Forsta incident

Forsta Plus/HX Platform US SaaS site - CATI interviewing slowness

Major Resolved View vendor source →

Forsta experienced a major incident on July 31, 2025 affecting CATI, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 09:17 PM UTC
Resolved
Jul 31, 2025, 09:33 PM UTC
Duration
16m
Detected by Pingoru
Jul 31, 2025, 09:17 PM UTC

Affected components

CATI

Update timeline

  1. investigating Jul 31, 2025, 09:17 PM UTC

    We are currently troubleshooting some backend processes that are affecting CATI interviewing on the US SaaS site. This is being treated with a high priority, and we'll be providing an update within 30 minutes.

  2. investigating Jul 31, 2025, 09:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 31, 2025, 09:24 PM UTC

    The Backend process that was causing issues with CATI interviewing has been restarted and the Forsta Cloud Operations team is monitoring for further instances.

  4. resolved Jul 31, 2025, 09:33 PM UTC

    This incident has been resolved.