Forsta incident
AU HX Platform Errors accessing some parts of the application
Forsta experienced a major incident on October 2, 2025 affecting Studio designers and Survey designer, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2025, 09:20 PM UTC
We are currently investigating an issue affecting the AU HX Platform (Australia Cloud). Our Cloud Operations team is engaged with high priority to resolve the matter. Initial findings suggest the issue is related to a deployment introduced earlier today, impacting access to the HX Platform Home page, Survey Designer, and other parts of the application. We will provide updates within an hour
- investigating Oct 02, 2025, 10:15 PM UTC
We’ve escalated the issue to senior members of our Cloud Operations team, and the investigation remains ongoing. The team continues to treat this with high priority. We appreciate your patience and will share further updates within an hour.
- monitoring Oct 02, 2025, 11:27 PM UTC
A fix has been implemented for the issue affecting the AU HX Platform (Australia Cloud). We are continuing to monitor the platform closely throughout the day to ensure stability and performance. Thank you for your continued patience and understanding.
- resolved Oct 02, 2025, 11:40 PM UTC
We are continuing to monitor the platform closely throughout the day to ensure stability and performance. Thank you for your continued patience and understanding.