GBG incident

Service Incident for - Loqate - Verify, Phone Verification

Major Resolved View vendor source →

GBG experienced a major incident on April 24, 2026 affecting Verify and Phone Verification, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 05:46 PM UTC
Resolved
Apr 24, 2026, 06:10 PM UTC
Duration
24m
Detected by Pingoru
Apr 24, 2026, 05:46 PM UTC

Affected components

VerifyPhone Verification

Update timeline

  1. investigating Apr 24, 2026, 05:46 PM UTC

    We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.

  2. resolved Apr 24, 2026, 06:10 PM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 24/04/2026 17:30 BST Incident Resolution Time: 24/04/2026 18:55 BST