GBG incident

Retrospective Service Disruption - Loqate Capture V4 (US Region) - Empty Responses

Notice Resolved View vendor source →

GBG experienced a notice incident on April 28, 2026 affecting Capture V4, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 08:29 AM UTC
Resolved
Apr 28, 2026, 08:29 AM UTC
Duration
—
Detected by Pingoru
Apr 28, 2026, 08:29 AM UTC

Affected components

Capture V4

Update timeline

  1. resolved Apr 28, 2026, 08:29 AM UTC

    Please be advised that we experienced a service disruption that may have resulted in customers using certain regional datasets having blank responses returned. The list of effected datasets/territories are as follows: US, ca-cp, de-lp, gb-lp, gb-rm, in-lp, sa-lp The incident duration was between 07:36 – 08:10 BST 28/04/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]