Frame.io had 16 outages in the last 2 years totaling 38h 27m of downtime — averaging 0.7 incidents per month.
There were 16 Frame.io outages since August 28, 2025 totaling 38h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users were unable to view collections and some UI affordances were displayed incorrectly on the site,
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a delay in message delivery and are investugating.
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
We are still working on rerunning jobs.
This incident has been resolved.
We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.
We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.
All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
This incident has been resolved.
We are investigating an issue affecting mounted drive users
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
New uploads are processing as expected. We are continuing to monitor our systems.
This incident has been resolved, uploads are continuing to process as expected.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Services continue to be operational, we're continuing to monitor.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load in the app.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing degraded performance
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage with our search service
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.
We have identified the root cause and are addressing issues with delayed uploads.
A fix has been implemented, and backlogged uploads are processing.
All backlogged uploads should now be processed. We are continuing to monitor.
Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor.
All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].
We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.
Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency.
We’ve identified an underlying cause and are continuing to investigate system performance.
After identifying the underlying cause, we are continuing to investigate its impact on system performance.
Upload and transcode latencies have returned to normal, and new uploads are processing as expected.
We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.
We have resolved the issue with a rollback of our code.