Frontline Education experienced a notice incident on September 3, 2025 affecting Plan and Service Management, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Plan and Service Management
Update timeline
- resolved Sep 03, 2025, 06:16 PM UTC
Some users experienced login failures due to Error 20, which prevented access to the platform. Our engineering team identified the root cause, implemented a fix, and confirmed full restoration of login functionality. The issue has been resolved and normal operations have resumed.