GBG incident

Service Incident - GreenID - DVS - SA Birth, Marriage and Change of Name Certificates

GBG experienced a critical incident on April 20, 2026 affecting DVS - SA Birth, Marriage and Change of Name Certificates, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started: Apr 20, 2026, 10:58 PM UTC
Resolved: Apr 21, 2026, 03:31 AM UTC
Duration: 4h 32m
Detected by Pingoru: Apr 20, 2026, 10:58 PM UTC

Affected components

DVS - SA Birth, Marriage and Change of Name Certificates

Update timeline

investigating Apr 20, 2026, 10:58 PM UTC

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running. Document/s Affected - SA BDM
resolved Apr 21, 2026, 03:31 AM UTC

Document/s Affected SA Birth, Marriage and Change of Name Certificates Start Date and Time 21 April 2026 — 12:35AM AEST End Date and Time 21 April 2026 — 11:27AM AEST