Forsta incident

Forsta Plus: We are currently investigating an issue with Launch survey and CATI login issues for Euro site.

Minor Resolved View vendor source →

Forsta experienced a minor incident on August 27, 2025 affecting CATI and Task system, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 08:43 AM UTC
Resolved
Aug 27, 2025, 01:08 PM UTC
Duration
4h 25m
Detected by Pingoru
Aug 27, 2025, 08:43 AM UTC

Affected components

CATITask system

Update timeline

  1. investigating Aug 27, 2025, 08:43 AM UTC

    Updated status will be provided within 30 minutes.

  2. investigating Aug 27, 2025, 09:12 AM UTC

    We are continuing to investigate the issue. An updated status will be provided within 30 minutes

  3. identified Aug 27, 2025, 09:31 AM UTC

    A fix is being implemented. Target resolution time is 30 minutes. Updated status will be provided within 30 minutes.

  4. identified Aug 27, 2025, 10:07 AM UTC

    A fix is being implemented. Updated status will be provided within 30 minutes.

  5. identified Aug 27, 2025, 10:29 AM UTC

    Issues regarding the task system are now resolved. The team are still looking into the issues relating to CATI

  6. identified Aug 27, 2025, 11:10 AM UTC

    We are continuing to work on a fix for this issue.

  7. identified Aug 27, 2025, 11:44 AM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Aug 27, 2025, 12:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Aug 27, 2025, 01:08 PM UTC

    This incident has been resolved.