Frontline Education Outage History
Frontline Education is up right nowPingoru has recorded 17 incidents for Frontline Education: 14 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Critical July 16, 2026 Another test incident 4h 40m Internal Testing Only
Started Jul 16, 2026, 02:44 PM UTC· resolved Jul 16, 2026, 07:25 PM UTC
- investigating Jul 16, 2026, 02:44 PM UTC
We are currently investigating this issue.
- identified Jul 16, 2026, 05:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 16, 2026, 07:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 07:25 PM UTC
This incident has been resolved.
Major July 15, 2026 Test Incident 17m Internal Testing Only
Started Jul 15, 2026, 08:48 PM UTC· resolved Jul 15, 2026, 09:06 PM UTC
- investigating Jul 15, 2026, 08:48 PM UTC
We are currently investigating this issue.
Notice June 3, 2026 Degraded Performance - Identified 13m Internal Testing Only
Started Jun 03, 2026, 06:47 PM UTC· resolved Jun 03, 2026, 07:00 PM UTC
- identified Jun 03, 2026, 06:47 PM UTC
You may be experiencing degraded performance in the system.
Notice May 29, 2026 Degraded Performance - Investigating 44m Absence Management, Frontline Central, Professional Growth, Recruiting & Hiring Classic and 1 more
Started May 29, 2026, 02:11 PM UTC· resolved May 29, 2026, 02:55 PM UTC
- investigating May 29, 2026, 02:11 PM UTC
We are currently investigating reports of degraded performance in the system.
- resolved May 29, 2026, 02:55 PM UTC
The system is now fully operational. Thank you for your patience and understanding.
Notice March 6, 2026 Major Outage - Identified 5h 58m Frontline Central
Started Mar 06, 2026, 03:12 PM UTC· resolved Mar 06, 2026, 09:10 PM UTC
- identified Mar 06, 2026, 03:12 PM UTC
Frontline Central is being temporarily disabled to perform unscheduled maintenance. We understand the disruption this may cause and sincerely apologize for the inconvenience. Our team is working diligently to restore services as quickly and safely as possible. We will provide updates as more information becomes available. Thank you for your patience.
- identified Mar 06, 2026, 03:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 06, 2026, 04:27 PM UTC
Update: Ongoing Unscheduled Maintenance Our teams continue to actively investigate and work toward resolving the issue. We are working diligently to restore access to the environment this afternoon. We will provide another update within the next hour. Thank you for your continued patience as we work to resolve this as quickly as possible.
- identified Mar 06, 2026, 05:50 PM UTC
Frontline Central remains impacted as our teams continue working to resolve the issue. Service has not yet been fully restored. We understand how disruptive this may be and sincerely apologize for the continued inconvenience. Our teams are actively engaged and working diligently to restore full functionality as quickly as possible. We will provide another update within the next hour. Thank you for your continued patience.
- monitoring Mar 06, 2026, 06:09 PM UTC
Frontline Central is now fully operational. We understand how important it is for your Frontline solutions to be available and sincerely apologize for the inconvenience this disruption may have caused. We appreciate your patience while our teams worked to restore service. If you had any manual processes or imports that failed between March 5, 2026 at 11:30 PM EST and the time of this notice, you may need to reprocess them in the system. As always, please reach out to our Support team if you have any questions or need further assistance.
- resolved Mar 06, 2026, 09:10 PM UTC
The system is now fully operational.
Notice January 14, 2026 Intermittent Runtime Error 18h 44m Recruiting & Hiring Classic
Started Jan 14, 2026, 06:45 PM UTC· resolved Jan 15, 2026, 01:30 PM UTC
- identified Jan 14, 2026, 06:45 PM UTC
We’re aware of an issue affecting Recruiting & Hiring that can intermittently cause a runtime error and prevent certain actions from completing. Our engineering team has identified the issue and is actively working on a fix, which we expect to deploy later this evening. We understand how critical these processes are to your organization and sincerely apologize for the inconvenience this disruption may cause. We will continue to monitor the situation closely and will provide an update once the fix has been successfully implemented.
- resolved Jan 15, 2026, 01:30 PM UTC
All systems are now operating normally. Our team deployed a fix last night and has been closely monitoring performance to ensure stability. We do not expect any further disruption related to this issue. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve it. If you continue to experience unexpected behavior, please contact Support.
Minor January 12, 2026 1/12 - System Slowness 2h 17m Absence Management, Frontline Central, Plan Management, Professional Growth and 3 more
Started Jan 12, 2026, 04:09 PM UTC· resolved Jan 12, 2026, 06:27 PM UTC
- investigating Jan 12, 2026, 04:09 PM UTC
We are currently investigating an issue impacting system performance. Users might experience slow loading when trying to log in and/or navigate the system. Our teams are engaged, and we are working toward a solution as quickly as possible.
- investigating Jan 12, 2026, 04:28 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 05:00 PM UTC
We are continuing to investigate this issue.
- resolved Jan 12, 2026, 06:27 PM UTC
We are pleased to report that a fix has been successfully implemented to address this issue, and it is now resolved. Users should no longer encounter slow loading behavior when trying to log in and/or navigate the system. If you have any questions, or if you run into any continued issues, please contact Support and we would be happy to assist.
Minor January 7, 2026 Issues Printing the Daily Report 4d 20h Absence Management
Started Jan 07, 2026, 06:36 PM UTC· resolved Jan 12, 2026, 03:34 PM UTC
- investigating Jan 07, 2026, 06:36 PM UTC
We are aware of an issue affecting printing out the Daily Report. Clients may be seeing a formatting problem where the report information is shifting to the right, causing portions of the report to be cut off when printing. Our team is actively investigating this issue and working toward a solution. As a temporary workaround, we recommend changing the print layout from Portrait to Landscape, which should allow all report information to display and print correctly.
- resolved Jan 12, 2026, 03:34 PM UTC
We are pleased to report that a fix has been successfully implemented, and this issue is resolved. Going forward, you should now be able to print the Daily Report without experiencing any formatting issues. If you have any questions, or encounter any further issues, please let us know and we would be happy to assist.
Notice December 12, 2025 12/14 - Intermittent Slowness and Inaccessibility 3d Absence Management
Started Dec 12, 2025, 03:55 PM UTC· resolved Dec 15, 2025, 04:10 PM UTC
- investigating Dec 12, 2025, 03:55 PM UTC
We are currently investigating an intermittent slowness issue. Users may experience slow loading when attempting to log into the system. We are working on a resolution as quickly as possible.
- investigating Dec 12, 2025, 05:03 PM UTC
We are continuing to investigate the issue. Users may still be experiencing slow loading when trying to access and/or navigate the system. We appreciate your patience as we continue to work toward a resolution.
- identified Dec 12, 2025, 06:01 PM UTC
We believe that the source of the issue has been identified, and we are in the process of implementing a fix. We will monitor the results and continue working toward a full resolution.
- monitoring Dec 12, 2025, 11:32 PM UTC
A fix has been implemented, and our team is monitoring results. We will send out additional communication once we are officially in the clear. We appreciate your ongoing patience and understanding as we work to ensure that our system remains in an operational status.
- investigating Dec 13, 2025, 07:57 PM UTC
We are aware that some users may still be experiencing slow loading when trying to access and/or navigate the system. Our teams are investigating the issue. Thank you for your patience and understanding as we work to resolve this issue, and sincerely apologize for any inconvenience it may be causing.
- monitoring Dec 13, 2025, 09:23 PM UTC
Our teams have implemented a fix and are continuing to monitor the system closely. Thank you for your patience and understanding, and we sincerely apologize for any inconvenience this may have caused.
- investigating Dec 14, 2025, 10:32 PM UTC
We’re aware that the system continues to experience performance issues, including slow loading and inaccessibility. Our teams are fully engaged and actively working to identify and resolve the cause as quickly as possible. We understand how disruptive this is, and we sincerely apologize for the repeated inconvenience. Thank you for your continued patience and understanding as we work to restore normal performance. If anything changes, we will provide updates here.
- investigating Dec 14, 2025, 10:33 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 15, 2025, 01:40 AM UTC
Our teams have implemented corrective measures to resolve the issues causing performance degradation and inaccessibility in the system. We are actively monitoring to ensure continued stability. Thank you for your patience and understanding throughout this disruption, and we sincerely apologize for any inconvenience it may have caused. If anything changes, we will update this page promptly.
- resolved Dec 15, 2025, 04:10 PM UTC
This issue has been resolved. Thank you for your patience and understanding throughout this disruption, and we sincerely apologize for any inconvenience it may have caused.
Notice November 10, 2025 Partial Outage - Investigating 2h 24m Professional Growth
Started Nov 10, 2025, 01:31 PM UTC· resolved Nov 10, 2025, 03:55 PM UTC
- investigating Nov 10, 2025, 01:31 PM UTC
We are aware of an issue causing some pages to appear blank. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and understanding while we work to restore full functionality.
- investigating Nov 10, 2025, 02:12 PM UTC
The issue causing some pages to appear blank has been remediated and we are currently monitoring to ensure system functionality has been fully restored. We appreciate your patience and understanding while we worked to restore full functionality.
- monitoring Nov 10, 2025, 02:13 PM UTC
The issue causing some pages to appear blank has been remediated and we are currently monitoring to ensure system functionality has been fully restored. We appreciate your patience and understanding while we worked to restore full functionality.
- resolved Nov 10, 2025, 03:55 PM UTC
This issue has been resolved. We appreciate your patience and understanding while we work to restore full functionality.
Minor November 7, 2025 11/7 - Mobile Website Accessibility Issues 1h 34m Absence Management
Started Nov 07, 2025, 03:32 PM UTC· resolved Nov 07, 2025, 05:07 PM UTC
- investigating Nov 07, 2025, 03:32 PM UTC
We are aware that users are experiencing issues accessing our website via the Chrome browser on their mobile devices. We are working to correct this issue as quickly as possible. In the meantime, please note that the mobile app is still accessible and functioning as expected. Thank you for your patience and understanding as we work toward a resolution.
- monitoring Nov 07, 2025, 04:29 PM UTC
A fix has been implemented, and we are monitoring results to ensure that all remains well. We will send out a final communication once we are officially in the clear.
- resolved Nov 07, 2025, 05:07 PM UTC
Thank you once again for taking the time to report this issue to our team. After careful monitoring, we are pleased to share that website accessibility via mobile devices has been fully restored, and this incident is now resolved. If you have any questions, please let us know and we would be happy to assist.
Major November 5, 2025 Professional Growth - Some pages may not be loading 3h 25m Professional Growth
Started Nov 05, 2025, 02:32 PM UTC· resolved Nov 05, 2025, 05:57 PM UTC
- investigating Nov 05, 2025, 02:32 PM UTC
We are currently investigating an issue that is preventing users from accessing some pages within our site. We are working to restore access as soon as possible.
- monitoring Nov 05, 2025, 03:07 PM UTC
We are currently monitoring the situation, following reports of a partial outage in the system. It appears that the system has been restored. We apologize for any inconvenience this may have caused.
- resolved Nov 05, 2025, 05:57 PM UTC
The system is now fully operational.
Critical November 5, 2025 11/5 - System Inaccessibility 4h 7m Absence Management, Time and Attendance
Started Nov 05, 2025, 02:18 PM UTC· resolved Nov 05, 2025, 06:25 PM UTC
- investigating Nov 05, 2025, 02:18 PM UTC
We are currently investigating an issue that is preventing users from accessing the system. Users may see a continuous loading screen when trying to log in. We are working to restore access as soon as possible.
- monitoring Nov 05, 2025, 03:06 PM UTC
A fix has been implemented, and we are monitoring results. We will send a final update once we are officially in the clear.
- resolved Nov 05, 2025, 06:25 PM UTC
We are pleased to report that after careful monitoring, we are marking this incident as Resolved. Please reach out to our Support team if you have any questions or encounter further issues.
Major November 4, 2025 Forms not progressing 2h 49m Frontline Central
Started Nov 04, 2025, 08:34 PM UTC· resolved Nov 04, 2025, 11:23 PM UTC
- investigating Nov 04, 2025, 08:34 PM UTC
We are currently investigating an issue with Frontline Central forms not progressing to the next workflow step. We will provide additional information as updates become available.
- resolved Nov 04, 2025, 11:23 PM UTC
We’re pleased to share that the issue impacting form submissions has now been resolved. Our teams have completed the necessary system updates, and everything is functioning as expected. However, it appears that the forms previously attempted did not move through the workflow as we had initially anticipated. To ensure your information is processed correctly, we ask that you please resubmit your forms at your earliest convenience. Additionally, if you received unexpected form notification emails today, please note that those emails were a symptom of the same issue, and that has also been corrected. Please disregard any of those previous notifications, as they were generated in error. You should no longer receive duplicate or unintended messages moving forward. We sincerely apologize for any confusion, disruption, or additional effort this may have caused. We understand how important your time and processes are, and we truly appreciate your patience and understanding while our teams worked to bring this to full resolution. Thank you again for your patience and continued partnership and for working with us through this issue.
Major October 20, 2025 10/20 - Frontline Central Degraded Performance (AWS outage) 22h 57m Frontline Central
Started Oct 20, 2025, 02:05 PM UTC· resolved Oct 21, 2025, 01:03 PM UTC
- investigating Oct 20, 2025, 02:05 PM UTC
We are currently investigating this issue.
- resolved Oct 21, 2025, 01:03 PM UTC
This incident has been resolved.
Critical October 20, 2025 10/20 - System Inaccessibility 23h 31m Absence Management
Started Oct 20, 2025, 01:48 PM UTC· resolved Oct 21, 2025, 01:19 PM UTC
- investigating Oct 20, 2025, 01:48 PM UTC
We are currently investigating an issue pertaining to system inaccessibility. We are already starting see recovery, but it is actively being looked into.
- monitoring Oct 20, 2025, 02:19 PM UTC
Frontline’s cloud provider is experiencing technical issues that may impact some Frontline Solutions. Our teams are actively monitoring the situation and taking all possible steps to minimize any disruption. At this time, Absence Management is operational and users are able to successfully log in.
- resolved Oct 21, 2025, 01:19 PM UTC
We are pleased to report that this issue is resolved. Frontline's cloud provider has resolved the issues that were impacting some Frontline Solutions, and Absence Management remains in an accessible state. For any questions or concerns, please contact our Support team and we would be happy to assist.
Minor October 16, 2025 10/16 - T&A Performance Issues 7d 8h Time and Attendance
Started Oct 16, 2025, 01:13 PM UTC· resolved Oct 23, 2025, 09:46 PM UTC
- investigating Oct 16, 2025, 01:13 PM UTC
We are currently investigating performance issues within Time & Attendance. Users might encounter lagging/slowness when trying to navigate within Time & Attendance, and users may see issues trying to access Time & Attendance via the mobile app.
- monitoring Oct 16, 2025, 02:53 PM UTC
We are pleased to report that this issue is no longer occurring. While system performance has stabilized, we are continuing to closely monitor the issue to ensure everything remains operational. We will provide another update once we reach a confirmed resolution.
- investigating Oct 17, 2025, 01:21 PM UTC
We are currently investigating performance issues within Time & Attendance. Users may encounter slow loading when trying to navigate the website and utilize the Kiosks. We are actively working on remediating the issue as quickly as possible.
- monitoring Oct 17, 2025, 09:46 PM UTC
We have implemented a fix for the performance issues that are occurring within Time & Attendance. System performance has stabilized, and our teams are continuing to monitor the issue to ensure everything remains operational. We will provide a final update once we reach a confirmed resolution.
- investigating Oct 20, 2025, 12:48 PM UTC
We are seeing new reports of issues within the Time & Attendance applications. User might see error messages or slowness when trying to clock into scheduled position assignments via the mobile app or at a designated kiosk.
- investigating Oct 20, 2025, 08:46 PM UTC
We are continuing to investigate performance issues occurring within Time & Attendance. We appreciate your continued patience as we work toward a resolution as quickly as possible.
- investigating Oct 21, 2025, 12:15 PM UTC
We are are continuing to investigate performance issues within Time & Attendance. Users may be encountering slow loading and error messages within the web, mobile app, and on kiosks. We continue to actively work toward a permanent solution.
- monitoring Oct 22, 2025, 12:50 PM UTC
Our Engineering team implemented a fix designed to address the issue, and our results so far are showing stable performance. Our teams are continuing to monitor the system closely to ensure it remains reliable and fully functional. We will send out additional communication once we have validated that the issue has been fully resolved.
- resolved Oct 23, 2025, 09:46 PM UTC
After careful monitoring, we are pleased to confirm that system performance within Time & Attendance has fully stabilized and normal functionality has been restored. This incident has been resolved.