Forsta had 55 outages in the last 2 years totaling 839h 16m of downtime — averaging 2.3 incidents per month.
There were 55 Forsta outages since October 10, 2025 totaling 839h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently implementing a fix and are working to get the problem resolved as quickly as possible.
A fix is now in place and we are monitoring the results.
This incident has been resolved.
Updated status will be provided within 60 minutes.
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
Updated status will be provided within 2 hours.
We are continuing to investigate this issue.
A fix is being implemented. Target resolution time is 2 hours. Updated status will be provided within 1 hour.
We are continuing to work on a fix for this issue.
This issue has been resolved.
Updated status will be provided within 60 minutes.
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
Investigating Service Degradation – KSA Region We are currently investigating service issues impacting our KSA site following scheduled maintenance performed earlier today. Our engineering team is actively working to restore full functionality. We apologize for the inconvenience and will provide further updates as they become available.
Resolution: The service issues impacting our KSA site have been fully resolved, and all systems are operating normally. What Happened: Following earlier routine maintenance, several background server nodes experienced a connectivity issue with our network storage services, leading to temporary access errors and site instability. Our engineering team isolated the affected servers, safely redirected traffic to healthy systems, and re-established normal storage connections. Next Steps: The site is fully functional, and we are continuously monitoring performance to ensure stability. Our team is conducting a thorough post-incident analysis alongside our infrastructure partners to determine the root cause and prevent future recurrence. We sincerely appreciate your patience.
The issues impacting our KSA site have been resolved, and all core systems are operational. Our engineering team will continue monitoring performance throughout the evening to ensure ongoing stability as traffic normalizes. We appreciate your patience.
Action Planner widgets are failing to load in production. Instead of the widget successfully loading, you just see "failed to load widget action planner widget." We are currently investigating and will provide an update in 2-3 hours.
This issue has been resolved.
We are currently investigating an issue affecting the MT-EU environment where users may experience problems accessing CAWI survey links and conducting CATI telephone interviewing activities. Our teams are actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
Hello, We are currently investigating an issue affecting multiple environments that may impact: Access to CAWI survey links / CATI telephone interviewing activities The issue has been escalated and is receiving immediate attention from our technical teams. We are actively investigating and working to restore full functionality as quickly as possible. We will share our next update as soon as we have more information regarding the cause and remediation efforts. Thank you for your patience and continued partnership.
We have addressed the underlying issue and are in the process of deploying fixes to all affected sites. Service restoration is progressing, and we are closely monitoring the environment to ensure stability. We will provide another update once deployment has been completed across all sites.
We have successfully deployed fixes across all affected environments and are now in the monitoring phase. Service functionality for CAWI survey links and CATI telephone interviewing activities has been restored, and our teams are actively monitoring the platform to ensure continued stability and performance. We will continue to observe the environment closely and will provide a final update once we have confirmed the issue is fully resolved. Thank you for your patience throughout this incident.
The issue affecting CAWI survey links and CATI telephone interviewing activities has been fully resolved. Fixes were successfully deployed across all affected sites, and our teams have completed an extended monitoring period confirming that services are operating normally and platform stability has been restored. We appreciate your patience and understanding throughout this incident. If you experience any further issues, please contact Support for assistance.
The classic Action Management client is not loading. Cases continue to be created, and New Action Management (in the hub and Studio) is unaffected. We will have an update in a few hours.
We have applied a fix that appears to have resolved this on all sites except the US site. The US environment uses a different architecture. The issue should be resolved before 8 AM Eastern Time tomorrow. At that time I can provide an update.
This issue has been resolved. If you're still experiencing problems, try clearing cache and cookies on your browser.
Updated status will be provided within 60 minutes.
A fix is being implemented. Updated status will be provided within 60 minutes.
We are continuing to work on getting the fix for this issue implemented. Updated status will be provided within 60 minutes
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Updated status will be provided within 1 hours.
The issue has been identified and a fix is being implemented.
This issue has been resolved.
Updated status will be provided within 60 minutes.
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
This issue has been resolved.
Action Planner widgets are not loading in Studio. We are investigating. We will provide an update within 3-4 hours.
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
We are currently investigating stability and performance issues affecting our Euro SaaS environment. Customers may experience slowness, intermittent errors, or degraded availability across multiple areas of the platform, including survey respondent access, professional user actions, and CATI operations. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
A fix is currently being implemented, and site stability has already improved for many users. We continue to monitor the environment closely and are actively working to fully resolve the remaining issues. Some customers may still experience intermittent slowness or degraded performance. We will provide another update as more information becomes available.
Overnight, we implemented additional infrastructure changes to further improve stability across the Euro SaaS environment. Platform performance and stability have continued to improve, and current indicators show a positive trend. We are continuing to closely monitor the environment to ensure services remain stable and to address any remaining issues. We will provide further updates as needed.
The Euro SaaS environment is continuing to perform well following the infrastructure changes implemented recently. We are seeing stable performance across affected services and have not observed any significant issues since the changes were made. While conditions look good, we will continue to closely monitor the environment to ensure stability is maintained and to quickly address any unexpected issues. We will provide further updates if there are any changes to the situation.
This issue has been resolved.
Team is investigating BitStream file generation, our operations team are working on the issue and will provide an update once ready. Whilst this is under investigation the following tasks are temporarily paused: Bitstream Generator Rule executor Rule set executor Sample upload Sampling tasks (12 tasks)
The issue with BitStream file generation has been successfully resolved. All affected services are now fully operational. We are monitoring the systems closely to ensure ongoing stability. Thank you for your patience and understanding while we resolved this matter.
This incident has been resolved.
Some end users are experiencing errors when accessing Action Plans on the PG HX site. We are currently investigating.
We have rolled back our changes. This seems to have fixed the issue. We are currently monitoring.
This issue has been resolved.
We are experiencing sitewide instability due to platform networking issues. We are working with our infrastructure partners Edarat and Microsoft to resolve this as soon as possible.
Edarat worked with Microsoft to improve the stability of the infrastructure, we now monitoring the stabitility of the application.
This incident has been resolved.
Product Family: Forsta Plus Affected Environment: Forsta Plus AUS Affected Components: Task System Studio Viewers Reportal Designers Reportal Viewers Description: Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal. Current Status: Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions. Next Update: We will provide another update once further progress has been made or resolution steps are confirmed. We appreciate your patience and understanding while we work to restore full-service performance.
Current Status: Monitoring The Forsta Cloud Operations has implemented several changes to improve system stability and performance in the AUS Cloud environment. These actions have been completed and the environment is now being closely monitored. Actions taken include: Adjustments to recent platform changes to stabilize performance Increased capacity on key database resources Cleanup of system storage to optimize performance What this means: We are seeing initial signs of improvement, and the system is currently stable. Our teams are continuing to monitor closely to ensure performance remains consistent during Australian business hours. Next Update: We will provide further updates as we continue monitoring or if any additional actions are required.
The Forsta Cloud Operations has implemented additional performance improvements, including adding additional server memory in the AUS environment. The system is currently stable and under close monitoring.
This issue has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Cases are not being generated on the US site. We are investigating. We are looking into performing a rollback. Will provide an update ASAP.
We have rolled back the affected component. Case creation appears to be working now. We will monitor for the rest of the day.
Case generation is catching up, but it may take until tomorrow morning before all missed cases are generated. It is recommended that triggers on the US be set to a case creation window of 3 days or higher to make sure that no cases are missed.
This issue has been resolved.
Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets. Note that case creation is not affected at this time. We are actively investigating.
A fix has been implemented and we are monitoring the results. Initial results seem promising. Will continue to monitor throughout the rest of the day and tomorrow's deployment. A few customers may continue to see errors throughout the day, but these should clear up by tomorrow. Will provide an update tomorrow morning.
The situation remains stable on most sites. We are now seeing this issue on the AUS site, but that should resolve with the next deployment, which should be within the next few hours. I will provide an update within four hours.
Case data should be up to date on all sites now. Will monitor for a few hours to confirm.
This issue has been resolved.
Updated status will be provided within 60 minutes.
We are continuing to look into this issue. Updated status will be provided within 60 minutes
We are continuing to look into this issue. Updated status will be provided within 60 minutes
We are continuing to look into this issue. Updated status will be provided within 60 minutes
The Ops and R&D teams are continuing to look into this issue. An update will be posted when we have more news on this issue.
A fix has been implemented and we are monitoring the results.
This issue has been resolved.