GBG incident

Service Incident for ID3global - US Identity (0388)

Critical Resolved View vendor source →

GBG experienced a critical incident on April 21, 2026 affecting US Identity (0388), lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 11:50 AM UTC
Resolved
Apr 21, 2026, 03:05 PM UTC
Duration
3h 14m
Detected by Pingoru
Apr 21, 2026, 11:50 AM UTC

Affected components

US Identity (0388)

Update timeline

  1. identified Apr 21, 2026, 11:50 AM UTC

    We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Apr 21, 2026, 03:05 PM UTC

    We are pleased to confirm we are no longer seeing any errors with this service. Should you have any further queries regarding this, please contact the GBG helpdesk. Incident Start Time: 21/04/2026 11:21 BST Incident Resolution Time: 21/04/2026 14:01