Forsta incident
Forsta Plus: We are currently investigating an issue with slowness in CATI Interviewing for Euro site.
Forsta experienced a minor incident on November 12, 2025 affecting CATI, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2025, 05:13 PM UTC
Updated status will be provided within 30 minuttes.
- investigating Nov 12, 2025, 05:53 PM UTC
The Forsta Cloud Operations team are currently troubleshooting an issue on the Euro SaaS site. The investigation is ongoing, and senior members of their organization have been involved. More details to follow within 30 minutes.
- monitoring Nov 12, 2025, 06:02 PM UTC
The Forsta Cloud Operations team has identified a backend process that was in a bad state and have restarted that particular part of the application. We're seeing indications that this has resolved the issues clients were experiencing with CATI slowness. The Forsta Team will continue to monitor the site for any other unusual performance indicators.
- monitoring Nov 12, 2025, 07:33 PM UTC
After a brief incident between 6:45 PM and 6:55 PM UK time, we will continue actively monitoring the site throughout the evening to watch for any additional disruptions.
- resolved Nov 12, 2025, 08:23 PM UTC
This incident has been resolved.