Forsta incident

Forsta Plus KSA: Gateway timeout for end user portal link and system instability

Minor Resolved View vendor source →

Forsta experienced a minor incident on September 8, 2025 affecting Reportal viewers and Studio viewers and 1 more component, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 12:04 PM UTC
Resolved
Sep 11, 2025, 11:27 AM UTC
Duration
2d 23h
Detected by Pingoru
Sep 08, 2025, 12:04 PM UTC

Affected components

Reportal viewersStudio viewersSurvey designer

Update timeline

  1. investigating Sep 08, 2025, 12:04 PM UTC

    We are currently investigating this issue together with our hosting provider as well as Microsoft

  2. investigating Sep 08, 2025, 01:03 PM UTC

    We are continuing to investigate this issue with Microsoft. An update will be provided within 60 minutes.

  3. investigating Sep 08, 2025, 02:10 PM UTC

    We are awaiting feedback from vendor.

  4. investigating Sep 09, 2025, 09:22 AM UTC

    We are continuing to investigate this issue with Microsoft and our hosting partner.

  5. monitoring Sep 09, 2025, 12:49 PM UTC

    End users have access again. Monitoring and working with vendor for more details.

  6. resolved Sep 11, 2025, 11:27 AM UTC

    This incident has been resolved.