- Detected by Pingoru
- Dec 23, 2025, 02:50 PM UTC
- Resolved
- Dec 22, 2025, 10:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Dec 23, 2025, 02:50 PM UTC
Starting at approximately 4:00 AM AEDT on December 23, an issue occurred with sending email from the Australia Cloud server. During this time, emails were not sent but were successfully queued on the mail server. The Global Forsta Cloud Operations team was engaged and identified a configuration issue, which was resolved by 11:00 PM AEDT. All queued emails have since been processed and delivered. Impact Email sending from the Australia Cloud was delayed during the incident window. It's our understanding that all emails were eventually attempted to be sent from the system once the email server came online. Current Status The issue has been fully resolved, and systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 06:44 PM UTC
- Resolved
- Jan 16, 2026, 01:01 PM UTC
- Duration
- 27d 18h
Affected: Studio viewersStudio viewersStudio designersStudio designers
Timeline · 19 updates
Read the full incident report →
- Detected by Pingoru
- Dec 06, 2025, 12:42 PM UTC
- Resolved
- Dec 06, 2025, 02:35 PM UTC
- Duration
- 1h 53m
Affected: Survey designer
Timeline · 6 updates
-
investigating Dec 06, 2025, 12:42 PM UTC
Updated status will be provided within 60 minutes.
-
monitoring Dec 06, 2025, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
-
investigating Dec 06, 2025, 01:21 PM UTC
We are continuing to investigate this issue. Updated status will be provided within 60 minutes.
-
investigating Dec 06, 2025, 01:21 PM UTC
We are continuing to investigate this issue.
-
monitoring Dec 06, 2025, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Dec 06, 2025, 02:35 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 06:03 PM UTC
- Resolved
- Dec 02, 2025, 09:12 PM UTC
- Duration
- 3h 9m
Affected: CAWITask systemSurvey designer
Timeline · 5 updates
-
investigating Dec 02, 2025, 06:03 PM UTC
We are currently experiencing an issue where File Library files are not loading due to problems with the fileshare cluster. Our Cloud Operations team and hosting provider are actively troubleshooting the case to restore normal functionality. Impact: Customers using the Euro SaaS platform may be unable to access or load files from the File Library. Next Update: Within 30 minutes Thank you for your patience as we work toward resolution.
-
identified Dec 02, 2025, 06:43 PM UTC
We have identified that the underlying file storage system is in a degraded state. Based on guidance from our hosting provider, we are moving data to a new storage environment to restore stability. This process involves transferring a large number of files and is expected to take several hours. Impact: Customers may continue to experience issues accessing File Library files and delays in Task Queue processing during this migration. Next Update: Within 60 minutes or sooner if additional information becomes available. Thank you for your patience as we work toward resolution.
-
identified Dec 02, 2025, 08:22 PM UTC
Update: Work is still ongoing to resolve the storage issue affecting the Euro SaaS platform. We are in the process of migrating data to a new storage environment to restore stability. Due to the large volume of files, this process will take several hours to complete. Impact: Customers may continue to experience issues accessing File Library files and delays in Task Queue processing during this migration. Next Update: Within 60 minutes or sooner if additional information becomes available. Thank you for your patience as we work toward resolution.
-
monitoring Dec 02, 2025, 08:28 PM UTC
Update: The new file storage server is now online and operational. We have completed the migration and swapped to the new environment. Our team is closely monitoring system performance to ensure stability and confirm that all services are functioning as expected. Impact: File Library and Task Queue functionality should be returning to normal. We will continue to monitor and provide updates if any issues arise. Thank you for your patience throughout this process.
-
resolved Dec 02, 2025, 09:12 PM UTC
The issue impacting the Euro SaaS platform has been fully resolved. The migration to the new storage environment is complete, and all services, including File Library and Task Queue functionality, are operating normally. Our team has verified system stability and will continue to monitor performance to ensure everything remains fully functional. Thank you for your patience and understanding throughout this process.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 08:37 AM UTC
- Resolved
- Nov 27, 2025, 12:00 PM UTC
- Duration
- 3h 22m
Affected: Studio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersEmployee Experience
Timeline · 4 updates
-
investigating Nov 27, 2025, 08:37 AM UTC
We are currently investigating this issue.
-
investigating Nov 27, 2025, 08:45 AM UTC
We are continuing to investigate this issue.
-
identified Nov 27, 2025, 11:10 AM UTC
A fix is being implemented. Target resolution time is 2 hours. Updated status will be provided within 1 hour.
-
resolved Nov 27, 2025, 12:00 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 10:36 AM UTC
- Resolved
- Dec 02, 2025, 12:16 PM UTC
- Duration
- 6d 1h
Affected: Reportal viewersSurvey designer
Timeline · 32 updates
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 10:33 AM UTC
- Resolved
- Nov 25, 2025, 11:00 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Nov 26, 2025, 10:33 AM UTC
We are currently investigating this issue together with our hosting provider as well as Microsoft
Read the full incident report →
- Detected by Pingoru
- Nov 25, 2025, 04:32 PM UTC
- Resolved
- Nov 26, 2025, 04:45 PM UTC
- Duration
- 1d
Affected: CAPICAWIReportal viewersStudio viewersReportal designersStudio designersTask systemSurvey designer
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 01:27 AM UTC
- Resolved
- Nov 20, 2025, 02:15 AM UTC
- Duration
- 48m
Affected: CATI
Timeline · 4 updates
-
investigating Nov 20, 2025, 01:27 AM UTC
We’re currently experiencing issues with CATI on the US SaaS site. Our team is actively investigating and we’ll provide an update as soon as we have more information. Thanks for your patience.
-
identified Nov 20, 2025, 01:45 AM UTC
Our team has been actively working with our core operations group to address the CATI performance issues impacting the US SaaS environment. Several backend services have been recycled, and we are now observing improved system performance. We will continue to closely monitor the environment to ensure stability. If you continue to experience any significant issues, please contact support so we can investigate further. Next update will be provided as needed or when the issue is fully resolved.
-
monitoring Nov 20, 2025, 02:00 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Nov 20, 2025, 02:15 AM UTC
Resolved – CATI Performance Issues (US SaaS) The CATI performance issue affecting the US SaaS environment has been fully resolved. After working with our cloud operations team and recycling affected backend services, system performance has returned to normal and remains stable. Thank you for your patience while we addressed this incident. If you experience any additional issues, please reach out to our support team.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 05:13 PM UTC
- Resolved
- Nov 12, 2025, 08:23 PM UTC
- Duration
- 3h 10m
Affected: CATI
Timeline · 5 updates
-
investigating Nov 12, 2025, 05:13 PM UTC
Updated status will be provided within 30 minuttes.
-
investigating Nov 12, 2025, 05:53 PM UTC
The Forsta Cloud Operations team are currently troubleshooting an issue on the Euro SaaS site. The investigation is ongoing, and senior members of their organization have been involved. More details to follow within 30 minutes.
-
monitoring Nov 12, 2025, 06:02 PM UTC
The Forsta Cloud Operations team has identified a backend process that was in a bad state and have restarted that particular part of the application. We're seeing indications that this has resolved the issues clients were experiencing with CATI slowness. The Forsta Team will continue to monitor the site for any other unusual performance indicators.
-
monitoring Nov 12, 2025, 07:33 PM UTC
After a brief incident between 6:45 PM and 6:55 PM UK time, we will continue actively monitoring the site throughout the evening to watch for any additional disruptions.
-
resolved Nov 12, 2025, 08:23 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:49 PM UTC
- Resolved
- Oct 29, 2025, 10:02 PM UTC
- Duration
- 4h 12m
Affected: CAWICAWICAWICAWICAWI
Timeline · 3 updates
-
identified Oct 29, 2025, 05:49 PM UTC
The Forsta HX Platform's Digital Feedback feature uses Microsoft Azure's Content Delivery Network for hosting the Program's scripts. Azure is currently experiencing issues with their platform; you can see the latest update from Microsoft at https://azure.status.microsoft/en-us/status Currently only Digital Feedback Program hosting is affected, other parts of data collection are currently not affected. The Forsta team is currently Monitoring the status updates and will take action when appropriate.
-
monitoring Oct 29, 2025, 08:08 PM UTC
We're seeing feedback from Microsoft and from our own testing that the Azure platform is closer to returning to normal performance. From Microsoft: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025" The Forsta Team will continue to monitor the functionality of the Digital feedback feature for the next few hours.
-
resolved Oct 29, 2025, 10:02 PM UTC
We've been able to confirm that Digital Feedback is now operating on all sites. Microsoft mentions: We initiated the deployment of our ‘last known good configuration, which has now successfully completed. We are currently recovering nodes and re-routing traffic through healthy nodes. As recovery progresses, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability until more nodes are fully restored. This recovery effort involves reloading configurations and rebalancing traffic across a large volume of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover. We expect continued improvement across affected regions. This means we expect recovery to happen by 23:20 UTC on 29 October 2025
Read the full incident report →
- Detected by Pingoru
- Oct 22, 2025, 12:16 PM UTC
- Resolved
- Oct 20, 2025, 05:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Oct 22, 2025, 12:16 PM UTC
Blank grey screen when accessing model builder. This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 09:21 AM UTC
- Resolved
- Oct 14, 2025, 10:02 AM UTC
- Duration
- 41m
Affected: Task systemSurvey designer
Timeline · 4 updates
-
investigating Oct 14, 2025, 09:21 AM UTC
Updated status will be provided within 30 minutes.
-
identified Oct 14, 2025, 09:26 AM UTC
A fix is being implemented. Updated status will be provided within 30 minutes.
-
monitoring Oct 14, 2025, 09:33 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Oct 14, 2025, 10:02 AM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2025, 03:25 PM UTC
- Resolved
- Oct 10, 2025, 04:10 PM UTC
- Duration
- 44m
Affected: Studio designersTask systemSurvey designer
Timeline · 3 updates
-
investigating Oct 10, 2025, 03:25 PM UTC
We are currently investigating issues with the Forsta Plus Euro SaaS site. Monitoring is showing errors with Launch survey tasks, accessing the home page. Forsta Cloud Operations are investigating, and we will provide an update within 30 minutes.
-
monitoring Oct 10, 2025, 03:50 PM UTC
The Forsta Cloud Operations team has recycled several backend services that were in a degraded state. As a result, tasks are now completing successfully, and previously reported errors in Survey Designer should be resolved. We are continuing to monitor the site closely over the next few hours to ensure stability and optimal performance.
-
resolved Oct 10, 2025, 04:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 09:20 PM UTC
- Resolved
- Oct 02, 2025, 11:40 PM UTC
- Duration
- 2h 20m
Affected: Studio designersSurvey designer
Timeline · 4 updates
-
investigating Oct 02, 2025, 09:20 PM UTC
We are currently investigating an issue affecting the AU HX Platform (Australia Cloud). Our Cloud Operations team is engaged with high priority to resolve the matter. Initial findings suggest the issue is related to a deployment introduced earlier today, impacting access to the HX Platform Home page, Survey Designer, and other parts of the application. We will provide updates within an hour
-
investigating Oct 02, 2025, 10:15 PM UTC
We’ve escalated the issue to senior members of our Cloud Operations team, and the investigation remains ongoing. The team continues to treat this with high priority. We appreciate your patience and will share further updates within an hour.
-
monitoring Oct 02, 2025, 11:27 PM UTC
A fix has been implemented for the issue affecting the AU HX Platform (Australia Cloud). We are continuing to monitor the platform closely throughout the day to ensure stability and performance. Thank you for your continued patience and understanding.
-
resolved Oct 02, 2025, 11:40 PM UTC
We are continuing to monitor the platform closely throughout the day to ensure stability and performance. Thank you for your continued patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2025, 02:24 PM UTC
- Resolved
- Sep 22, 2025, 05:36 PM UTC
- Duration
- 3h 12m
Affected: CRM Connector
Timeline · 5 updates
-
investigating Sep 22, 2025, 02:24 PM UTC
We are investigating the issue. Updated status will be provided within 30 minutes
-
investigating Sep 22, 2025, 02:50 PM UTC
Still investigating the issue. Updated status will be provided within 30 minutes
-
investigating Sep 22, 2025, 03:29 PM UTC
Still investigating the issue. Updated status will be provided within 60 minutes
-
investigating Sep 22, 2025, 04:59 PM UTC
Still investigating the issue. Updated status will be provided in 60 minutes.
-
resolved Sep 22, 2025, 05:36 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 19, 2025, 10:50 AM UTC
- Resolved
- Sep 19, 2025, 12:02 PM UTC
- Duration
- 1h 11m
Affected: CATICAWI
Timeline · 4 updates
-
investigating Sep 19, 2025, 10:50 AM UTC
Updated status will be provided within 30 minutes.
-
identified Sep 19, 2025, 11:06 AM UTC
A fix is being implemented. Updated status will be provided within 30 minutes.
-
monitoring Sep 19, 2025, 11:31 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 19, 2025, 12:02 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2025, 12:04 PM UTC
- Resolved
- Sep 11, 2025, 11:27 AM UTC
- Duration
- 2d 23h
Affected: Reportal viewersStudio viewersSurvey designer
Timeline · 6 updates
-
investigating Sep 08, 2025, 12:04 PM UTC
We are currently investigating this issue together with our hosting provider as well as Microsoft
-
investigating Sep 08, 2025, 01:03 PM UTC
We are continuing to investigate this issue with Microsoft. An update will be provided within 60 minutes.
-
investigating Sep 08, 2025, 02:10 PM UTC
We are awaiting feedback from vendor.
-
investigating Sep 09, 2025, 09:22 AM UTC
We are continuing to investigate this issue with Microsoft and our hosting partner.
-
monitoring Sep 09, 2025, 12:49 PM UTC
End users have access again. Monitoring and working with vendor for more details.
-
resolved Sep 11, 2025, 11:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2025, 11:30 AM UTC
- Resolved
- Sep 04, 2025, 02:42 PM UTC
- Duration
- 3h 11m
Affected: CATI
Timeline · 4 updates
-
investigating Sep 04, 2025, 11:30 AM UTC
Updated status will be provided within 30 minutes
-
investigating Sep 04, 2025, 11:59 AM UTC
We are continuing to investigate this issue. An update will be provided within 30 minutes.
-
monitoring Sep 04, 2025, 12:15 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Sep 04, 2025, 02:42 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2025, 08:43 AM UTC
- Resolved
- Aug 27, 2025, 01:08 PM UTC
- Duration
- 4h 25m
Affected: CATITask system
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2025, 07:17 AM UTC
- Resolved
- Aug 25, 2025, 07:37 AM UTC
- Duration
- 19m
Affected: Survey designer
Timeline · 2 updates
-
investigating Aug 25, 2025, 07:17 AM UTC
We are currently investigating this issue.
-
resolved Aug 25, 2025, 07:37 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 02:36 PM UTC
- Resolved
- Aug 18, 2025, 04:11 PM UTC
- Duration
- 1h 34m
Affected: CATI
Timeline · 3 updates
-
investigating Aug 18, 2025, 02:36 PM UTC
We are currently investigating the issue and will post updates as soon as we have more information.
-
monitoring Aug 18, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring the results. If interviewers continue to experience problems with logging in please ask them to try fully closing their browser application before re-attempting the log in process.
-
resolved Aug 18, 2025, 04:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 06:40 AM UTC
- Resolved
- Aug 18, 2025, 09:56 AM UTC
- Duration
- 3h 15m
Affected: dc.dapresy.com
Timeline · 2 updates
-
identified Aug 18, 2025, 06:40 AM UTC
The issue has been identified, and we are working with the data center provider on resolving it.
-
resolved Aug 18, 2025, 09:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 09:17 PM UTC
- Resolved
- Jul 31, 2025, 09:33 PM UTC
- Duration
- 16m
Affected: CATI
Timeline · 4 updates
-
investigating Jul 31, 2025, 09:17 PM UTC
We are currently troubleshooting some backend processes that are affecting CATI interviewing on the US SaaS site. This is being treated with a high priority, and we'll be providing an update within 30 minutes.
-
investigating Jul 31, 2025, 09:23 PM UTC
We are continuing to investigate this issue.
-
monitoring Jul 31, 2025, 09:24 PM UTC
The Backend process that was causing issues with CATI interviewing has been restarted and the Forsta Cloud Operations team is monitoring for further instances.
-
resolved Jul 31, 2025, 09:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2025, 07:35 PM UTC
- Resolved
- Jul 24, 2025, 08:46 PM UTC
- Duration
- 1h 11m
Affected: CATI
Timeline · 3 updates
-
investigating Jul 24, 2025, 07:35 PM UTC
Forsta Plus US SaaS - Slowness in CATI Interviewing - We are currently investigating reports of slowness in CATI interviewing on the US SaaS site. Forsta Cloud Operations team are engaged and actively troubleshooting with support.
-
monitoring Jul 24, 2025, 08:28 PM UTC
The Forsta Cloud Operations team has identified the issue, and a fix has been applied to the servers. We're continuing to monitor for further instances of errors.
-
resolved Jul 24, 2025, 08:46 PM UTC
This incident has been resolved.
Read the full incident report →
