GBG incident

Service Incident for - GreenID - ShareFile Directories

GBG experienced a major incident on May 6, 2026 affecting ShareFile Directories, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started: May 06, 2026, 12:05 AM UTC
Resolved: May 06, 2026, 01:09 AM UTC
Duration: 1h 4m
Detected by Pingoru: May 06, 2026, 12:05 AM UTC

Affected components

ShareFile Directories

Update timeline

investigating May 06, 2026, 12:05 AM UTC

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
resolved May 06, 2026, 01:09 AM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. The team are currently uploading any missing files, and these should be available shortly. Incident Start Time: 05/05/2026 17:00 AEST Incident Resolution Time: 06/05/2026 10:49 AEST