Frontline Education experienced a major incident on November 4, 2025 affecting Frontline Central, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 08:34 PM UTC
We are currently investigating an issue with Frontline Central forms not progressing to the next workflow step. We will provide additional information as updates become available.
- resolved Nov 04, 2025, 11:23 PM UTC
We’re pleased to share that the issue impacting form submissions has now been resolved. Our teams have completed the necessary system updates, and everything is functioning as expected. However, it appears that the forms previously attempted did not move through the workflow as we had initially anticipated. To ensure your information is processed correctly, we ask that you please resubmit your forms at your earliest convenience. Additionally, if you received unexpected form notification emails today, please note that those emails were a symptom of the same issue, and that has also been corrected. Please disregard any of those previous notifications, as they were generated in error. You should no longer receive duplicate or unintended messages moving forward. We sincerely apologize for any confusion, disruption, or additional effort this may have caused. We understand how important your time and processes are, and we truly appreciate your patience and understanding while our teams worked to bring this to full resolution. Thank you again for your patience and continued partnership and for working with us through this issue.