Forsta Outage History

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Updated status will be provided within 60 minutes.

Patching is currently in progress to address the identified issue.

Some reporting views show delayed Action Management case data for programs, as well as errors when using certain filters. Recent case activity starting yesterday may not yet appear in these views, and case counts may not reflect the latest updates. Please note that no case data has been lost, and Action Management case creation and assignment continues to function normally. We are working on a potential solution we hope to deploy tomorrow. We will be able to provide an update in the next few hours.

We are continuing to work on a fix for this issue. We should have another update by the end of the day.

It looks like the fix has resolved the issue for some customers but not others. We will continue to investigate and should have an additional update in about five or six hours.

Since the last message, the issue has resolved for more customers, thanks to the fix we implemented. However, there are still some customers that are impacted. Our developers are looking into this now. We should have an update in the next few hours.

After a cross-team discussion, we are implementing a new solution. This solution will most likely not be finished until the end of the day, at which point I can provide an update.

After some additional investigation, it looks like the situation has improved. We made some updates yesterday, and it looks like reporting period filters are no longer causing errors, and at least for some of the affected clients, the case data has caught up to this morning. Some environments are not experiencing any issues related to this incident, but the US SaaS and PG HX continue to see reporting data falling out of sync or syncing inconsistently, though they are no longer seeing errors. We will continue to investigate.

We are continuing to work on a fix for this issue. Reporting data has started to fall out of sync for a couple of customers on other sites as well. We are not seeing any report viewing errors. We will have an update tomorrow morning.

We are finishing up work on a potential fix for this issue. At this time we expect it to be ready first thing Monday morning. I will provide an update by the end of the day.

Our current plan is to deploy the fix Monday afternoon to ensure we can monitor the fix immediately after deployment in case of issues. If anything changes I will provide an update Monday morning. Otherwise, I will provide an update Monday afternoon after the fix is deployed.

We are finishing up QA on the potential fix. I will provide an update within the next few hours as to whether this fix goes into production today or not.

Unfortunately, during QA, we discovered that the process to fix this will be more complicated than expected. Consequently, we need another day to work on this fix. As of now, we are hoping to deploy the solution tomorrow afternoon. I can provide an update first thing tomorrow.

Our fix is nearly ready for deployment. We are planning to deploy this afternoon, at which time I can provide additional updates.

Although the issue is resolved on the PG HX site, the fix only resolved the issue for some customers on the US site. Others continue to be affected. We have an additional fix for these clients we plan to deploy this afternoon. I will provide an update at that time.

Although most customers are no longer having issues, we are seeing a couple of affected customers on the US site and a handful of customers on the EURO site. We will be providing an additional fix to resolve this issue for these customers first thing tomorrow. I will have an update in the morning.

The US site has stabilized. We are still working on the EURO site. I will have an update tomorrow.

A potential fix is being implemented. We will provide an update tomorrow morning.