Frontline Education incident

Investigating Login Issues

Critical Resolved View vendor source →

Frontline Education experienced a critical incident on September 25, 2025 affecting Plan and Service Management and SEI - eStar v3, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 03:38 PM UTC
Resolved
Sep 25, 2025, 04:51 PM UTC
Duration
1h 12m
Detected by Pingoru
Sep 25, 2025, 03:38 PM UTC

Affected components

Plan and Service ManagementSEI - eStar v3

Update timeline

  1. investigating Sep 25, 2025, 03:38 PM UTC

    We are currently investigating reports of a major outage impacting users.

  2. investigating Sep 25, 2025, 03:47 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 25, 2025, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 25, 2025, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 25, 2025, 04:51 PM UTC

    The system is now fully operational.