Forsta incident
Forsta Plus: We are currently investigating an issue with the display of Action Management case data for US and EURO.
Forsta experienced a minor incident on December 19, 2025 affecting Studio viewers and Studio viewers and 1 more component, lasting 27d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 06:44 PM UTC
Some reporting views show delayed Action Management case data for programs with very high case volumes and a large number of assigned users. As a result, recent case activity may not yet appear in these views, and case counts may not reflect the latest updates. Please note that no case data has been lost, and Action Management case creation and assignment continues to function normally. We are working on a potential solution we hope to deploy on Monday. We will be able to provide an update in the next few hours.
- investigating Dec 19, 2025, 09:39 PM UTC
We are continuing to work on a potential solution to be deployed Monday morning pacific time. We are hoping to have the work ready for this in a few more hours.
- investigating Dec 20, 2025, 01:02 AM UTC
Unfortunately we were unable to get the fixes done by the end of the day. We will continue to work on them on Monday. As of now, it looks like we will be able to implement this solution in the production environment on Tuesday around 12-1 PM. We will provide an update on Monday.
- investigating Dec 22, 2025, 09:22 PM UTC
Unfortunately, the fix we are working on will not be ready by Tuesday. We are currently conducting an emergency meeting to see if we can make any configuration changes that can help resolve this, or at least mitigate it over the holidays. We should have an update within the next few hours.
- investigating Dec 23, 2025, 01:16 AM UTC
Unfortunately there were no easy fixes identified. We will have some further discussions tomorrow. We should have an update around 12-1 PM Eastern Time.
- investigating Dec 23, 2025, 06:04 PM UTC
As of now, it appears that for a couple of large clients, case data remains out of sync in reporting. Other clients may experience some delays before the data catches up in their reporting. We will take one last look to see if anything can be done to improve the situation. If so, I will provide an additional update. Otherwise, further updates will follow in the new year, starting on January 5th.
- investigating Jan 05, 2026, 07:28 PM UTC
Tomorrow morning we plan to deploy a change to how case data is updated in reports, which will reduce system load. This will hopefully fix the synchronization issues and ensure the case data in reporting is up to date. I will have further updates tomorrow.
- monitoring Jan 06, 2026, 01:40 PM UTC
The change has been deployed and initial results look promising. We are currently monitoring and will provide an update by end of day.
- monitoring Jan 06, 2026, 05:47 PM UTC
All affected clients are now showing updated case data. We will continue to monitor over the next 24 hours to ensure the issue is resolved.
- investigating Jan 07, 2026, 09:22 PM UTC
Unfortunately, it looks like reporting is starting to fall out of sync again. We are actively investigating. We should have an update by tomorrow morning at the latest.
- investigating Jan 07, 2026, 10:46 PM UTC
The issue is still present and most severely impacting a few large customers. Smaller customers may see delays in Action Management reporting data as well. We will continue to investigate. I will provide an update by EOD tomorrow at the latest.
- monitoring Jan 08, 2026, 12:39 PM UTC
We made a couple configuration tweaks and that seems to have resolved the issue for now, but we will continue to monitor over the next 24 hours before closing this in case the issue reappears.
- investigating Jan 09, 2026, 03:06 PM UTC
The situation remains stable on US, but is now degrading on Euro. We will work with our operations team on this and provide an update by the end of the day.
- monitoring Jan 09, 2026, 07:42 PM UTC
We were able to stabilize the situation on the EURO site. We will continue to monitor, and I will provide an update on Monday.
- monitoring Jan 12, 2026, 05:54 PM UTC
Reporting data for Action Management remains up to date, but behind the scenes we're seeing a few errors. Leaving this in monitoring status for now as we continue to make improvements to system stability over the course of the week.
- identified Jan 13, 2026, 02:47 PM UTC
We're seeing sync issues with Action Management reporting data on the Euro site. We have identified the cause and are looking into solutions. We should be able to provide an update by the end of the day Eastern Time.
- monitoring Jan 13, 2026, 03:29 PM UTC
Reports are now synced up on Euro again. We will continue monitoring.
- monitoring Jan 15, 2026, 04:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 16, 2026, 01:01 PM UTC
This issue has been resolved.