Degraded Performance - Identified
Affected: Internal Testing Only
Timeline · 1 update
- identified Jun 03, 2026, 06:47 PM UTC
You may be experiencing degraded performance in the system.
Frontline Education Outage History
Frontline Education is up right nowFrontline Education had 26 outages in the last 2 years totaling 471h 0m of downtime — averaging 1.1 incidents per month.
There were 26 Frontline Education outages since July 29, 2025 totaling 471h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Performance - Investigating
Affected: Absence ManagementFrontline CentralProfessional GrowthRecruiting & Hiring ClassicTime and Attendance
Timeline · 2 updates
- investigating May 29, 2026, 02:11 PM UTC
We are currently investigating reports of degraded performance in the system.
- resolved May 29, 2026, 02:55 PM UTC
The system is now fully operational. Thank you for your patience and understanding.
Major Outage - Identified
Affected: Frontline Central
Timeline · 6 updates
- identified Mar 06, 2026, 03:12 PM UTC
Frontline Central is being temporarily disabled to perform unscheduled maintenance. We understand the disruption this may cause and sincerely apologize for the inconvenience. Our team is working diligently to restore services as quickly and safely as possible. We will provide updates as more information becomes available. Thank you for your patience.
- identified Mar 06, 2026, 03:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 06, 2026, 04:27 PM UTC
Update: Ongoing Unscheduled Maintenance Our teams continue to actively investigate and work toward resolving the issue. We are working diligently to restore access to the environment this afternoon. We will provide another update within the next hour. Thank you for your continued patience as we work to resolve this as quickly as possible.
- identified Mar 06, 2026, 05:50 PM UTC
Frontline Central remains impacted as our teams continue working to resolve the issue. Service has not yet been fully restored. We understand how disruptive this may be and sincerely apologize for the continued inconvenience. Our teams are actively engaged and working diligently to restore full functionality as quickly as possible. We will provide another update within the next hour. Thank you for your continued patience.
- monitoring Mar 06, 2026, 06:09 PM UTC
Frontline Central is now fully operational. We understand how important it is for your Frontline solutions to be available and sincerely apologize for the inconvenience this disruption may have caused. We appreciate your patience while our teams worked to restore service. If you had any manual processes or imports that failed between March 5, 2026 at 11:30 PM EST and the time of this notice, you may need to reprocess them in the system. As always, please reach out to our Support team if you have any questions or need further assistance.
- resolved Mar 06, 2026, 09:10 PM UTC
The system is now fully operational.
Intermittent Runtime Error
Affected: Recruiting & Hiring Classic
Timeline · 2 updates
- identified Jan 14, 2026, 06:45 PM UTC
We’re aware of an issue affecting Recruiting & Hiring that can intermittently cause a runtime error and prevent certain actions from completing. Our engineering team has identified the issue and is actively working on a fix, which we expect to deploy later this evening. We understand how critical these processes are to your organization and sincerely apologize for the inconvenience this disruption may cause. We will continue to monitor the situation closely and will provide an update once the fix has been successfully implemented.
- resolved Jan 15, 2026, 01:30 PM UTC
All systems are now operating normally. Our team deployed a fix last night and has been closely monitoring performance to ensure stability. We do not expect any further disruption related to this issue. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve it. If you continue to experience unexpected behavior, please contact Support.
1/12 - System Slowness
Affected: Absence ManagementFrontline CentralPlan and Service ManagementProfessional GrowthRecruiting & Hiring ClassicSEI - eStar v3Time and Attendance
Timeline · 4 updates
- investigating Jan 12, 2026, 04:09 PM UTC
We are currently investigating an issue impacting system performance. Users might experience slow loading when trying to log in and/or navigate the system. Our teams are engaged, and we are working toward a solution as quickly as possible.
- investigating Jan 12, 2026, 04:28 PM UTC
We are continuing to investigate this issue.
- investigating Jan 12, 2026, 05:00 PM UTC
We are continuing to investigate this issue.
- resolved Jan 12, 2026, 06:27 PM UTC
We are pleased to report that a fix has been successfully implemented to address this issue, and it is now resolved. Users should no longer encounter slow loading behavior when trying to log in and/or navigate the system. If you have any questions, or if you run into any continued issues, please contact Support and we would be happy to assist.
Issues Printing the Daily Report
Affected: Absence Management
Timeline · 2 updates
- investigating Jan 07, 2026, 06:36 PM UTC
We are aware of an issue affecting printing out the Daily Report. Clients may be seeing a formatting problem where the report information is shifting to the right, causing portions of the report to be cut off when printing. Our team is actively investigating this issue and working toward a solution. As a temporary workaround, we recommend changing the print layout from Portrait to Landscape, which should allow all report information to display and print correctly.
- resolved Jan 12, 2026, 03:34 PM UTC
We are pleased to report that a fix has been successfully implemented, and this issue is resolved. Going forward, you should now be able to print the Daily Report without experiencing any formatting issues. If you have any questions, or encounter any further issues, please let us know and we would be happy to assist.
12/14 - Intermittent Slowness and Inaccessibility
Affected: Absence Management
Timeline · 10 updates
Partial Outage - Investigating
Affected: Professional Growth
Timeline · 4 updates
- investigating Nov 10, 2025, 01:31 PM UTC
We are aware of an issue causing some pages to appear blank. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and understanding while we work to restore full functionality.
- investigating Nov 10, 2025, 02:12 PM UTC
The issue causing some pages to appear blank has been remediated and we are currently monitoring to ensure system functionality has been fully restored. We appreciate your patience and understanding while we worked to restore full functionality.
- monitoring Nov 10, 2025, 02:13 PM UTC
The issue causing some pages to appear blank has been remediated and we are currently monitoring to ensure system functionality has been fully restored. We appreciate your patience and understanding while we worked to restore full functionality.
- resolved Nov 10, 2025, 03:55 PM UTC
This issue has been resolved. We appreciate your patience and understanding while we work to restore full functionality.
11/7 - Mobile Website Accessibility Issues
Affected: Absence Management
Timeline · 3 updates
- investigating Nov 07, 2025, 03:32 PM UTC
We are aware that users are experiencing issues accessing our website via the Chrome browser on their mobile devices. We are working to correct this issue as quickly as possible. In the meantime, please note that the mobile app is still accessible and functioning as expected. Thank you for your patience and understanding as we work toward a resolution.
- monitoring Nov 07, 2025, 04:29 PM UTC
A fix has been implemented, and we are monitoring results to ensure that all remains well. We will send out a final communication once we are officially in the clear.
- resolved Nov 07, 2025, 05:07 PM UTC
Thank you once again for taking the time to report this issue to our team. After careful monitoring, we are pleased to share that website accessibility via mobile devices has been fully restored, and this incident is now resolved. If you have any questions, please let us know and we would be happy to assist.
Professional Growth - Some pages may not be loading
Affected: Professional Growth
Timeline · 3 updates
- investigating Nov 05, 2025, 02:32 PM UTC
We are currently investigating an issue that is preventing users from accessing some pages within our site. We are working to restore access as soon as possible.
- monitoring Nov 05, 2025, 03:07 PM UTC
We are currently monitoring the situation, following reports of a partial outage in the system. It appears that the system has been restored. We apologize for any inconvenience this may have caused.
- resolved Nov 05, 2025, 05:57 PM UTC
The system is now fully operational.
11/5 - System Inaccessibility
Affected: Absence ManagementTime and Attendance
Timeline · 3 updates
- investigating Nov 05, 2025, 02:18 PM UTC
We are currently investigating an issue that is preventing users from accessing the system. Users may see a continuous loading screen when trying to log in. We are working to restore access as soon as possible.
- monitoring Nov 05, 2025, 03:06 PM UTC
A fix has been implemented, and we are monitoring results. We will send a final update once we are officially in the clear.
- resolved Nov 05, 2025, 06:25 PM UTC
We are pleased to report that after careful monitoring, we are marking this incident as Resolved. Please reach out to our Support team if you have any questions or encounter further issues.
Forms not progressing
Affected: Frontline Central
Timeline · 2 updates
10/20 - Frontline Central Degraded Performance (AWS outage)
Affected: Frontline Central
Timeline · 2 updates
- investigating Oct 20, 2025, 02:05 PM UTC
We are currently investigating this issue.
- resolved Oct 21, 2025, 01:03 PM UTC
This incident has been resolved.
10/20 - System Inaccessibility
Affected: Absence Management
Timeline · 3 updates
- investigating Oct 20, 2025, 01:48 PM UTC
We are currently investigating an issue pertaining to system inaccessibility. We are already starting see recovery, but it is actively being looked into.
- monitoring Oct 20, 2025, 02:19 PM UTC
Frontline’s cloud provider is experiencing technical issues that may impact some Frontline Solutions. Our teams are actively monitoring the situation and taking all possible steps to minimize any disruption. At this time, Absence Management is operational and users are able to successfully log in.
- resolved Oct 21, 2025, 01:19 PM UTC
We are pleased to report that this issue is resolved. Frontline's cloud provider has resolved the issues that were impacting some Frontline Solutions, and Absence Management remains in an accessible state. For any questions or concerns, please contact our Support team and we would be happy to assist.
10/16 - T&A Performance Issues
Affected: Time and Attendance
Timeline · 9 updates
9/25 - System Inaccessibility
Affected: Frontline Central
Timeline · 2 updates
- investigating Sep 25, 2025, 03:43 PM UTC
We are currently investigating this issue.
- resolved Sep 25, 2025, 03:51 PM UTC
This incident has been resolved.
Investigating Login Issues
Affected: Plan and Service ManagementSEI - eStar v3
Timeline · 5 updates
- investigating Sep 25, 2025, 03:38 PM UTC
We are currently investigating reports of a major outage impacting users.
- investigating Sep 25, 2025, 03:47 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 25, 2025, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 25, 2025, 04:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2025, 04:51 PM UTC
The system is now fully operational.
9/25 System Access
Affected: Professional GrowthRecruiting & Hiring Classic
Timeline · 3 updates
- investigating Sep 25, 2025, 03:35 PM UTC
We are currently investigating an issue that is preventing users from successfully logging in. We appreciate your patience as we work to restore access as quickly as possible.
- monitoring Sep 25, 2025, 03:49 PM UTC
It appears that sites have recovered and are operational. We apologize for any inconvenience this may have caused.
- resolved Sep 25, 2025, 04:38 PM UTC
We are pleased to report that the system is back to Operational status, and this incident is resolved. We appreciate your patience as we worked to restore access a quickly as possible.
System Degradation - 9/11
Affected: Professional GrowthRecruiting & Hiring Classic
Timeline · 4 updates
- investigating Sep 11, 2025, 05:08 PM UTC
We are aware of an active system outage issue. Our team is currently investigating.
- investigating Sep 11, 2025, 05:36 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 11, 2025, 05:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2025, 06:56 PM UTC
This incident has been resolved. Thank you for your patience and understanding while we restored services.
9/11 - System Degradation
Affected: Absence ManagementTime and Attendance
Timeline · 4 updates
- investigating Sep 11, 2025, 05:04 PM UTC
We are aware of an active system outage issue. Our team is currently investigating.
- monitoring Sep 11, 2025, 05:37 PM UTC
A fix has been implemented, and we are monitoring the results. We appreciate your patience and understanding as we continue to work toward full restoration.
- monitoring Sep 11, 2025, 05:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2025, 06:56 PM UTC
This incident has been resolved. Thank you for your patience and understanding while we restored services.
Resolved – Error 20: Login Issue
Affected: Plan and Service Management
Timeline · 1 update
- resolved Sep 03, 2025, 06:16 PM UTC
Some users experienced login failures due to Error 20, which prevented access to the platform. Our engineering team identified the root cause, implemented a fix, and confirmed full restoration of login functionality. The issue has been resolved and normal operations have resumed.
Archive Manager Issues
Affected: SEI - eStar v3
Timeline · 6 updates
Intermittent System Degradation Issues
Affected: Professional Growth
Timeline · 2 updates
- investigating Aug 18, 2025, 07:14 PM UTC
We are currently investigating reports of degraded performance in the system.
- resolved Aug 18, 2025, 07:56 PM UTC
The system is now fully operational.
8/15 Page Unresponsive Message
Affected: Absence Management
Timeline · 2 updates
- investigating Aug 15, 2025, 03:46 PM UTC
Some users have experienced a page unresponsive message when logging into the Absence Management system. This is currently under investigation but is only effecting a small number of clients at this time.
- resolved Aug 15, 2025, 04:29 PM UTC
The incident around page unresponsive error popping up when logging in for certain users has been resolved. Thank you for your patience while we resolved the issue.
Degraded Performance
Affected: SEI - eStar v3
Timeline · 2 updates
- investigating Aug 07, 2025, 07:24 PM UTC
We are experiencing inconsistencies with logging into the eStar system. We are currently working on resolving the issue. Thank you so much for your patience
- resolved Aug 07, 2025, 07:36 PM UTC
The inconsistencies in logging into eStar has been resolved. Thank you for your patience.