GBG incident

Retrospective Service Disruption - Loqate all services - US Central region only

Notice Resolved View vendor source →

GBG experienced a notice incident on May 6, 2026 affecting Capture V3 and Capture V4 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 08:34 AM UTC
Resolved
May 06, 2026, 08:34 AM UTC
Duration
—
Detected by Pingoru
May 06, 2026, 08:34 AM UTC

Affected components

Capture V3Capture V4VerifyLoqate SaaS PlatformEmail ValidationPhone VerificationBank VerificationGeocodingEverything LocationFind My Nearest

Update timeline

  1. resolved May 06, 2026, 08:34 AM UTC

    Please be advised that we experienced a service disruption that may have resulted in customers receiving system errors against the Loqate services listed below. The incident duration was between 08:58 – 09:13 BST 06/05/26 Service has since been restored and GBG Support teams are working to confirm the root cause and preventative actions. GBG would like to apologise for any impact caused whilst we worked to resolve this. If you need to speak to us regarding this notification, please contact the Customer Support team via [email protected]