Is Forsta down?

Updated status will be provided within 60 minutes.

A fix has been implemented and we are monitoring the results.

This issue has been resolved.

Investigating Service Degradation – KSA Region We are currently investigating service issues impacting our KSA site following scheduled maintenance performed earlier today. Our engineering team is actively working to restore full functionality. We apologize for the inconvenience and will provide further updates as they become available.

Resolution: The service issues impacting our KSA site have been fully resolved, and all systems are operating normally. What Happened: Following earlier routine maintenance, several background server nodes experienced a connectivity issue with our network storage services, leading to temporary access errors and site instability. Our engineering team isolated the affected servers, safely redirected traffic to healthy systems, and re-established normal storage connections. Next Steps: The site is fully functional, and we are continuously monitoring performance to ensure stability. Our team is conducting a thorough post-incident analysis alongside our infrastructure partners to determine the root cause and prevent future recurrence. We sincerely appreciate your patience.

The issues impacting our KSA site have been resolved, and all core systems are operational. Our engineering team will continue monitoring performance throughout the evening to ensure ongoing stability as traffic normalizes. We appreciate your patience.

Action Planner widgets are failing to load in production.  Instead of the widget successfully loading, you just see "failed to load widget action planner widget." We are currently investigating and will provide an update in 2-3 hours.

This issue has been resolved.

We are currently investigating an issue affecting the MT-EU environment where users may experience problems accessing CAWI survey links and conducting CATI telephone interviewing activities. Our teams are actively working to identify the root cause and restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

Hello, We are currently investigating an issue affecting multiple environments that may impact: Access to CAWI survey links / CATI telephone interviewing activities The issue has been escalated and is receiving immediate attention from our technical teams. We are actively investigating and working to restore full functionality as quickly as possible. We will share our next update as soon as we have more information regarding the cause and remediation efforts. Thank you for your patience and continued partnership.

We have addressed the underlying issue and are in the process of deploying fixes to all affected sites. Service restoration is progressing, and we are closely monitoring the environment to ensure stability. We will provide another update once deployment has been completed across all sites.

We have successfully deployed fixes across all affected environments and are now in the monitoring phase. Service functionality for CAWI survey links and CATI telephone interviewing activities has been restored, and our teams are actively monitoring the platform to ensure continued stability and performance. We will continue to observe the environment closely and will provide a final update once we have confirmed the issue is fully resolved. Thank you for your patience throughout this incident.

The issue affecting CAWI survey links and CATI telephone interviewing activities has been fully resolved. Fixes were successfully deployed across all affected sites, and our teams have completed an extended monitoring period confirming that services are operating normally and platform stability has been restored. We appreciate your patience and understanding throughout this incident. If you experience any further issues, please contact Support for assistance.

The classic Action Management client is not loading. Cases continue to be created, and New Action Management (in the hub and Studio) is unaffected. We will have an update in a few hours.

We have applied a fix that appears to have resolved this on all sites except the US site. The US environment uses a different architecture. The issue should be resolved before 8 AM Eastern Time tomorrow. At that time I can provide an update.

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