and Pipeline Analytics 5d 3h Gem Web Application
Started Nov 12, 2025, 09:31 PM UTC· resolved Nov 18, 2025, 01:09 AM UTC
- monitoring Nov 12, 2025, 09:31 PM UTC
Our team has been made aware of intermittent loading issues that are occurring with the Dashboards and Pipeline Analytics modules. We have deployed a fix and are continuing to monitor for performance stability.
- resolved Nov 18, 2025, 01:09 AM UTC
This issue should now be resolved, and we will continue to monitor performance.
Major November 10, 2025 Blank pages in Pipeline Analytics 52m Gem Web Application
Started Nov 10, 2025, 04:55 PM UTC· resolved Nov 10, 2025, 05:48 PM UTC
- investigating Nov 10, 2025, 04:55 PM UTC
We are currently aware of an issue impacting some teams where filtering or updating settings within Pipeline Analytics results in a blank page. Our team is investigating and will share updates here.
- resolved Nov 10, 2025, 05:48 PM UTC
This issue has been resolved.
Minor October 23, 2025 Gem AI Sourcing Searches Delayed 1h 43m Gem AI
Started Oct 23, 2025, 07:00 PM UTC· resolved Oct 23, 2025, 08:43 PM UTC
- monitoring Oct 23, 2025, 07:00 PM UTC
Gem AI Sourcing search creation and results are currently delayed. We have implemented a fix for this issue. Ai Sourcing searches are running, but results will be delayed as we work through a backlog of searches. We will update when this is resolved.
- resolved Oct 23, 2025, 08:43 PM UTC
This issue has been resolved, and the AI Sourcing search and results backlog has been cleared. Search results should now be available normally.
Critical October 20, 2025 Gem down due to external outage 10h 52m Gem Web Application, Gem Integrations, Gem Extension, Gem Scheduling and 3 more
Started Oct 20, 2025, 02:15 PM UTC· resolved Oct 21, 2025, 01:07 AM UTC
- identified Oct 20, 2025, 02:49 PM UTC
We are continuing to see loading issues and degraded performance with Gem Scheduling and our website due to a technical issue with our vendor, Amazon Web Services (AWS). We will continue to provide updates here, but you can also follow along at Amazon's status page: https://health.aws.amazon.com/health/status During this time, we expect email sending failures and will automatically retry as soon as the incident is resolved. You may also experience integration or data sync issues, especially if the other platform is hosted by AWS, too.
- identified Oct 20, 2025, 05:46 PM UTC
Our website, gem.com, is now loading, but we continue to see degraded performance and intermittent failures. We are continuing to work on mitigating the impact. You can also track the status of the underlying cloud outages at the following pages: Amazon Web Services: https://health.aws.amazon.com/health/status Heroku: https://status.heroku.com/incidents/2910
- identified Oct 20, 2025, 06:58 PM UTC
Gem performance has mostly recovered, though our analytics and reporting features are still impacted. We are continuing to monitor and we will provide further updates, as Amazon AWS has not fully recovered yet.
- identified Oct 20, 2025, 09:01 PM UTC
Performance for our analytics and reporting features have been restored; however, we continue to see errors with Gem Scheduling. You may still see loading or interview scheduling issues. Our team will continue to monitor and work on mitigations where possible. You can track the status of the underlying cloud outages at the following pages: Amazon Web Services: https://health.aws.amazon.com/health/status Heroku: https://status.heroku.com/incidents/2910
- identified Oct 20, 2025, 10:07 PM UTC
Gem Scheduling is now mostly restored. Loading performance for remainder of the Gem website is fully restored. For Gem Scheduling, we are actively investigating a potential Zoom integration issue where some teams reported errors prompting them to reconnect Gem with their Zoom account when scheduling interviews. For these impacted teams, we will provide further instruction here.
- identified Oct 21, 2025, 01:06 AM UTC
Summary: Between 7:15am and 10:14am PT Gem was down due to a continued Amazon AWS outage. From 10:14am to 3:53pm PT Gem was operational but experiencing intermittent instability and performance degradations due to the continued outage. At this point, Gem is working normally and Amazon has confirmed the full resolution of the underlying outage. Some Gem customers may have had their Zoom accounts disconnected from Gem due to the outage, and need to reconnect them.
- resolved Oct 21, 2025, 01:07 AM UTC
This incident has been resolved.
Critical October 20, 2025 Gem Website Service Interruption 1h 54m Gem Web Application, Gem Integrations, Gem Extension, Gem Scheduling and 3 more
Started Oct 20, 2025, 07:36 AM UTC· resolved Oct 20, 2025, 09:31 AM UTC
- investigating Oct 20, 2025, 08:01 AM UTC
The Gem website is currently experiencing issues due to an issue with Amazon, AWS. We'll continue to monitor the situation closely. You can also follow Amazon's status here https://status.aws.amazon.com/.
- resolved Oct 20, 2025, 01:12 PM UTC
This incident has been resolved.
Minor October 1, 2025 Prospect Search data is stale 1d 19h Gem Web Application
Started Oct 01, 2025, 01:43 AM UTC· resolved Oct 02, 2025, 09:27 PM UTC
- identified Oct 01, 2025, 01:43 AM UTC
We have identified an issue causing stale data in Prospect Search, resulting in longer-than-normal refresh intervals. Our team is aware is currently working on a fix. Updates to this issue will be posted here.
- resolved Oct 02, 2025, 09:27 PM UTC
This issue has been resolved and Prospect Search data refresh intervals are back to normal. Our team will continue to monitor for problems.
Major September 24, 2025 AI Sourcing Searches Delayed 4h 26m Gem AI
Started Sep 24, 2025, 08:40 PM UTC· resolved Sep 25, 2025, 01:06 AM UTC
- identified Sep 24, 2025, 10:40 PM UTC
New and updated Gem AI Sourcing searches are seeing delays in releasing candidate results after the search is started. Our team has identified the issue and is working on a solution.
- monitoring Sep 24, 2025, 10:54 PM UTC
We have released a fix for this issue. AI Sourcing Searches will begin to display new results. There will be some delays as our systems work through releasing the backlog of results. We will continue to monitor the situation and provide updates.
- resolved Sep 25, 2025, 01:06 AM UTC
This issue has been resolved. Delayed AI Sourcing results should now be available, and new and updated searches will run normally.
Minor September 9, 2025 Delays in AI Sourcing 2d Gem AI
Started Sep 09, 2025, 07:06 PM UTC· resolved Sep 11, 2025, 07:49 PM UTC
- identified Sep 09, 2025, 07:06 PM UTC
We have identified an issue causing delays with AI sourcing, most notably that some results may be lacking email addresses. We're working to resolve this issue and will share updates here.
- resolved Sep 11, 2025, 07:49 PM UTC
This incident has been resolved.
Critical September 2, 2025 Gem Scheduling calendar events not being created, emails not being sent 1h 19m Gem Scheduling
Started Sep 02, 2025, 03:36 PM UTC· resolved Sep 02, 2025, 04:55 PM UTC
- investigating Sep 02, 2025, 03:36 PM UTC
We are currently experiencing an outage with our Gem Scheduling product where events are not being created successfully. This results in the events not appearing on calendars, as well as emails for those events failing to be sent. Our Engineering team is aware of the issue and is working to resolve it. We will continue to share updates here.
- resolved Sep 02, 2025, 04:55 PM UTC
This incident has been resolved. If you are still experiencing any issues with scheduling, please report them to the Gem Support team at [email protected].
Minor August 18, 2025 Degraded performance for Gem AI Sourcing searches 4h 27m Gem AI
Started Aug 18, 2025, 10:00 PM UTC· resolved Aug 19, 2025, 02:27 AM UTC
- investigating Aug 19, 2025, 12:49 AM UTC
The team is investigating an issue causing AI Sourcing searches to take longer than usual to produce results. Once resolved, your AI Sourcing searches will proceed as normal.
- monitoring Aug 19, 2025, 01:48 AM UTC
A fix for this issue has been implemented. AI Sourcing searches are now catching up to normal. We are monitoring the backlog and will provide additional updates if needed.
- resolved Aug 19, 2025, 02:27 AM UTC
This issue has been resolved. AI Sourcing searches should complete normally.
Major July 31, 2025 "Internal Server Error" when scheduling interviews 26m Gem Scheduling
Started Jul 31, 2025, 03:23 PM UTC· resolved Jul 31, 2025, 03:49 PM UTC
- investigating Jul 31, 2025, 03:23 PM UTC
We are currently aware of an issue where the error message "Internal Server Error" appears when scheduling interviews. Our team is currently investigating and will share updates here.
- resolved Jul 31, 2025, 03:49 PM UTC
Our team has identified the root cause of this issue and a fix has been deployed. This incident is resolved and our team will continue to monitor for problems.