GBG Outage History
GBG is up right nowPingoru has recorded 190 incidents for GBG: 190 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 42 | 196 of 720 (27%) |
| May 2026 | 51 | 409 of 744 (55%) |
| June 2026 | 39 | 308 of 720 (43%) |
| July 2026 | 35 | 108 of 744 (14%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 591 (0%) |
Incidents, newest first
Critical May 7, 2026 Service Disruption - greenID FCS Public Number Directory 1d FCS Public Number Directory
Started May 07, 2026, 01:04 AM UTC· resolved May 08, 2026, 01:46 AM UTC
- identified May 07, 2026, 01:04 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 08, 2026, 01:46 AM UTC
Thursday, 7 May 2026 7:43:00 AM AEST to Thursday, 7 May 2026 1:28:00 PM AEST
Notice May 6, 2026 Retrospective Service Disruption - Loqate all services - US Central region only – Capture V3, Capture V4, Verify, Loqate SaaS Platform and 17 more
Started May 06, 2026, 08:34 AM UTC· resolved May 06, 2026, 08:34 AM UTC
- resolved May 06, 2026, 08:34 AM UTC
Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below. The incident duration was between 08:58 – 09:13 BST 06/05/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]
Notice May 6, 2026 Resolved - Service Disruption - Cloudcheck PDF Export Failure – Cloudcheck Platform
Started May 06, 2026, 01:08 AM UTC· resolved May 06, 2026, 01:08 AM UTC
- resolved May 06, 2026, 01:08 AM UTC
Customers may have experienced a service disruption that impacted the ability to use the PDF export function on the cloud Check Direct website during the period outlined below. Start time: 08:46 AM AEST, 6 May End time: 10:10 AM AEST, 6 May
Major May 6, 2026 Service Incident for - GreenID - ShareFile Directories 1h 4m ShareFile Directories
Started May 06, 2026, 12:05 AM UTC· resolved May 06, 2026, 01:09 AM UTC
- investigating May 06, 2026, 12:05 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved May 06, 2026, 01:09 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. The team are currently uploading any missing files, and these should be available shortly. Incident Start Time: 05/05/2026 17:00 AEST Incident Resolution Time: 06/05/2026 10:49 AEST
Notice May 4, 2026 Retrospective Service Disruption - CloudCheck - DVS - SA BDM – Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Started May 04, 2026, 12:33 AM UTC· resolved May 04, 2026, 12:33 AM UTC
- resolved May 04, 2026, 12:33 AM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using below datasource: SA BDM Start Date and Time - 4 May 2026 — 7:55AM AEST End Date and Time - 4 May 2026 — 9:45AM AEST
Notice May 4, 2026 Retrospective Service Disruption - GreenID - DVS - SA BDM – DVS - SA Birth, Marriage and Change of Name Certificates
Started May 04, 2026, 12:31 AM UTC· resolved May 04, 2026, 12:31 AM UTC
- resolved May 04, 2026, 12:31 AM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using below datasource: SA BDM Start Date and Time - 4 May 2026 — 7:55AM AEST End Date and Time - 4 May 2026 — 9:45AM AEST
Critical May 1, 2026 Service Incident - Cloudcheck - DVS - ACT Birth, Marriage and Change of Name Certificates 2d 15h Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Started May 01, 2026, 06:17 AM UTC· resolved May 03, 2026, 09:25 PM UTC
- investigating May 01, 2026, 06:17 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 03, 2026, 09:25 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 01/05/2026 15:48 AEST Incident Resolution Time: 01/05/2026 17:40 AEST
Critical May 1, 2026 Service Incident - GreenID - DVS - ACT Birth, Marriage and Change of Name Certificates 2d 15h DVS - ACT Birth, Marriage and Change of Name Certificates
Started May 01, 2026, 06:16 AM UTC· resolved May 03, 2026, 09:29 PM UTC
- investigating May 01, 2026, 06:16 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 03, 2026, 09:29 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 01/05/2026 15:48 AEST Incident Resolution Time: 01/05/2026 17:40 AEST
Notice April 29, 2026 Retrospective Service Disruption - GreenID - DVS - QLD Birth, Marriage and Change of Name Certificates – DVS - QLD Birth, Marriage and Change of Name Certificates
Started Apr 29, 2026, 12:23 AM UTC· resolved Apr 29, 2026, 12:23 AM UTC
- resolved Apr 29, 2026, 12:23 AM UTC
Retrospective maintenance notification: DVS - QLD Birth, Marriage and Change of Name Certificates Start Date and Time 28/04/2026 18:30 AEST End Date and Time 28/04/2026 19:00 AEST GBG would like to apologise for any impact caused.
Major April 29, 2026 Service Incident for ID3global - Canada Credit (Fintrac) (0404) 8h 46m Canada Credit (Fintrac) (0404)
Started Apr 29, 2026, 12:02 AM UTC· resolved Apr 29, 2026, 08:49 AM UTC
- identified Apr 29, 2026, 12:02 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- investigating Apr 29, 2026, 07:56 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 29/04/2026 01:01 BST Next Update: 29/04/2026 12:00 BST
- resolved Apr 29, 2026, 08:49 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 29/04/2026 00:04 BST Incident Resolution Time: 29/04/2026 09:22 BST
Notice April 28, 2026 Retrospective Service Disruption - Loqate - Everything Location – Everything Location
Started Apr 28, 2026, 10:44 AM UTC· resolved Apr 28, 2026, 10:44 AM UTC
- resolved Apr 28, 2026, 10:44 AM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our service. The incident duration was between 28/04/2026 11:15 - 28/04/2026 11:27 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Notice April 28, 2026 Retrospective Service Disruption - Loqate Capture V4 (US Region) - Empty Responses – Capture V4
Started Apr 28, 2026, 08:29 AM UTC· resolved Apr 28, 2026, 08:29 AM UTC
- resolved Apr 28, 2026, 08:29 AM UTC
Please be advised that we experienced a service disruption that may have resulted in customers using certain regional datasets having blank responses returned. The list of effected datasets/territories are as follows: US, ca-cp, de-lp, gb-lp, gb-rm, in-lp, sa-lp The incident duration was between 07:36 – 08:10 BST 28/04/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]
Major April 24, 2026 Service Incident for - Loqate - Verify, Phone Verification 24m Verify, Phone Verification
Started Apr 24, 2026, 05:46 PM UTC· resolved Apr 24, 2026, 06:10 PM UTC
- investigating Apr 24, 2026, 05:46 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved Apr 24, 2026, 06:10 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 24/04/2026 17:30 BST Incident Resolution Time: 24/04/2026 18:55 BST
Major April 23, 2026 Service Incident for - GBG Test - Test 2 - GBG Loqate 17m Test 2 - GBG ExpectID
Started Apr 23, 2026, 03:48 PM UTC· resolved Apr 23, 2026, 04:06 PM UTC
- investigating Apr 23, 2026, 03:48 PM UTC
THIS IS A TEST NOTIFICATION: We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- investigating Apr 23, 2026, 03:54 PM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 23/04/2026 02:01 BST Next Update: 23/04/2026 20:00 BST
- resolved Apr 23, 2026, 04:06 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 23/04/2026 02:01 BST Incident Resolution Time: 23/04/2026 22:00 GMT
Major April 23, 2026 Service Incident for - GBG Test - Test 1 - GBG Go 1h 18m Test 1 - GBG ID3global
Started Apr 23, 2026, 02:58 PM UTC· resolved Apr 23, 2026, 04:17 PM UTC
- investigating Apr 23, 2026, 02:58 PM UTC
THIS IS A TEST NOTIFICATION: We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
- resolved Apr 23, 2026, 04:17 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 23/04/2026 02:00 Incident Resolution Time: 23/04/2026 23:00 GMT
Critical April 21, 2026 Service Incident for ID3global - US Identity (0388) 3h 14m US Identity (0388)
Started Apr 21, 2026, 11:50 AM UTC· resolved Apr 21, 2026, 03:05 PM UTC
- identified Apr 21, 2026, 11:50 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Apr 21, 2026, 03:05 PM UTC
We are pleased to confirm we are no longer seeing any errors with this service. Should you have any further queries regarding this, please contact the GBG helpdesk. Incident Start Time: 21/04/2026 11:21 BST Incident Resolution Time: 21/04/2026 14:01
Critical April 20, 2026 Service Incident - CloudCheck - DVS - SA Birth, Marriage and Change of Name Certificates 4h 31m Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Started Apr 20, 2026, 10:59 PM UTC· resolved Apr 21, 2026, 03:31 AM UTC
- investigating Apr 20, 2026, 10:59 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running. Document/s Affected - South Australia BDM
- resolved Apr 21, 2026, 03:31 AM UTC
Document/s Affected SA Birth, Marriage and Change of Name Certificates Start Date and Time 21 April 2026 — 12:35AM AEST End Date and Time 21 April 2026 — 11:27AM AEST
Critical April 20, 2026 Service Incident - GreenID - DVS - SA Birth, Marriage and Change of Name Certificates 4h 32m DVS - SA Birth, Marriage and Change of Name Certificates
Started Apr 20, 2026, 10:58 PM UTC· resolved Apr 21, 2026, 03:31 AM UTC
- investigating Apr 20, 2026, 10:58 PM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running. Document/s Affected - SA BDM
- resolved Apr 21, 2026, 03:31 AM UTC
Document/s Affected SA Birth, Marriage and Change of Name Certificates Start Date and Time 21 April 2026 — 12:35AM AEST End Date and Time 21 April 2026 — 11:27AM AEST
Notice April 19, 2026 Retrospective Service Disruption - CloudCheck - Visa (DVS) – Australian Visa
Started Apr 19, 2026, 09:27 PM UTC· resolved Apr 19, 2026, 09:27 PM UTC
- resolved Apr 19, 2026, 09:27 PM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our: Document/s Affected - Visa Start Date and Time 20 April 2026 — 12:03AM AEST End Date and Time 20 April 2026 — 12:55AM AEST
Notice April 19, 2026 Retrospective Service Disruption - GreenID - Visa (DVS) – DVS - Visa Verification
Started Apr 19, 2026, 09:26 PM UTC· resolved Apr 19, 2026, 09:26 PM UTC
- resolved Apr 19, 2026, 09:26 PM UTC
Please be advised that you may have experienced a service disruption that may have prevented you from using our: Document/s Affected - Visa Start Date and Time 20 April 2026 — 12:03AM AEST End Date and Time 20 April 2026 — 12:55AM AEST
Minor April 17, 2026 Service Incident for GBG Go - Data Verification - UK: Credit Bureau 3 49m Data Verification - UK: Credit Bureau 3
Started Apr 17, 2026, 09:04 AM UTC· resolved Apr 17, 2026, 09:54 AM UTC
- investigating Apr 17, 2026, 09:04 AM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Apr 17, 2026, 09:54 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/04/2026 09:02 BST Incident Resolution Time: 17/04/2026 09:50 BST
Major April 17, 2026 Supplier Service Incident for - GBG ID3global - UK Credit Reference Bureau (Advanced) (0405) 40m UK Credit Reference Bureau (Advanced) (0405)
Started Apr 17, 2026, 09:04 AM UTC· resolved Apr 17, 2026, 09:44 AM UTC
- investigating Apr 17, 2026, 09:04 AM UTC
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
- resolved Apr 17, 2026, 09:44 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 17/04/2026 09:02 BST Incident Resolution Time: 17/04/2026 09:50 BST
Notice April 17, 2026 Retrospective Service Disruption - Loqate - Verify – Verify
Started Apr 17, 2026, 08:25 AM UTC· resolved Apr 17, 2026, 08:25 AM UTC
- resolved Apr 17, 2026, 08:25 AM UTC
Please be advised that you may have experienced an intermittent service disruption that may have prevented you from using our service. The incident duration was between 16/04/2026 17:20 - 17/04/2026 00:02 BST To customers that have been affected by this issue, we would like to apologise and if you need to speak to us regarding this notification, please contact Customer Support via [email protected]
Notice April 17, 2026 Retrospective Service Disruption - greenID - ACT BDM (DVS) – DVS - ACT Birth, Marriage and Change of Name Certificates
Started Apr 17, 2026, 01:23 AM UTC· resolved Apr 17, 2026, 01:23 AM UTC
- resolved Apr 17, 2026, 01:23 AM UTC
Please be advised that you may have encountered a service disruption that could have impacted your ability to complete Australia Birth Certificate, Australia Change of Name Certificate, Australia Marriage Certificate Affected Australian State: ACT Start Date and Time 17 April 2026 — 7:27AM AEST End Date and Time 17 April 2026 — 9:59AM AEST
Notice April 17, 2026 Retrospective Service Disruption - CloudCheck - ACT BDM (DVS) – Australian Birth Certificate, Australian Marriage Certificate, Australian Name Change Certificate
Started Apr 17, 2026, 01:23 AM UTC· resolved Apr 17, 2026, 01:23 AM UTC
- resolved Apr 17, 2026, 01:23 AM UTC
Please be advised that you may have encountered a service disruption that could have impacted your ability to complete Australia Birth Certificate, Australia Change of Name Certificate, Australia Marriage Certificate Affected Australian State: ACT Start Date and Time 17 April 2026 — 7:27AM AEST End Date and Time 17 April 2026 — 9:59AM AEST