GBG incident
Service Incident for ID3global - Canada Credit (Fintrac) (0404)
GBG experienced a major incident on April 29, 2026 affecting Canada Credit (Fintrac) (0404), lasting 8h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2026, 12:02 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- investigating Apr 29, 2026, 07:56 AM UTC
We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service. Incident Start Time: 29/04/2026 01:01 BST Next Update: 29/04/2026 12:00 BST
- resolved Apr 29, 2026, 08:49 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 29/04/2026 00:04 BST Incident Resolution Time: 29/04/2026 09:22 BST