Slowness on US SaaS site (author.us.confirmit.com), affecting Authoring, CATI
Affected: CATICAWIStudio designersSurvey designerPublic APIs
Forsta Outage History
Forsta is up right nowForsta had 54 outages in the last 2 years totaling 838h 41m of downtime — averaging 2.2 incidents per month.
There were 54 Forsta outages since October 10, 2025 totaling 838h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
Forsta Plus: We are currently investigating an issue with accessing Smart Hubs and survey launches for EU site.
Affected: Task system
Timeline · 3 updates
- investigating Sep 22, 2026, 09:56 AM UTC
Updated status will be provided within 60 minutes.
- monitoring Sep 22, 2026, 10:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 01:05 PM UTC
This issue has been resolved.
Forsta Plus: Some Studio users are unable to publish reports on MT-EU site
Affected: Studio designersStudio designers
Timeline · 5 updates
- investigating Sep 17, 2026, 08:07 AM UTC
Updated status will be provided within 2 hours.
- investigating Sep 17, 2026, 08:13 AM UTC
We are continuing to investigate this issue.
- identified Sep 17, 2026, 10:12 AM UTC
A fix is being implemented. Target resolution time is 2 hours. Updated status will be provided within 1 hour.
- identified Sep 17, 2026, 11:04 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 17, 2026, 11:36 AM UTC
This issue has been resolved.
Forsta Plus: We are currently investigating an issue with slowness and errors on Survey Designer for UK site.
Affected: Survey designer
Timeline · 3 updates
- investigating Sep 14, 2026, 10:52 AM UTC
Updated status will be provided within 60 minutes.
- monitoring Sep 14, 2026, 11:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 02:04 PM UTC
This issue has been resolved.
KSA site - Issues with Services on KSA site after maintenance earlier today
Affected: CAWITask systemSurvey designer
Timeline · 3 updates
- investigating Sep 09, 2026, 09:07 PM UTC
Investigating Service Degradation – KSA Region We are currently investigating service issues impacting our KSA site following scheduled maintenance performed earlier today. Our engineering team is actively working to restore full functionality. We apologize for the inconvenience and will provide further updates as they become available.
- monitoring Sep 10, 2026, 11:51 AM UTC
Resolution: The service issues impacting our KSA site have been fully resolved, and all systems are operating normally. What Happened: Following earlier routine maintenance, several background server nodes experienced a connectivity issue with our network storage services, leading to temporary access errors and site instability. Our engineering team isolated the affected servers, safely redirected traffic to healthy systems, and re-established normal storage connections. Next Steps: The site is fully functional, and we are continuously monitoring performance to ensure stability. Our team is conducting a thorough post-incident analysis alongside our infrastructure partners to determine the root cause and prevent future recurrence. We sincerely appreciate your patience.
- resolved Sep 10, 2026, 06:14 PM UTC
The issues impacting our KSA site have been resolved, and all core systems are operational. Our engineering team will continue monitoring performance throughout the evening to ensure ongoing stability as traffic normalizes. We appreciate your patience.
Forsta Plus: We are currently investigating an issue with Action Planner widgets for all environments.
Affected: Studio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designersFoundations
Timeline · 2 updates
- investigating Aug 25, 2026, 01:58 PM UTC
Action Planner widgets are failing to load in production. Instead of the widget successfully loading, you just see "failed to load widget action planner widget." We are currently investigating and will provide an update in 2-3 hours.
- resolved Aug 25, 2026, 03:09 PM UTC
This issue has been resolved.
Issues with CAWI links and CATI telephone interviewing - Multiple sites
Affected: CATICATICATICATICATICATICAWICAWICAWICAWICAWICAWIFoundationsiRoundPatient Experience (PGFusion)Employee ExperienceConsumer Experience
Timeline · 5 updates
- investigating Aug 18, 2026, 07:03 PM UTC
We are currently investigating an issue affecting the MT-EU environment where users may experience problems accessing CAWI survey links and conducting CATI telephone interviewing activities. Our teams are actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.
- investigating Aug 18, 2026, 07:31 PM UTC
Hello, We are currently investigating an issue affecting multiple environments that may impact: Access to CAWI survey links / CATI telephone interviewing activities The issue has been escalated and is receiving immediate attention from our technical teams. We are actively investigating and working to restore full functionality as quickly as possible. We will share our next update as soon as we have more information regarding the cause and remediation efforts. Thank you for your patience and continued partnership.
- identified Aug 18, 2026, 07:51 PM UTC
We have addressed the underlying issue and are in the process of deploying fixes to all affected sites. Service restoration is progressing, and we are closely monitoring the environment to ensure stability. We will provide another update once deployment has been completed across all sites.
- monitoring Aug 18, 2026, 08:03 PM UTC
We have successfully deployed fixes across all affected environments and are now in the monitoring phase. Service functionality for CAWI survey links and CATI telephone interviewing activities has been restored, and our teams are actively monitoring the platform to ensure continued stability and performance. We will continue to observe the environment closely and will provide a final update once we have confirmed the issue is fully resolved. Thank you for your patience throughout this incident.
- resolved Aug 18, 2026, 09:12 PM UTC
The issue affecting CAWI survey links and CATI telephone interviewing activities has been fully resolved. Fixes were successfully deployed across all affected sites, and our teams have completed an extended monitoring period confirming that services are operating normally and platform stability has been restored. We appreciate your patience and understanding throughout this incident. If you experience any further issues, please contact Support for assistance.
Forsta Plus: We are currently investigating an issue with legacy Action Management on most sites.
Affected: Studio viewersStudio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersStudio designers
Timeline · 3 updates
- investigating Aug 18, 2026, 12:38 PM UTC
The classic Action Management client is not loading. Cases continue to be created, and New Action Management (in the hub and Studio) is unaffected. We will have an update in a few hours.
- identified Aug 18, 2026, 06:51 PM UTC
We have applied a fix that appears to have resolved this on all sites except the US site. The US environment uses a different architecture. The issue should be resolved before 8 AM Eastern Time tomorrow. At that time I can provide an update.
- resolved Aug 19, 2026, 12:52 PM UTC
This issue has been resolved. If you're still experiencing problems, try clearing cache and cookies on your browser.
Forsta Plus: We are currently investigating an issue with errors in CAWI and CATI for EU site.
Affected: CATICAWI
Timeline · 9 updates
Forsta Plus: We are currently investigating an issue with CATI and CAWI interviewing for EU site.
Affected: CATICAWI
Timeline · 5 updates
- investigating Aug 05, 2026, 12:46 PM UTC
Updated status will be provided within 60 minutes.
- identified Aug 05, 2026, 01:25 PM UTC
A fix is being implemented. Updated status will be provided within 60 minutes.
- identified Aug 05, 2026, 02:22 PM UTC
We are continuing to work on getting the fix for this issue implemented. Updated status will be provided within 60 minutes
- monitoring Aug 05, 2026, 02:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 04:24 PM UTC
This incident has been resolved.
Forsta Plus: We are currently investigating an issue with Studio AI Summary Widget for UK and US Azure Multi Tenant Sites
Affected: Studio viewers
Timeline · 3 updates
- investigating Jul 23, 2026, 03:22 PM UTC
Updated status will be provided within 1 hours.
- identified Jul 23, 2026, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 23, 2026, 05:03 PM UTC
This issue has been resolved.
Forsta Plus: We are currently investigating an issue with survey launches for UK site.
Affected: Task system
Timeline · 3 updates
- investigating Jul 15, 2026, 10:05 AM UTC
Updated status will be provided within 60 minutes.
- monitoring Jul 15, 2026, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 12:25 PM UTC
This issue has been resolved.
Forsta Plus: We are currently investigating an issue with Studio where End Users can see survey/report names for resources they do not have access to. They are still unable to access these reports.
Affected: Studio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersFoundationsPatient Experience (PGFusion)Employee ExperienceConsumer Experience
Timeline · 1 update
- resolved Jul 03, 2026, 08:17 AM UTC
This issue has been resolved.
Forsta Plus: We are currently investigating an issue with Action Planner on production sites.
Affected: Studio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersFoundations
Timeline · 3 updates
- investigating Jun 23, 2026, 12:47 PM UTC
Action Planner widgets are not loading in Studio. We are investigating. We will provide an update within 3-4 hours.
- monitoring Jun 23, 2026, 01:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 02:08 PM UTC
This issue has been resolved.
KSA Intermittant Site Issues
Affected: CAWIReportal viewersStudio viewersStudio designersSurvey designer
Timeline · 9 updates
Forsta Plus: We are currently investigating an issue with stability for the Euro SaaS site.
Affected: CAPICATICAWIReportal viewersStudio viewersReportal designersStudio designersTask systemSurvey designerText analyticsPublic APIsHierarchy managementCRM Connector
Timeline · 5 updates
- investigating Jun 10, 2026, 10:38 AM UTC
We are currently investigating stability and performance issues affecting our Euro SaaS environment. Customers may experience slowness, intermittent errors, or degraded availability across multiple areas of the platform, including survey respondent access, professional user actions, and CATI operations. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- identified Jun 10, 2026, 12:37 PM UTC
A fix is currently being implemented, and site stability has already improved for many users. We continue to monitor the environment closely and are actively working to fully resolve the remaining issues. Some customers may still experience intermittent slowness or degraded performance. We will provide another update as more information becomes available.
- identified Jun 11, 2026, 07:49 AM UTC
Overnight, we implemented additional infrastructure changes to further improve stability across the Euro SaaS environment. Platform performance and stability have continued to improve, and current indicators show a positive trend. We are continuing to closely monitor the environment to ensure services remain stable and to address any remaining issues. We will provide further updates as needed.
- identified Jun 12, 2026, 07:23 PM UTC
The Euro SaaS environment is continuing to perform well following the infrastructure changes implemented recently. We are seeing stable performance across affected services and have not observed any significant issues since the changes were made. While conditions look good, we will continue to closely monitor the environment to ensure stability is maintained and to quickly address any unexpected issues. We will provide further updates if there are any changes to the situation.
- resolved Jun 16, 2026, 08:40 AM UTC
This issue has been resolved.
Forsta Plus Euro: We have identified an issue with task system affecting BitStream file generation tasks on uk.hxplatform.com.
Affected: Task system
Timeline · 3 updates
- identified Jun 07, 2026, 02:09 PM UTC
Team is investigating BitStream file generation, our operations team are working on the issue and will provide an update once ready. Whilst this is under investigation the following tasks are temporarily paused: Bitstream Generator Rule executor Rule set executor Sample upload Sampling tasks (12 tasks)
- monitoring Jun 08, 2026, 08:15 AM UTC
The issue with BitStream file generation has been successfully resolved. All affected services are now fully operational. We are monitoring the systems closely to ensure ongoing stability. Thank you for your patience and understanding while we resolved this matter.
- resolved Jun 08, 2026, 09:15 AM UTC
This incident has been resolved.
Forsta Plus: We are currently investigating an issue with accessing Action Plans for PG HX.
Affected: Foundations
Timeline · 3 updates
- investigating Jun 02, 2026, 04:53 PM UTC
Some end users are experiencing errors when accessing Action Plans on the PG HX site. We are currently investigating.
- monitoring Jun 02, 2026, 06:13 PM UTC
We have rolled back our changes. This seems to have fixed the issue. We are currently monitoring.
- resolved Jun 02, 2026, 07:59 PM UTC
This issue has been resolved.
KSA Intermittent Site Issues
Affected: Reportal viewersStudio viewersStudio designersSurvey designer
Timeline · 3 updates
- investigating Jun 02, 2026, 12:05 PM UTC
We are experiencing sitewide instability due to platform networking issues. We are working with our infrastructure partners Edarat and Microsoft to resolve this as soon as possible.
- monitoring Jun 02, 2026, 06:51 PM UTC
Edarat worked with Microsoft to improve the stability of the infrastructure, we now monitoring the stabitility of the application.
- resolved Jun 04, 2026, 10:20 AM UTC
This incident has been resolved.
Service Disruption – Aus.hxplatform.com (Australia Cloud site)
Affected: Reportal viewersStudio viewersReportal designersStudio designersTask system
Timeline · 4 updates
- investigating Jun 02, 2026, 12:14 AM UTC
Product Family: Forsta Plus Affected Environment: Forsta Plus AUS Affected Components: Task System Studio Viewers Reportal Designers Reportal Viewers Description: Over the past week, during Australian business hours, customers accessing aus.hxplatform.com have experienced service degradation. This issue is impacting most clients and has resulted in critical system behavior, including Studio reports not loading and significant slowness and errors when accessing Reportal. Current Status: Forsta Support and Cloud Operations teams are actively investigating this issue. Senior members of the Cloud Operations team are engaged and meeting today with additional resources to further analyze the problem and implement corrective actions. Next Update: We will provide another update once further progress has been made or resolution steps are confirmed. We appreciate your patience and understanding while we work to restore full-service performance.
- monitoring Jun 02, 2026, 11:30 PM UTC
Current Status: Monitoring The Forsta Cloud Operations has implemented several changes to improve system stability and performance in the AUS Cloud environment. These actions have been completed and the environment is now being closely monitored. Actions taken include: Adjustments to recent platform changes to stabilize performance Increased capacity on key database resources Cleanup of system storage to optimize performance What this means: We are seeing initial signs of improvement, and the system is currently stable. Our teams are continuing to monitor closely to ensure performance remains consistent during Australian business hours. Next Update: We will provide further updates as we continue monitoring or if any additional actions are required.
- monitoring Jun 03, 2026, 02:02 AM UTC
The Forsta Cloud Operations has implemented additional performance improvements, including adding additional server memory in the AUS environment. The system is currently stable and under close monitoring.
- resolved Jun 05, 2026, 05:35 PM UTC
This issue has been resolved.
Forsta Plus incorrect labels appearing in data tables on all multi tenant SaaS sites
Affected: Studio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designersStudio designers
Timeline · 3 updates
- identified May 22, 2026, 08:43 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 22, 2026, 09:05 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 22, 2026, 09:06 AM UTC
This incident has been resolved.
Forsta Plus: We have identified an issue with Action management case generation on US SaaS site
Affected: Studio viewersStudio designers
Timeline · 4 updates
- investigating May 21, 2026, 04:46 PM UTC
Cases are not being generated on the US site. We are investigating. We are looking into performing a rollback. Will provide an update ASAP.
- monitoring May 21, 2026, 05:37 PM UTC
We have rolled back the affected component. Case creation appears to be working now. We will monitor for the rest of the day.
- monitoring May 21, 2026, 07:46 PM UTC
Case generation is catching up, but it may take until tomorrow morning before all missed cases are generated. It is recommended that triggers on the US be set to a case creation window of 3 days or higher to make sure that no cases are missed.
- resolved May 22, 2026, 02:23 PM UTC
This issue has been resolved.
Forsta Plus: We have identified an issue with the display of Action Management case data for several clients across some environments
Affected: Studio viewersStudio viewersStudio viewersStudio designersStudio designersStudio designersFoundations
Timeline · 5 updates
- investigating May 20, 2026, 12:18 PM UTC
Affected users will see an error in all Studio widgets using Action management data if they try to filter by reporting period. If they disable the filter, affected users will see delays in case data updating for these widgets. Note that case creation is not affected at this time. We are actively investigating.
- monitoring May 20, 2026, 06:00 PM UTC
A fix has been implemented and we are monitoring the results. Initial results seem promising. Will continue to monitor throughout the rest of the day and tomorrow's deployment. A few customers may continue to see errors throughout the day, but these should clear up by tomorrow. Will provide an update tomorrow morning.
- identified May 21, 2026, 12:49 PM UTC
The situation remains stable on most sites. We are now seeing this issue on the AUS site, but that should resolve with the next deployment, which should be within the next few hours. I will provide an update within four hours.
- monitoring May 21, 2026, 06:11 PM UTC
Case data should be up to date on all sites now. Will monitor for a few hours to confirm.
- resolved May 21, 2026, 07:47 PM UTC
This issue has been resolved.
Forsta Plus: We are currently investigating an issue with Survey Desinger for DE site.
Affected: Survey designer
Timeline · 7 updates
- investigating May 18, 2026, 11:15 AM UTC
Updated status will be provided within 60 minutes.
- investigating May 18, 2026, 12:15 PM UTC
We are continuing to look into this issue. Updated status will be provided within 60 minutes
- investigating May 18, 2026, 01:15 PM UTC
We are continuing to look into this issue. Updated status will be provided within 60 minutes
- investigating May 18, 2026, 02:15 PM UTC
We are continuing to look into this issue. Updated status will be provided within 60 minutes
- investigating May 18, 2026, 03:16 PM UTC
The Ops and R&D teams are continuing to look into this issue. An update will be posted when we have more news on this issue.
- monitoring May 19, 2026, 09:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 11:51 AM UTC
This issue has been resolved.
Forsta Plus: Saved workbooks failing in Studio Crosstabs
Timeline · 1 update
- resolved May 07, 2026, 02:03 PM UTC
This issue has been resolved.