Frontline Education experienced a critical incident on October 20, 2025 affecting Absence Management, lasting 23h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:48 PM UTC
We are currently investigating an issue pertaining to system inaccessibility. We are already starting see recovery, but it is actively being looked into.
- monitoring Oct 20, 2025, 02:19 PM UTC
Frontline’s cloud provider is experiencing technical issues that may impact some Frontline Solutions. Our teams are actively monitoring the situation and taking all possible steps to minimize any disruption. At this time, Absence Management is operational and users are able to successfully log in.
- resolved Oct 21, 2025, 01:19 PM UTC
We are pleased to report that this issue is resolved. Frontline's cloud provider has resolved the issues that were impacting some Frontline Solutions, and Absence Management remains in an accessible state. For any questions or concerns, please contact our Support team and we would be happy to assist.