Frame.io Outage History

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Frame.io had 27 outages in the last 2 years totaling 47h 39m of downtime — averaging 1.1 incidents per month.

There were 27 Frame.io outages since September 3, 2024 totaling 47h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.frame.io

Minor July 28, 2026

Delays in generating thumbnails in proxies for uploaded assets.

Detected by Pingoru
Jul 28, 2026, 05:41 PM UTC
Resolved
Jul 28, 2026, 06:17 PM UTC
Duration
36m
Affected: Media Processing
Timeline · 3 updates
  1. investigating Jul 28, 2026, 05:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 28, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 28, 2026

Collection Viewing Outage

Detected by Pingoru
Jul 28, 2026, 04:49 PM UTC
Resolved
Jul 28, 2026, 05:24 PM UTC
Duration
34m
Affected: next.frame.io (V4)
Timeline · 3 updates
  1. investigating Jul 28, 2026, 05:14 PM UTC

    Users were unable to view collections and some UI affordances were displayed incorrectly on the site,

  2. monitoring Jul 28, 2026, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 22, 2026

Issue with message delivery

Detected by Pingoru
Jul 22, 2026, 11:35 PM UTC
Resolved
Jul 23, 2026, 04:28 AM UTC
Duration
4h 52m
Affected: next.frame.io (V4)Media Processing
Timeline · 5 updates
  1. investigating Jul 22, 2026, 11:35 PM UTC

    We are currently experiencing a delay in message delivery and are investugating.

  2. identified Jul 23, 2026, 12:03 AM UTC

    We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.

  3. monitoring Jul 23, 2026, 12:03 AM UTC

    We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.

  4. monitoring Jul 23, 2026, 02:44 AM UTC

    We are still working on rerunning jobs.

  5. resolved Jul 23, 2026, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 20, 2026

Degraded software performance on processing uploads

Detected by Pingoru
Jul 20, 2026, 08:02 PM UTC
Resolved
Jul 20, 2026, 08:41 PM UTC
Duration
39m
Affected: next.frame.io (V4)Media Processing
Timeline · 4 updates
  1. investigating Jul 20, 2026, 08:02 PM UTC

    We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.

  2. investigating Jul 20, 2026, 08:11 PM UTC

    We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.

  3. monitoring Jul 20, 2026, 08:27 PM UTC

    All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.

  4. resolved Jul 20, 2026, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2026

Issue with mounted projects

Detected by Pingoru
Jul 08, 2026, 06:52 PM UTC
Resolved
Jul 08, 2026, 07:48 PM UTC
Duration
55m
Affected: next.frame.io (V4)
Timeline · 4 updates
  1. investigating Jul 08, 2026, 06:52 PM UTC

    We are investigating an issue affecting mounted drive users

  2. identified Jul 08, 2026, 07:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2026, 07:37 PM UTC

    A fix has been implemented and we are monitoring.

  4. resolved Jul 08, 2026, 07:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2026

Investigating issue with new uploads

Detected by Pingoru
Jun 18, 2026, 07:19 PM UTC
Resolved
Jun 18, 2026, 08:03 PM UTC
Duration
44m
Affected: next.frame.io (V4)app.frame.io (LEGACY)
Timeline · 5 updates
  1. investigating Jun 18, 2026, 07:19 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 18, 2026, 07:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 18, 2026, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 18, 2026, 07:54 PM UTC

    New uploads are processing as expected. We are continuing to monitor our systems.

  5. resolved Jun 18, 2026, 08:03 PM UTC

    This incident has been resolved, uploads are continuing to process as expected.

Read the full incident report →

Critical June 9, 2026

Degraded software performance

Detected by Pingoru
Jun 09, 2026, 01:30 PM UTC
Resolved
Jun 09, 2026, 03:23 PM UTC
Duration
1h 53m
Affected: next.frame.io (V4)
Timeline · 6 updates
  1. investigating Jun 09, 2026, 01:47 PM UTC

    Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

  2. investigating Jun 09, 2026, 02:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 09, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 09, 2026, 02:45 PM UTC

    We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.

  5. monitoring Jun 09, 2026, 02:46 PM UTC

    Services continue to be operational, we're continuing to monitor.

  6. resolved Jun 09, 2026, 03:23 PM UTC

    This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].

Read the full incident report →

Minor May 8, 2026

Issue with loading comments

Detected by Pingoru
May 08, 2026, 11:51 AM UTC
Resolved
May 08, 2026, 12:48 PM UTC
Duration
57m
Affected: next.frame.io (V4)
Timeline · 4 updates
  1. investigating May 08, 2026, 11:51 AM UTC

    We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load in the app.

  2. identified May 08, 2026, 11:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Degraded Performance

Detected by Pingoru
Mar 17, 2026, 03:51 PM UTC
Resolved
Mar 17, 2026, 04:22 PM UTC
Duration
31m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processingblog.frame.iosupport.frame.io
Timeline · 3 updates
  1. investigating Mar 17, 2026, 03:51 PM UTC

    We're experiencing degraded performance

  2. monitoring Mar 17, 2026, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Outage of Search service

Detected by Pingoru
Jan 13, 2026, 08:57 AM UTC
Resolved
Jan 13, 2026, 09:19 AM UTC
Duration
22m
Affected: next.frame.io (V4)app.frame.io (LEGACY)
Timeline · 6 updates
  1. investigating Jan 13, 2026, 08:57 AM UTC

    We are currently investigating an outage with our search service

  2. investigating Jan 13, 2026, 08:58 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 13, 2026, 09:09 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 13, 2026, 09:10 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 13, 2026, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 13, 2026, 09:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Upload delays

Detected by Pingoru
Oct 29, 2025, 03:05 PM UTC
Resolved
Oct 29, 2025, 04:52 PM UTC
Duration
1h 47m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processing
Timeline · 6 updates
  1. investigating Oct 29, 2025, 03:57 PM UTC

    We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.

  2. identified Oct 29, 2025, 04:02 PM UTC

    We have identified the root cause and are addressing issues with delayed uploads.

  3. identified Oct 29, 2025, 04:19 PM UTC

    A fix has been implemented, and backlogged uploads are processing.

  4. monitoring Oct 29, 2025, 04:23 PM UTC

    All backlogged uploads should now be processed. We are continuing to monitor.

  5. monitoring Oct 29, 2025, 04:35 PM UTC

    Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor.

  6. resolved Oct 29, 2025, 04:52 PM UTC

    All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].

Read the full incident report →

Minor October 21, 2025

Media transcoding delays

Detected by Pingoru
Oct 21, 2025, 04:31 PM UTC
Resolved
Oct 21, 2025, 09:29 PM UTC
Duration
4h 58m
Affected: Media Processing
Timeline · 5 updates
  1. investigating Oct 21, 2025, 04:31 PM UTC

    We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.

  2. investigating Oct 21, 2025, 05:48 PM UTC

    Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency.

  3. identified Oct 21, 2025, 06:33 PM UTC

    We’ve identified an underlying cause and are continuing to investigate system performance.

  4. identified Oct 21, 2025, 08:02 PM UTC

    After identifying the underlying cause, we are continuing to investigate its impact on system performance.

  5. resolved Oct 21, 2025, 09:29 PM UTC

    Upload and transcode latencies have returned to normal, and new uploads are processing as expected.

Read the full incident report →

Minor August 28, 2025

Issues with filenames after uploading

Detected by Pingoru
Aug 28, 2025, 04:54 PM UTC
Resolved
Aug 28, 2025, 05:02 PM UTC
Duration
7m
Affected: Media Processing
Timeline · 2 updates
  1. investigating Aug 28, 2025, 04:54 PM UTC

    We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.

  2. resolved Aug 28, 2025, 05:02 PM UTC

    We have resolved the issue with a rollback of our code.

Read the full incident report →

Minor June 25, 2025

Partial Outage - User settings

Detected by Pingoru
Jun 25, 2025, 08:41 PM UTC
Resolved
Jun 25, 2025, 10:26 PM UTC
Duration
1h 45m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processing
Timeline · 5 updates
  1. investigating Jun 25, 2025, 08:41 PM UTC

    User settings are currently inaccessible. Our team is working to identify the root cause and implement a fix.

  2. investigating Jun 25, 2025, 09:09 PM UTC

    We haven't clearly identified the root cause of the issue and are continuing to investigate it.

  3. identified Jun 25, 2025, 09:40 PM UTC

    We have found the root cause of the issue and have implemented a fix.

  4. monitoring Jun 25, 2025, 09:47 PM UTC

    The issue appears to have been fixed. We're actively monitoring the situation.

  5. resolved Jun 25, 2025, 10:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2025

Watermarking Issue

Detected by Pingoru
Jun 04, 2025, 12:35 AM UTC
Resolved
Jun 04, 2025, 02:20 AM UTC
Duration
1h 44m
Affected: Media Processing
Timeline · 4 updates
  1. investigating Jun 04, 2025, 12:35 AM UTC

    We are currently investigating this issue.

  2. identified Jun 04, 2025, 12:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2025, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 02:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 22, 2025

v4 Application experiencing outage

Detected by Pingoru
May 22, 2025, 08:49 AM UTC
Resolved
May 22, 2025, 09:19 AM UTC
Duration
30m
Affected: next.frame.io (V4)
Timeline · 3 updates
  1. identified May 22, 2025, 08:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 22, 2025, 09:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 22, 2025, 09:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2025

Intermittent delays with uploads and transcodes

Detected by Pingoru
Mar 17, 2025, 01:03 AM UTC
Resolved
Mar 17, 2025, 03:02 AM UTC
Duration
1h 58m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processing
Timeline · 6 updates
  1. investigating Mar 17, 2025, 01:03 AM UTC

    We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.

  2. identified Mar 17, 2025, 01:24 AM UTC

    The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available.

  3. identified Mar 17, 2025, 01:58 AM UTC

    Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed

  4. monitoring Mar 17, 2025, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 17, 2025, 02:25 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 17, 2025, 03:02 AM UTC

    The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.

Read the full incident report →

Notice February 19, 2025

Frame outrage during infrastructure upgrade

Detected by Pingoru
Feb 19, 2025, 04:25 PM UTC
Resolved
Feb 06, 2025, 12:16 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 19, 2025, 04:25 PM UTC

    Frame Engineering team operated a production rollout for our new progressive delivery platform started at 7pm ET. During the operation, we experienced 5 mins downtime between 7:16pm and 7:21pm ET. We were able to quickly resolve the issue and bring frame back to normal operation by 7:21pm ET.

Read the full incident report →

Major February 13, 2025

Assets not loading in our v4 application

Detected by Pingoru
Feb 13, 2025, 02:49 PM UTC
Resolved
Feb 13, 2025, 03:40 PM UTC
Duration
51m
Affected: next.frame.io (V4)Developer Platform
Timeline · 5 updates
  1. investigating Feb 13, 2025, 02:49 PM UTC

    We are seeing issues loading assets in v4

  2. investigating Feb 13, 2025, 02:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 13, 2025, 03:05 PM UTC

    A fix has been implemented, and we are seeing most loading issues resolve

  4. monitoring Feb 13, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 13, 2025, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 3, 2024

v4 Inaccessible

Detected by Pingoru
Dec 03, 2024, 12:38 AM UTC
Resolved
Dec 03, 2024, 12:41 AM UTC
Duration
2m
Affected: next.frame.io (V4)
Timeline · 3 updates
  1. investigating Dec 03, 2024, 12:38 AM UTC

    We are currently investigating and issue with v4 of the application returning erroneously permission denied

  2. investigating Dec 03, 2024, 12:40 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 03, 2024, 12:41 AM UTC

    We've identified the issue and resolved it. All v4 accounts should once again be accessible.

Read the full incident report →

Critical October 17, 2024

Application Outage

Detected by Pingoru
Oct 17, 2024, 02:48 PM UTC
Resolved
Oct 17, 2024, 04:10 PM UTC
Duration
1h 21m
Affected: next.frame.io (V4)app.frame.io (LEGACY)Developer PlatformMedia Processing
Timeline · 10 updates

Read the full incident report →

Minor September 17, 2024

Increased API Latency

Detected by Pingoru
Sep 17, 2024, 03:39 PM UTC
Resolved
Sep 17, 2024, 04:36 PM UTC
Duration
56m
Affected: app.frame.io (LEGACY)Developer Platform
Timeline · 5 updates
  1. investigating Sep 17, 2024, 03:39 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 17, 2024, 03:41 PM UTC

    We are seeing an increase in API and application latency in our v3 web application.

  3. identified Sep 17, 2024, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 17, 2024, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 17, 2024, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →