Frontline Education experienced a minor incident on October 16, 2025 affecting Time and Attendance, lasting 7d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 01:13 PM UTC
We are currently investigating performance issues within Time & Attendance. Users might encounter lagging/slowness when trying to navigate within Time & Attendance, and users may see issues trying to access Time & Attendance via the mobile app.
- monitoring Oct 16, 2025, 02:53 PM UTC
We are pleased to report that this issue is no longer occurring. While system performance has stabilized, we are continuing to closely monitor the issue to ensure everything remains operational. We will provide another update once we reach a confirmed resolution.
- investigating Oct 17, 2025, 01:21 PM UTC
We are currently investigating performance issues within Time & Attendance. Users may encounter slow loading when trying to navigate the website and utilize the Kiosks. We are actively working on remediating the issue as quickly as possible.
- monitoring Oct 17, 2025, 09:46 PM UTC
We have implemented a fix for the performance issues that are occurring within Time & Attendance. System performance has stabilized, and our teams are continuing to monitor the issue to ensure everything remains operational. We will provide a final update once we reach a confirmed resolution.
- investigating Oct 20, 2025, 12:48 PM UTC
We are seeing new reports of issues within the Time & Attendance applications. User might see error messages or slowness when trying to clock into scheduled position assignments via the mobile app or at a designated kiosk.
- investigating Oct 20, 2025, 08:46 PM UTC
We are continuing to investigate performance issues occurring within Time & Attendance. We appreciate your continued patience as we work toward a resolution as quickly as possible.
- investigating Oct 21, 2025, 12:15 PM UTC
We are are continuing to investigate performance issues within Time & Attendance. Users may be encountering slow loading and error messages within the web, mobile app, and on kiosks. We continue to actively work toward a permanent solution.
- monitoring Oct 22, 2025, 12:50 PM UTC
Our Engineering team implemented a fix designed to address the issue, and our results so far are showing stable performance. Our teams are continuing to monitor the system closely to ensure it remains reliable and fully functional. We will send out additional communication once we have validated that the issue has been fully resolved.
- resolved Oct 23, 2025, 09:46 PM UTC
After careful monitoring, we are pleased to confirm that system performance within Time & Attendance has fully stabilized and normal functionality has been restored. This incident has been resolved.