Frontline Education incident
12/14 - Intermittent Slowness and Inaccessibility
Frontline Education experienced a notice incident on December 12, 2025 affecting Absence Management, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2025, 03:55 PM UTC
We are currently investigating an intermittent slowness issue. Users may experience slow loading when attempting to log into the system. We are working on a resolution as quickly as possible.
- investigating Dec 12, 2025, 05:03 PM UTC
We are continuing to investigate the issue. Users may still be experiencing slow loading when trying to access and/or navigate the system. We appreciate your patience as we continue to work toward a resolution.
- identified Dec 12, 2025, 06:01 PM UTC
We believe that the source of the issue has been identified, and we are in the process of implementing a fix. We will monitor the results and continue working toward a full resolution.
- monitoring Dec 12, 2025, 11:32 PM UTC
A fix has been implemented, and our team is monitoring results. We will send out additional communication once we are officially in the clear. We appreciate your ongoing patience and understanding as we work to ensure that our system remains in an operational status.
- investigating Dec 13, 2025, 07:57 PM UTC
We are aware that some users may still be experiencing slow loading when trying to access and/or navigate the system. Our teams are investigating the issue. Thank you for your patience and understanding as we work to resolve this issue, and sincerely apologize for any inconvenience it may be causing.
- monitoring Dec 13, 2025, 09:23 PM UTC
Our teams have implemented a fix and are continuing to monitor the system closely. Thank you for your patience and understanding, and we sincerely apologize for any inconvenience this may have caused.
- investigating Dec 14, 2025, 10:32 PM UTC
We’re aware that the system continues to experience performance issues, including slow loading and inaccessibility. Our teams are fully engaged and actively working to identify and resolve the cause as quickly as possible. We understand how disruptive this is, and we sincerely apologize for the repeated inconvenience. Thank you for your continued patience and understanding as we work to restore normal performance. If anything changes, we will provide updates here.
- investigating Dec 14, 2025, 10:33 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 15, 2025, 01:40 AM UTC
Our teams have implemented corrective measures to resolve the issues causing performance degradation and inaccessibility in the system. We are actively monitoring to ensure continued stability. Thank you for your patience and understanding throughout this disruption, and we sincerely apologize for any inconvenience it may have caused. If anything changes, we will update this page promptly.
- resolved Dec 15, 2025, 04:10 PM UTC
This issue has been resolved. Thank you for your patience and understanding throughout this disruption, and we sincerely apologize for any inconvenience it may have caused.