Forsta Outage History

Forsta partial outage · 1 active incident View live status →

Forsta had 52 outages in the last 2 years totaling 1027h 46m of downtime — averaging 2.1 incidents per month.

There were 52 Forsta outages since June 19, 2025 totaling 1027h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hxplatform.com

Notice June 10, 2026

Forsta Plus: We are currently investigating an issue with stability for the Euro SaaS site.

Detected by Pingoru
Jun 10, 2026, 10:38 AM UTC
Resolved
Jun 16, 2026, 08:40 AM UTC
Duration
5d 22h
Affected: CAPICATICAWIReportal viewersStudio viewersReportal designersStudio designersTask systemSurvey designerText analyticsPublic APIsHierarchy managementCRM Connector
Timeline · 5 updates
  1. investigating Jun 10, 2026, 10:38 AM UTC

    We are currently investigating stability and performance issues affecting our Euro SaaS environment. Customers may experience slowness, intermittent errors, or degraded availability across multiple areas of the platform, including survey respondent access, professional user actions, and CATI operations. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. identified Jun 10, 2026, 12:37 PM UTC

    A fix is currently being implemented, and site stability has already improved for many users. We continue to monitor the environment closely and are actively working to fully resolve the remaining issues. Some customers may still experience intermittent slowness or degraded performance. We will provide another update as more information becomes available.

  3. identified Jun 11, 2026, 07:49 AM UTC

    Overnight, we implemented additional infrastructure changes to further improve stability across the Euro SaaS environment. Platform performance and stability have continued to improve, and current indicators show a positive trend. We are continuing to closely monitor the environment to ensure services remain stable and to address any remaining issues. We will provide further updates as needed.

  4. identified Jun 12, 2026, 07:23 PM UTC

    The Euro SaaS environment is continuing to perform well following the infrastructure changes implemented recently. We are seeing stable performance across affected services and have not observed any significant issues since the changes were made. While conditions look good, we will continue to closely monitor the environment to ensure stability is maintained and to quickly address any unexpected issues. We will provide further updates if there are any changes to the situation.

  5. resolved Jun 16, 2026, 08:40 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor June 7, 2026

Forsta Plus Euro: We have identified an issue with task system affecting BitStream file generation tasks on uk.hxplatform.com.

Detected by Pingoru
Jun 07, 2026, 02:09 PM UTC
Resolved
Jun 08, 2026, 09:15 AM UTC
Duration
19h 6m
Affected: Task system
Timeline · 3 updates
  1. identified Jun 07, 2026, 02:09 PM UTC

    Team is investigating BitStream file generation, our operations team are working on the issue and will provide an update once ready. Whilst this is under investigation the following tasks are temporarily paused: Bitstream Generator Rule executor Rule set executor Sample upload Sampling tasks (12 tasks)

  2. monitoring Jun 08, 2026, 08:15 AM UTC

    The issue with BitStream file generation has been successfully resolved. All affected services are now fully operational. We are monitoring the systems closely to ensure ongoing stability. Thank you for your patience and understanding while we resolved this matter.

  3. resolved Jun 08, 2026, 09:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 2, 2026

Forsta Plus: We are currently investigating an issue with accessing Action Plans for PG HX.

Detected by Pingoru
Jun 02, 2026, 04:53 PM UTC
Resolved
Jun 02, 2026, 07:59 PM UTC
Duration
3h 5m
Affected: Foundations
Timeline · 3 updates
  1. investigating Jun 02, 2026, 04:53 PM UTC

    Some end users are experiencing errors when accessing Action Plans on the PG HX site. We are currently investigating.

  2. monitoring Jun 02, 2026, 06:13 PM UTC

    We have rolled back our changes. This seems to have fixed the issue. We are currently monitoring.

  3. resolved Jun 02, 2026, 07:59 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice June 2, 2026

KSA Intermittent Site Issues

Detected by Pingoru
Jun 02, 2026, 12:05 PM UTC
Resolved
Jun 04, 2026, 10:20 AM UTC
Duration
1d 22h
Affected: Reportal viewersStudio viewersStudio designersSurvey designer
Timeline · 3 updates
  1. investigating Jun 02, 2026, 12:05 PM UTC

    We are experiencing sitewide instability due to platform networking issues. We are working with our infrastructure partners Edarat and Microsoft to resolve this as soon as possible.

  2. monitoring Jun 02, 2026, 06:51 PM UTC

    Edarat worked with Microsoft to improve the stability of the infrastructure, we now monitoring the stabitility of the application.

  3. resolved Jun 04, 2026, 10:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 2, 2026

Service Disruption – Aus.hxplatform.com (Australia Cloud site)

Detected by Pingoru
Jun 02, 2026, 12:14 AM UTC
Resolved
Jun 05, 2026, 05:35 PM UTC
Duration
3d 17h
Affected: Reportal viewersStudio viewersReportal designersStudio designersTask system
Timeline · 4 updates
  1. investigating Jun 02, 2026, 12:14 AM UTC

    Product Family: Forsta Plus Affected Environment: Forsta Plus AUS Affected Components: Task System Studio Viewers Reportal Designers Reportal Viewers Description: Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal. Current Status: Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions. Next Update: We will provide another update once further progress has been made or resolution steps are confirmed. We appreciate your patience and understanding while we work to restore full-service performance.

  2. monitoring Jun 02, 2026, 11:30 PM UTC

    Current Status: Monitoring The Forsta Cloud Operations has implemented several changes to improve system stability and performance in the AUS Cloud environment. These actions have been completed and the environment is now being closely monitored. Actions taken include: Adjustments to recent platform changes to stabilize performance Increased capacity on key database resources Cleanup of system storage to optimize performance What this means: We are seeing initial signs of improvement, and the system is currently stable. Our teams are continuing to monitor closely to ensure performance remains consistent during Australian business hours. Next Update: We will provide further updates as we continue monitoring or if any additional actions are required.

  3. monitoring Jun 03, 2026, 02:02 AM UTC

    The Forsta Cloud Operations has implemented additional performance improvements, including adding additional server memory in the AUS environment. The system is currently stable and under close monitoring.

  4. resolved Jun 05, 2026, 05:35 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice May 22, 2026

Forsta Plus incorrect labels appearing in data tables on all multi tenant SaaS sites

Detected by Pingoru
May 22, 2026, 08:43 AM UTC
Resolved
May 22, 2026, 09:06 AM UTC
Duration
22m
Affected: Studio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designers
Timeline · 3 updates
  1. identified May 22, 2026, 08:43 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 22, 2026, 09:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 22, 2026, 09:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

Forsta Plus: We have identified an issue with Action management case generation on US SaaS site

Detected by Pingoru
May 21, 2026, 04:46 PM UTC
Resolved
May 22, 2026, 02:23 PM UTC
Duration
21h 36m
Affected: Studio viewersStudio designers
Timeline · 4 updates
  1. investigating May 21, 2026, 04:46 PM UTC

    Cases are not being generated on the US site. We are investigating. We are looking into performing a rollback. Will provide an update ASAP.

  2. monitoring May 21, 2026, 05:37 PM UTC

    We have rolled back the affected component. Case creation appears to be working now. We will monitor for the rest of the day.

  3. monitoring May 21, 2026, 07:46 PM UTC

    Case generation is catching up, but it may take until tomorrow morning before all missed cases are generated. It is recommended that triggers on the US be set to a case creation window of 3 days or higher to make sure that no cases are missed.

  4. resolved May 22, 2026, 02:23 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor May 20, 2026

Forsta Plus: We have identified an issue with the display of Action Management case data for several clients across some environments

Detected by Pingoru
May 20, 2026, 12:18 PM UTC
Resolved
May 21, 2026, 07:47 PM UTC
Duration
1d 7h
Affected: Studio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersFoundations
Timeline · 5 updates
  1. investigating May 20, 2026, 12:18 PM UTC

    Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets. Note that case creation is not affected at this time. We are actively investigating.

  2. monitoring May 20, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results. Initial results seem promising. Will continue to monitor throughout the rest of the day and tomorrow's deployment. A few customers may continue to see errors throughout the day, but these should clear up by tomorrow. Will provide an update tomorrow morning.

  3. identified May 21, 2026, 12:49 PM UTC

    The situation remains stable on most sites. We are now seeing this issue on the AUS site, but that should resolve with the next deployment, which should be within the next few hours. I will provide an update within four hours.

  4. monitoring May 21, 2026, 06:11 PM UTC

    Case data should be up to date on all sites now. Will monitor for a few hours to confirm.

  5. resolved May 21, 2026, 07:47 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor May 18, 2026

Forsta Plus: We are currently investigating an issue with Survey Desinger for DE site.

Detected by Pingoru
May 18, 2026, 11:15 AM UTC
Resolved
May 19, 2026, 11:51 AM UTC
Duration
1d
Affected: Survey designer
Timeline · 7 updates
  1. investigating May 18, 2026, 11:15 AM UTC

    Updated status will be provided within 60 minutes.

  2. investigating May 18, 2026, 12:15 PM UTC

    We are continuing to look into this issue. Updated status will be provided within 60 minutes

  3. investigating May 18, 2026, 01:15 PM UTC

    We are continuing to look into this issue. Updated status will be provided within 60 minutes

  4. investigating May 18, 2026, 02:15 PM UTC

    We are continuing to look into this issue. Updated status will be provided within 60 minutes

  5. investigating May 18, 2026, 03:16 PM UTC

    The Ops and R&D teams are continuing to look into this issue. An update will be posted when we have more news on this issue.

  6. monitoring May 19, 2026, 09:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 19, 2026, 11:51 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor April 29, 2026

Forsta Plus: We are currently investigating an issue with the task system for Euro.

Detected by Pingoru
Apr 29, 2026, 10:16 AM UTC
Resolved
Apr 29, 2026, 12:45 PM UTC
Duration
2h 28m
Affected: Task system
Timeline · 4 updates
  1. investigating Apr 29, 2026, 10:16 AM UTC

    Updated status will be provided within 60 minutes

  2. investigating Apr 29, 2026, 11:09 AM UTC

    We are continuing to investigate this issue. Updated status will be provided within 60 minutes.

  3. monitoring Apr 29, 2026, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 12:45 PM UTC

    This issue has been resolved.

Read the full incident report →

Major April 20, 2026

Some end users have issues accessing Studio Reports on Euro site

Detected by Pingoru
Apr 20, 2026, 11:39 AM UTC
Resolved
Apr 22, 2026, 12:25 PM UTC
Duration
2d
Affected: Studio viewers
Timeline · 6 updates
  1. investigating Apr 20, 2026, 11:39 AM UTC

    We are currently investigating this issue.

  2. identified Apr 20, 2026, 01:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 20, 2026, 05:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 21, 2026, 07:33 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 21, 2026, 02:15 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Apr 22, 2026, 12:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Forsta Plus: We are currently investigating an issue with Survey Launches and Data Exports for EU site.

Detected by Pingoru
Apr 13, 2026, 08:41 AM UTC
Resolved
Apr 13, 2026, 12:38 PM UTC
Duration
3h 56m
Affected: Task system
Timeline · 6 updates
  1. investigating Apr 13, 2026, 08:41 AM UTC

    Updated status will be provided within 60 minutes.

  2. investigating Apr 13, 2026, 09:33 AM UTC

    We are continuing to investigate this issue. Updated status will be provided within 60 minutes.

  3. investigating Apr 13, 2026, 09:50 AM UTC

    The issue with exports should now be resolved. We are still looking into the issue regarding survey launches. Updated status will be provided within 60 minutes

  4. investigating Apr 13, 2026, 10:57 AM UTC

    We are continuing to investigate the issue with survey launches. Updated status will be provided within 60 minutes.

  5. investigating Apr 13, 2026, 11:52 AM UTC

    We are still looking into the issue regarding survey launches. Updated status will be provided within 60 minutes

  6. resolved Apr 13, 2026, 12:38 PM UTC

    This issue has now been resolved.

Read the full incident report →

Critical April 9, 2026

Forsta Visualizations: We are currently investigating an issue with live.dapresy.com

Detected by Pingoru
Apr 09, 2026, 08:08 AM UTC
Resolved
Apr 09, 2026, 12:15 PM UTC
Duration
4h 6m
Affected: live.dapresy.com
Timeline · 5 updates
  1. identified Apr 09, 2026, 08:08 AM UTC

    Updated status will be provided within 60 minutes.

  2. identified Apr 09, 2026, 08:17 AM UTC

    Patching is currently in progress to address the identified issue.

  3. monitoring Apr 09, 2026, 08:43 AM UTC

    A fix has been implemented, and we are monitoring the results.

  4. monitoring Apr 09, 2026, 09:11 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 09, 2026, 12:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Forsta Plus: We are currently investigating an issue with Reminder Emails in Action Management for all environments.

Detected by Pingoru
Mar 16, 2026, 12:57 PM UTC
Resolved
Mar 17, 2026, 06:22 PM UTC
Duration
1d 5h
Affected: Studio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersFoundations
Timeline · 4 updates
  1. investigating Mar 16, 2026, 12:57 PM UTC

    Pre-overdue, overdue, and post-overdue email notifications are not being sent in Action Management. We are currently investigating, and should have an update by the end of the day Eastern Time.

  2. identified Mar 16, 2026, 08:31 PM UTC

    A potential fix is being implemented. We will provide an update tomorrow morning.

  3. monitoring Mar 17, 2026, 01:11 PM UTC

    A fix has been implemented. We will monitor the results to confirm whether or not this has resolved the issue. We can provide an update by the end of the day.

  4. resolved Mar 17, 2026, 06:22 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice March 11, 2026

We are currently working with Rackspace to resolve stability issues with email delivery tasks on the US site

Detected by Pingoru
Mar 11, 2026, 11:04 AM UTC
Resolved
Mar 11, 2026, 02:13 PM UTC
Duration
3h 8m
Affected: Task system
Timeline · 2 updates
  1. investigating Mar 11, 2026, 11:04 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 11, 2026, 02:13 PM UTC

    The PowerMTA instance was instable due to disk related problem. Emailing send outs were impacted with delays as a result. Rackspace has now corrected the disk problem and the issue should be stable again.

Read the full incident report →

Minor February 25, 2026

Forsta Plus: Issue with Studio AI Summary Widgets for Euro Site not working: Resolved.

Detected by Pingoru
Feb 25, 2026, 02:19 PM UTC
Resolved
Feb 25, 2026, 03:17 PM UTC
Duration
57m
Affected: Studio viewersStudio designers
Timeline · 4 updates
  1. investigating Feb 25, 2026, 02:19 PM UTC

    Updated status will be provided within 2 hours.

  2. investigating Feb 25, 2026, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 25, 2026, 02:24 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 25, 2026, 03:17 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice February 11, 2026

Forsta Plus: Issue causing inability to access Studio for some customers on PGHX: This issue has been resolved.

Detected by Pingoru
Feb 11, 2026, 01:24 PM UTC
Resolved
Feb 10, 2026, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 11, 2026, 01:24 PM UTC

    Some specific users could not access Studio via login. When entering they received a permission denied error in browser. Problem was reproducible by support when impersonating users. Studio was rolled back and problem was resolved. Problem will be identified and solution implemented to prevent further outages.

Read the full incident report →

Minor January 22, 2026

Forsta Plus US SaaS - Delays in Text Analytics Jobs processing and Auto Combined survey Data flows

Detected by Pingoru
Jan 22, 2026, 10:25 PM UTC
Resolved
Jan 23, 2026, 02:37 PM UTC
Duration
16h 12m
Affected: Text analytics
Timeline · 3 updates
  1. investigating Jan 22, 2026, 10:25 PM UTC

    Service Impact: Text Analytics & AutoCombined Survey (Vault) Data Flows Start Time: 2 PM Eastern time Region: US SaaS Environment We are currently investigating an issue affecting Text Analytics and Vault data processing within the US SaaS environment. Impacted data flows are failing to start or progressing unsuccessfully, which may result in delayed or missing processing for customer projects relying on these services. Current Status Our engineering and platform operations teams are actively analyzing the root cause. Initial indications suggest a backend processing component is not triggering required pipelines as expected. We are working to isolate the issue and restore normal data flow operations.

  2. monitoring Jan 23, 2026, 12:39 PM UTC

    Service Impacted: Text Analytics & Vault Data Flows Region: US SaaS Environment Status: Monitoring Update We have identified the underlying issue affecting Text Analytics and Vault data flows in the US SaaS environment. To mitigate the impact, we have applied additional resource scaling to the affected components. Current State Data flows are beginning to recover and processing is resuming. Our teams are actively monitoring the platform to ensure continued stability and to confirm that all impacted workloads return to normal operation.

  3. resolved Jan 23, 2026, 02:37 PM UTC

    Resolution The issue affecting Text Analytics and Vault data flows in the US SaaS environment has been resolved. All impacted services are now operating normally, and data flows are processing as expected. Details The underlying issue that prevented certain data flows from starting or completing successfully has been identified and addressed. Any queued or delayed jobs have been restarted and are progressing.

Read the full incident report →

Minor January 21, 2026

Forsta Plus: We are currently investigating an issue with survey launching for Euro site.

Detected by Pingoru
Jan 21, 2026, 08:34 AM UTC
Resolved
Jan 21, 2026, 11:45 AM UTC
Duration
3h 11m
Affected: Task system
Timeline · 3 updates
  1. investigating Jan 21, 2026, 08:34 AM UTC

    Updated status will be provided within 30 minutes.

  2. monitoring Jan 21, 2026, 08:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 21, 2026, 11:45 AM UTC

    This issue has been resolved.

Read the full incident report →

Notice January 14, 2026

Issue with access to the US site

Detected by Pingoru
Jan 14, 2026, 11:38 AM UTC
Resolved
Jan 14, 2026, 04:50 PM UTC
Duration
5h 12m
Affected: CAPICATIStudio designersSurvey designer
Timeline · 3 updates
  1. investigating Jan 14, 2026, 11:38 AM UTC

    We are currently investigating an issue with access to the US site

  2. monitoring Jan 14, 2026, 12:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 13, 2026

Forsta Plus: We are currently investigating an issue with delayed tasks for Euro.

Detected by Pingoru
Jan 13, 2026, 08:06 AM UTC
Resolved
Jan 13, 2026, 02:11 PM UTC
Duration
6h 5m
Affected: Task system
Timeline · 6 updates
  1. investigating Jan 13, 2026, 08:06 AM UTC

    Updated status will be provided within 60 minutes.

  2. investigating Jan 13, 2026, 08:55 AM UTC

    We are continuing to investigate this issue. Updated status will be provided within 60 minutes

  3. investigating Jan 13, 2026, 10:10 AM UTC

    We are continuing to investigate the issue. Updated status will be provided within 60 minutes.

  4. investigating Jan 13, 2026, 11:19 AM UTC

    We are continuing to investigate this issue. Updated status will be provided within 60 minutes

  5. monitoring Jan 13, 2026, 11:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 13, 2026, 02:11 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice December 23, 2025

Forsta Plus KSA SaaS Down

Detected by Pingoru
Dec 23, 2025, 04:17 PM UTC
Resolved
Jan 14, 2026, 02:08 PM UTC
Duration
21d 21h
Affected: Reportal viewersStudio viewersStudio designersSurvey designer
Timeline · 4 updates
  1. investigating Dec 23, 2025, 04:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 23, 2025, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 14, 2026, 02:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 14, 2026, 02:08 PM UTC

    This issue has been resolved.

Read the full incident report →