Forsta Outage History
Forsta is up right nowPingoru has recorded 59 incidents for Forsta: 56 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 217 of 720 (30%) |
| May 2026 | 5 | 75 of 744 (10%) |
| June 2026 | 7 | 569 of 720 (79%) |
| July 2026 | 3 | 21 of 744 (3%) |
| August 2026 | 5 | 59 of 744 (8%) |
| September 2026 | 4 | 31 of 720 (4%) |
| October 2026 | 5 | 7 of 587 (1%) |
Incidents, newest first
Notice November 25, 2025 Euro SaaS Platform – Service Degradation 1d CAPI, CAWI, Reportal viewers, Studio viewers and 4 more
Started Nov 25, 2025, 04:32 PM UTC· resolved Nov 26, 2025, 04:45 PM UTC
- investigating Nov 25, 2025, 04:32 PM UTC
We are currently investigating an issue affecting the Euro SaaS platform. File Library links and task Queues are the main features affected. The incident has been escalated internally and assigned high priority. Our engineering team is actively working to identify the root cause and implement a resolution. Next Update: 30 minutes or sooner as updates are available.
- investigating Nov 25, 2025, 05:09 PM UTC
Our team is continuing to investigate the issue impacting the Euro SaaS platform. The incident remains a top priority, and we are working to identify the root cause. Thank you for your patience as we work toward resolution.
- investigating Nov 25, 2025, 05:45 PM UTC
Our team is continuing to investigate the issue impacting the Euro SaaS platform. This incident remains a top priority. We have escalated the case to our hosting provider for additional investigation and support. Next Update: within 60 minutes Thank you for your patience as we work toward resolution.
- investigating Nov 25, 2025, 06:50 PM UTC
Our team has identified a potential issue with the fileshare cluster. We are actively working with our hosting provider to perform additional investigation and resolve the problem.
- investigating Nov 25, 2025, 07:34 PM UTC
Unfortunately, a reboot of the fileserver did not resolve the issue. Our hosting provider, Rackspace, is engaging their hardware team to investigate a potential underlying problem. Our Cloud Operations team remains actively involved and is working directly with Rackspace to expedite resolution. Impact: Customers using the Euro SaaS platform may experience degraded performance or inability to access certain services that rely on the affected fileshare cluster. Next Update: Within 60 minutes. Thank you for your continued patience as we work to restore normal service.
- investigating Nov 25, 2025, 09:19 PM UTC
Update: The issue has been escalated to a senior resource specializing in storage management at our hosting provider. Our Cloud Operations team continues to be fully engaged and is working directly with these resources to expedite resolution. Impact: Customers using the Euro SaaS platform may experience degraded performance or inability to access certain services that rely on the affected fileshare cluster. Next Update: Within 60 minutes. Thank you for your continued patience as we work toward restoring normal service.
- investigating Nov 25, 2025, 10:54 PM UTC
pdate: Initial investigation by the senior storage management resource at our hosting provider did not reveal any hardware issues. The Rackspace team is now escalating the case to additional specialist teams for further analysis. Our Cloud Operations team remains fully engaged and is working directly with these resources to expedite resolution. Impact: Customers using the Euro SaaS platform may continue to experience degraded performance or inability to access certain services that rely on the affected fileshare cluster. Next update: Our US-based team is now offline for the day. The issue remains under active investigation with our hosting provider, and additional updates will be provided as soon as we receive more details or when our European colleagues come online. Our Cloud Operations team continues to monitor the situation closely. Thank you for your patience and understanding
- identified Nov 26, 2025, 08:34 AM UTC
Our hosting provider, Rackspace, has identified a further path of action that is believed to solve the issue . Our Cloud Operations team remains actively involved and is working directly with Rackspace to expedite resolution.
- identified Nov 26, 2025, 09:49 AM UTC
Corrective measures are being implemented - currently the hardware team is working on the discs. The incident remains a top priority. Thank you for your patience as we work toward resolution.
- investigating Nov 26, 2025, 11:15 AM UTC
Progress is being made, unfortunately no ETA for full resolution at the moment
- monitoring Nov 26, 2025, 01:10 PM UTC
A fix has been implemented and we are monitoring the results. Please note that due to the issue with the task queue the system will be working through the backlog of tasks so new tasks may still be queued for some time.
- resolved Nov 26, 2025, 04:45 PM UTC
This issue has been resolved.
Major November 25, 2025 KSA Server - Gateway Timeouts and System Issues –
Started Nov 25, 2025, 11:00 AM UTC· resolved Nov 25, 2025, 11:00 AM UTC
- resolved Nov 26, 2025, 10:33 AM UTC
We are currently investigating this issue together with our hosting provider as well as Microsoft
Major November 20, 2025 CATI issues on US SaaS 48m CATI
Started Nov 20, 2025, 01:27 AM UTC· resolved Nov 20, 2025, 02:15 AM UTC
- investigating Nov 20, 2025, 01:27 AM UTC
We’re currently experiencing issues with CATI on the US SaaS site. Our team is actively investigating and we’ll provide an update as soon as we have more information. Thanks for your patience.
- identified Nov 20, 2025, 01:45 AM UTC
Our team has been actively working with our core operations group to address the CATI performance issues impacting the US SaaS environment. Several backend services have been recycled, and we are now observing improved system performance. We will continue to closely monitor the environment to ensure stability. If you continue to experience any significant issues, please contact support so we can investigate further. Next update will be provided as needed or when the issue is fully resolved.
- monitoring Nov 20, 2025, 02:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 20, 2025, 02:15 AM UTC
Resolved – CATI Performance Issues (US SaaS) The CATI performance issue affecting the US SaaS environment has been fully resolved. After working with our cloud operations team and recycling affected backend services, system performance has returned to normal and remains stable. Thank you for your patience while we addressed this incident. If you experience any additional issues, please reach out to our support team.
Minor November 12, 2025 Forsta Plus: We are currently investigating an issue with slowness in CATI Interviewing for Euro site. 3h 10m CATI
Started Nov 12, 2025, 05:13 PM UTC· resolved Nov 12, 2025, 08:23 PM UTC
- investigating Nov 12, 2025, 05:13 PM UTC
Updated status will be provided within 30 minuttes.
- investigating Nov 12, 2025, 05:53 PM UTC
The Forsta Cloud Operations team are currently troubleshooting an issue on the Euro SaaS site. The investigation is ongoing, and senior members of their organization have been involved. More details to follow within 30 minutes.
- monitoring Nov 12, 2025, 06:02 PM UTC
The Forsta Cloud Operations team has identified a backend process that was in a bad state and have restarted that particular part of the application. We're seeing indications that this has resolved the issues clients were experiencing with CATI slowness. The Forsta Team will continue to monitor the site for any other unusual performance indicators.
- monitoring Nov 12, 2025, 07:33 PM UTC
After a brief incident between 6:45 PM and 6:55 PM UK time, we will continue actively monitoring the site throughout the evening to watch for any additional disruptions.
- resolved Nov 12, 2025, 08:23 PM UTC
This incident has been resolved.
Major October 29, 2025 Digital Feedback - Digital feedback is down on all Forsta HX Platform sites due to Azure outages (Content Delivery Network) 4h 12m CAWI, CAWI, CAWI, CAWI and 1 more
Started Oct 29, 2025, 05:49 PM UTC· resolved Oct 29, 2025, 10:02 PM UTC
- identified Oct 29, 2025, 05:49 PM UTC
The Forsta HX Platform's Digital Feedback feature uses Microsoft Azure's Content Delivery Network for hosting the Program's scripts. Azure is currently experiencing issues with their platform; you can see the latest update from Microsoft at https://azure.status.microsoft/en-us/status Currently only Digital Feedback Program hosting is affected, other parts of data collection are currently not affected. The Forsta team is currently Monitoring the status updates and will take action when appropriate.
- monitoring Oct 29, 2025, 08:08 PM UTC
We're seeing feedback from Microsoft and from our own testing that the Azure platform is closer to returning to normal performance. From Microsoft: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025" The Forsta Team will continue to monitor the functionality of the Digital feedback feature for the next few hours.
- resolved Oct 29, 2025, 10:02 PM UTC
We've been able to confirm that Digital Feedback is now operating on all sites. Microsoft mentions: We initiated the deployment of our ‘last known good configuration, which has now successfully completed. We are currently recovering nodes and re-routing traffic through healthy nodes. As recovery progresses, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability until more nodes are fully restored. This recovery effort involves reloading configurations and rebalancing traffic across a large volume of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover. We expect continued improvement across affected regions. This means we expect recovery to happen by 23:20 UTC on 29 October 2025
Minor October 20, 2025 Forsta Plus: Problems accessing model builder –
Started Oct 20, 2025, 05:00 PM UTC· resolved Oct 20, 2025, 05:00 PM UTC
- resolved Oct 22, 2025, 12:16 PM UTC
Blank grey screen when accessing model builder. This issue has been resolved.
Minor October 14, 2025 Forsta Plus: We are currently investigating an issue with Survey Authoring and the task system for Euro site. 41m Task system, Survey designer
Started Oct 14, 2025, 09:21 AM UTC· resolved Oct 14, 2025, 10:02 AM UTC
- investigating Oct 14, 2025, 09:21 AM UTC
Updated status will be provided within 30 minutes.
- identified Oct 14, 2025, 09:26 AM UTC
A fix is being implemented. Updated status will be provided within 30 minutes.
- monitoring Oct 14, 2025, 09:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 10:02 AM UTC
This issue has been resolved.
Major October 10, 2025 Forsta Plus Euro SaaS site issues - Launch survey, access to site 44m Studio designers, Task system, Survey designer
Started Oct 10, 2025, 03:25 PM UTC· resolved Oct 10, 2025, 04:10 PM UTC
- investigating Oct 10, 2025, 03:25 PM UTC
We are currently investigating issues with the Forsta Plus Euro SaaS site. Monitoring is showing errors with Launch survey tasks, accessing the home page. Forsta Cloud Operations are investigating, and we will provide an update within 30 minutes.
- monitoring Oct 10, 2025, 03:50 PM UTC
The Forsta Cloud Operations team has recycled several backend services that were in a degraded state. As a result, tasks are now completing successfully, and previously reported errors in Survey Designer should be resolved. We are continuing to monitor the site closely over the next few hours to ensure stability and optimal performance.
- resolved Oct 10, 2025, 04:10 PM UTC
This incident has been resolved.