Fieldroutes Outage History

Started Jul 21, 2026, 01:45 PM UTC· resolved Jul 21, 2026, 03:01 PM UTC

1. investigating Jul 21, 2026, 01:45 PM UTC

   We are currently experiencing login issues affecting access to our platform for some customers. Our engineering team is actively monitoring the situation and working closely to restore full service as quickly as possible. We understand how disruptive this may be to your work, and we sincerely apologize for the inconvenience.

2. resolved Jul 21, 2026, 03:01 PM UTC

   This incident has been resolved. If you are still experiencing issues, please reach out to [email protected].

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Started May 08, 2026, 05:39 PM UTC· resolved May 11, 2026, 05:30 PM UTC

1. investigating May 08, 2026, 05:39 PM UTC

   We are currently aware of an AWS issue that is affecting FieldRoutes users from accessing our services. Our Engineers are in touch with AWS working to gather additional details. We will continue to update the Status Page as more information becomes available. You can also email Support: [email protected] with any additional questions or concerns.

2. monitoring May 08, 2026, 06:21 PM UTC

   AWS has identified the issue that occurred due a power outage. FieldRoutes users should start seeing access restored and system performance returning to normal. We are continuing to monitor the situation and will share additional information as it becomes available. Please email Support: [email protected] if you have any additional questions and/or concerns.

3. resolved May 11, 2026, 05:30 PM UTC

   This incident has been resolved.

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Started May 07, 2026, 02:39 PM UTC· resolved May 08, 2026, 02:02 PM UTC

1. investigating May 07, 2026, 02:39 PM UTC

   The developers are currently investigating reports of slowness and intermittent connection issues occurring. Reloading the website and/or clearing cache may help improve performance in the meantime. If you are experiencing these issues please email Support: [email protected] We will provide updates as more information becomes available.

2. monitoring May 07, 2026, 07:23 PM UTC

   The development team has performed a server refresh, which has addressed the previously reported performance degradation. Monitoring is ongoing to confirm system stability. Please contact Support if you encounter any additional issues: [email protected]

3. resolved May 08, 2026, 02:02 PM UTC

   This incident has been resolved.

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Started Apr 24, 2026, 06:35 PM UTC· resolved Apr 26, 2026, 07:33 PM UTC

1. investigating Apr 24, 2026, 06:35 PM UTC

   We are currently experiencing an issue that prevents credit cards from being added within the PestRoutes Sales mobile app. This issue affects FieldRoutes Payments users only and is not impacting other payment methods or user groups. Our engineering team has been notified and is actively investigating to restore full functionality as quickly as possible. We will provide updates as more information becomes available.

2. identified Apr 24, 2026, 08:19 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 25, 2026, 03:05 AM UTC

   A fix has been submitted to both the Apple App Store and Google Play Store for review. We are actively monitoring the approval status and will provide a follow-up update once the updated app versions are confirmed and available for download.

4. resolved Apr 26, 2026, 07:33 PM UTC

   PestRoutes Sales version 2.101 has been successfully released to the Apple and Android app stores.

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Started Nov 18, 2025, 02:35 PM UTC· resolved Nov 18, 2025, 07:37 PM UTC

1. identified Nov 18, 2025, 02:35 PM UTC

   We’re currently experiencing an outage with several services, including FieldRoutes Payments and the Knowledge Base, due to an outage with a third-party cloud provider. They are continuing to work on a fix for this issue. We apologize for the inconvenience and will post regular updates on our progress. Next Update - 10:35 CST

2. monitoring Nov 18, 2025, 03:39 PM UTC

   Our third-party provider has implemented a fix. Affected services have started to recover and we are currently monitoring for any further issues.

3. monitoring Nov 18, 2025, 04:38 PM UTC

   We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 11:35 CST

4. monitoring Nov 18, 2025, 05:44 PM UTC

   We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 1:35 CST

5. resolved Nov 18, 2025, 07:37 PM UTC

   Our third party provider has indicated that services are currently operating normally, and no other issues related to this outage have since occurred within FieldRoutes's platform.

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Started Oct 29, 2025, 07:04 PM UTC· resolved Oct 30, 2025, 06:03 PM UTC

1. investigating Oct 29, 2025, 07:04 PM UTC

   Emails sent from the system all show a status of 'Processing' so it is difficult for users to know whether emails are being delivered. We have confirmed that this is not impacting whether emails are being delivered to their recipients. Our team is actively working to identify why the status is not being updated. Next update: 4:00pm CDT

2. investigating Oct 29, 2025, 09:04 PM UTC

   Our team is still working to identify why the status is not being updated.

3. resolved Oct 30, 2025, 06:03 PM UTC

   This issue has been resolved, and emails sent moving forward are being updated with their correct statuses. We are working with our email provider to determine if the emails that currently say 'processing' can be updated, but we also wanted to reiterate that this issue did not impact whether emails were actually delivered.

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Started Oct 20, 2025, 02:03 PM UTC· resolved Oct 21, 2025, 01:13 PM UTC

1. monitoring Oct 20, 2025, 02:03 PM UTC

   Customers may be experiencing interruptions in service due to issues with several cloud providers particularly with DNS. We have reached out to these providers and they have assured us that services are recovering and their services are restoring to normal operating levels. We are monitoring the situation and will share updates as they become available.

2. resolved Oct 21, 2025, 01:13 PM UTC

   The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while AWS restored full functionality. If you need further assistance, please reach out to support at [email protected].

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Started Oct 15, 2025, 04:22 PM UTC· resolved Oct 16, 2025, 02:55 PM UTC

1. investigating Oct 15, 2025, 04:22 PM UTC

   Our team is actively working to resolve an issue that prevented recurring billing from generating as expected. This issue is also impacting other processes such as emailing invoices. If you are encountering these issues please email [email protected] Next Update: 3:30pm CST

2. monitoring Oct 15, 2025, 09:14 PM UTC

   The team has identified the issue and put a fix in place. Recurring billing should be generating successfully now. If you are still noticing issues please contact: [email protected]

3. resolved Oct 16, 2025, 02:55 PM UTC

   These issues have been resolved. If you have any further questions about these issues, please reach out to support at: [email protected]

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Started Sep 10, 2025, 08:59 PM UTC· resolved Sep 30, 2025, 08:33 PM UTC

1. investigating Sep 10, 2025, 08:59 PM UTC

   Some databases are currently experiencing an issue where invoices are not generating as expected and/or the month advances forward without the invoice, or multiple recurring invoices are being generated. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Please email: [email protected] if you are experiencing this issue or have any additional questions. Next Update: 9/11/25 - 9am CST

2. investigating Sep 11, 2025, 03:28 PM UTC

   We are still actively investigating this issue.

3. investigating Sep 12, 2025, 09:15 PM UTC

   We are continuing to investigate this issue.

4. resolved Sep 30, 2025, 08:33 PM UTC

   This issue has been resolved. If you have any further questions or issues regarding recurring billing please reach out to support at: [email protected]

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Started Aug 29, 2025, 05:18 PM UTC· resolved Sep 02, 2025, 07:27 PM UTC

1. identified Aug 29, 2025, 05:18 PM UTC

   We’ve received reports of scammers impersonating “FieldRoutes Merchant Services.” They are contacting users by phone and requesting sensitive information or documents via email, often under the false claim that a credit is owed. FieldRoutes and our trusted partners will never request financial documents, login credentials, social security numbers, or bank account details through unsolicited calls or emails. If you are contacted, do not provide information, click suspicious links, or open attachments. End the call immediately and report the attempt to FieldRoutes Support at [email protected] or (833) 768-8371.

2. resolved Sep 02, 2025, 07:27 PM UTC

   Although FieldRoutes cannot confirm that this issue is fully resolved, the immediate threat over the long holiday weekend has passed. If you are contacted, do not share any information, click on suspicious links, or open attachments. End the call right away and report the attempt to FieldRoutes Support at [email protected] or (833) 768-8371.

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Started Aug 11, 2025, 04:42 PM UTC· resolved Aug 11, 2025, 08:34 PM UTC

1. investigating Aug 11, 2025, 04:42 PM UTC

   We're currently experiencing issues with slowness and unresponsiveness for some customers. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience.

2. resolved Aug 11, 2025, 08:34 PM UTC

   Functionality to the system has been restored. We had connections being established that were then being lost. Once the connection was lost, it times out, and another connection would be started. We started killing those "sleeping" connections to bring everything back inline. Since we cleaned up those lost connections, we see everything responding normally. We will continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues.

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Started Aug 06, 2025, 04:58 PM UTC· resolved Aug 07, 2025, 01:47 AM UTC

1. identified Aug 06, 2025, 04:58 PM UTC

   We’ve identified an issue affecting the ability to drag and drop appointments on routes for some customers. We appreciate your patience while our team works to implement a fix.

2. identified Aug 06, 2025, 04:59 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Aug 07, 2025, 01:47 AM UTC

   The drag and drop appointments on routes functionality has been restored. We continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues.

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Started Jul 23, 2025, 03:59 PM UTC· resolved Jul 31, 2025, 04:47 PM UTC

1. investigating Jul 23, 2025, 03:59 PM UTC

   Some clients may be experiencing issues where route optimization is slow and or delayed in completing processes. Our team is actively investigating the issue and working to restore functionality as quickly as possible. If you have questions regarding this issue, please email Support at: [email protected], and we will continue to post updates here as they become available. We apologize for the inconvenience and appreciate your patience as we work on resolving this.

2. identified Jul 24, 2025, 01:14 PM UTC

   Our third party has identified the issue in their system that is affecting route optimization performance for FieldRoutes users. Our team is working with the third party to establish a timeline for resolution and we will provide additional updates once we have more definitive information on the resolution.

3. resolved Jul 31, 2025, 04:47 PM UTC

   Our third-party implemented a fix earlier this week to resolve route optimization latency issues. Our team has confirmed this issue is resolved, and we have been actively monitoring route optimization functionality throughout the week. If you encounter any further issues, please reach out to Support at: [email protected]

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Started Jul 17, 2025, 01:37 PM UTC· resolved Jul 17, 2025, 09:10 PM UTC

1. investigating Jul 17, 2025, 01:37 PM UTC

   We’re currently experiencing an issue affecting FieldRoutes Payments users where you may be unable to add a credit card to the Customer Card to bill your customers, and your customers may be unable to edit their credit card info in the Customer Portal as well. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 10am CST

2. investigating Jul 17, 2025, 03:13 PM UTC

   Our team is continuing to investigate the root cause of the issue with urgency. Next Update: 12pm CST

3. identified Jul 17, 2025, 05:02 PM UTC

   UPDATE: We’re continuing to investigate the issue affecting FieldRoutes Payments. We have identified a service disruption with our payments provider. We appreciate your patience while our team works to implement a fix. Next Update: 2pm CST

4. monitoring Jul 17, 2025, 05:51 PM UTC

   FieldRoutes Payments functionality has been restored. We are implementing further changes and will continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues.

5. resolved Jul 17, 2025, 09:10 PM UTC

   This incident has been confirmed as resolved. Please reach out to Support if you have any additional questions: [email protected]

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Started Jul 09, 2025, 10:30 PM UTC· resolved Jul 10, 2025, 02:06 PM UTC

1. investigating Jul 09, 2025, 10:30 PM UTC

   We’re currently experiencing database issues that are preventing access, jobs, trigger rules, and webhooks from running normally for some users. Third-party integrations may also be affected. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.

2. resolved Jul 10, 2025, 02:06 PM UTC

   This has been resolved and all systems are working as expected now. If you have any additional questions, please contact Support: [email protected]

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Started Jul 01, 2025, 05:53 PM UTC· resolved Jul 02, 2025, 06:00 PM UTC

1. identified Jul 01, 2025, 05:53 PM UTC

   We're currently experiencing an issue where PDF uploads are failing to load. This may impact features such as Route Printing, invoice visibility in the customer portal, and PDF attachments in emails. Our team is actively working on a fix, which is expected to be deployed by the end of the day.

2. monitoring Jul 02, 2025, 03:25 PM UTC

   We’ve resolved the issue affecting PDF uploads, and any impacted users should see resolution within the next 24 hours.

3. resolved Jul 02, 2025, 06:00 PM UTC

   We’ve resolved the issue affecting PDF uploads. Thank you for your patience.

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Started Jul 01, 2025, 01:09 PM UTC· resolved Jul 01, 2025, 02:22 PM UTC

1. investigating Jul 01, 2025, 01:09 PM UTC

   We're currently experiencing an issue that may be causing a cluster of databases within FieldRoutes to be temporarily unavailable. Our team is actively working on a fix, and we'll share updates as soon as we have more information.

2. resolved Jul 01, 2025, 02:22 PM UTC

   Our team worked swiftly to identify the issue and resolve it. All systems are working as expected now. If you have any additional questions, please contact Support: [email protected]

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Started Jun 12, 2025, 06:46 PM UTC· resolved Jun 12, 2025, 09:37 PM UTC

1. investigating Jun 12, 2025, 06:46 PM UTC

   We are currently experiencing an outage with our phone system provider. As a result, FieldRoutes Support is unable to make or receive calls at this time. Note: This does not impact the FieldRoutes software—it remains fully operational. For support, email [email protected]. We’ll share updates as soon as more information becomes available. Thank you.

2. resolved Jun 12, 2025, 09:37 PM UTC

   Our phone system provider has implemented a fix, and we’re currently able to take calls. We’re monitoring the system to ensure continued stability. Thank you for your patience.

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Started Apr 23, 2025, 10:04 PM UTC· resolved Apr 24, 2025, 04:17 PM UTC

1. identified Apr 23, 2025, 10:04 PM UTC

   An issue has been identified causing tech collections to not be applied to the Customer Card as expected within some databases. A fix is planned to go live tonight to resolve this issue.

2. resolved Apr 24, 2025, 04:17 PM UTC

   The issue is now resolved, and going forward tech collections will apply to the Customer Card as expected.

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Started Apr 11, 2025, 05:29 PM UTC· resolved Apr 12, 2025, 02:36 AM UTC

1. investigating Apr 11, 2025, 05:29 PM UTC

   There is an issue affecting a small number of our customers. A subset of users from these customers are experiencing Time Out issues when logging into the FieldRoutes Mobile app. Our support teams are investigating the issue.

2. resolved Apr 12, 2025, 02:36 AM UTC

   The issue is now resolved and all users can login to the FieldRoutes Mobile app.

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Started Mar 03, 2025, 05:55 PM UTC· resolved Mar 04, 2025, 06:50 PM UTC

1. investigating Mar 03, 2025, 05:55 PM UTC

   We are currently experiencing a technical issue affecting the adding and processing of one-time payment cards for FieldRoutes Payments users. We sincerely apologize for the inconvenience and want to assure you that our engineers are working urgently to resolve the issue. In the meantime, we recommend the following temporary workaround: -Add the credit card through the Billing tab of the customer card as a new payment method. -Process the payment. -Delete the newly added payment method once the transaction is complete. We understand the disruption this may cause and appreciate your patience as we work toward a resolution. We will provide an update as soon as we have more information. If you are experiencing this issue, please email [email protected]

2. resolved Mar 04, 2025, 06:50 PM UTC

   We are pleased to inform you that the recent issue affecting the addition and processing of one-time payment cards has been fully resolved. Our technical teams have worked diligently to identify and correct the problem, and payments are now being processed as intended. If you have any additional questions, please contact us at [email protected].

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Started Jan 31, 2025, 07:23 PM UTC· resolved Feb 04, 2025, 07:11 PM UTC

1. investigating Jan 31, 2025, 07:23 PM UTC

   We are currently aware of multiple issues and actively working to resolve them as quickly as possible. The following is a list of issues currently being investigated on high priority. If you are experiencing any of the following please email [email protected] -Subscription appointment dates/due dates set back to 1969 -Unable to add Service Plans to Customer Card -Error when uploading documents (Failed to Upload file error) & Service Notifications Not Opening (PDF Failed to Load) -Customer Portal reCaptcha validation error (merchant: Element)

2. investigating Jan 31, 2025, 11:19 PM UTC

   We want to provide you with an update on the system issues previously reported: Resolved or Near Resolution: -Document Uploads & Notifications: “Failed to Upload” error & Service Notifications not opening (“PDF Failed to Load” error): Our infrastructure team applied a fix. This issue should now be resolved. -Customer Portal - reCAPTCHA Validation Error (Merchant: Element): A fix is scheduled for Monday night. Still Under Investigation: -Subscription Appointments: Dates/due dates reverting to 1969 -Service Plans: Unable to add to Customer Card Regarding the Mobile Appointments issue, we found it to be highly unlikely. A workaround is available, but if you encounter it, please contact Support. A fix has been identified and is currently in progress. If you are still experiencing any of these issues, please contact us at: [email protected] for assistance. We will continue to provide updates and share a timeline as we make progress. You can also check our Status Update Page for more information. We appreciate your patience and understanding as we work to resolve these matters. Thank you,The FieldRoutes Team

3. resolved Feb 04, 2025, 07:11 PM UTC

   We’re pleased to inform you that the issues reported on Friday have been resolved and are now functioning as expected. Our team worked diligently to address each problem, ensuring everything is back to normal. Below is a summary of the resolved issues: -Subscription Appointments: Dates/due dates no longer revert to 1969. -Service Plans: You can now successfully add them to the Customer Card. -Document Uploads & Notifications: The "Failed to Upload" and "PDF Failed to Load" errors have been fixed. The Customer Portal: The reCAPTCHA validation error (Merchant: Element) is still under investigation. As for the Mobile Appointments issue, a workaround is available. Please contact [email protected] for assistance or if you are encountering any further problems. A fix for this issue has been identified and is currently in progress.

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Started Jan 07, 2025, 08:02 PM UTC· resolved Jan 08, 2025, 03:08 PM UTC

1. identified Jan 07, 2025, 08:02 PM UTC

   Customers are encountering an issue where the 'Who Can Schedule' setting disappears from routes, preventing them from scheduling. Our development team is actively working on a solution and plans to release a fix as soon as possible.

2. resolved Jan 08, 2025, 03:08 PM UTC

   The "Who Can Schedule" issue on routes has been resolved and this feature is now working as intended.

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Started Dec 06, 2024, 05:13 PM UTC· resolved Dec 06, 2024, 08:03 PM UTC

1. investigating Dec 06, 2024, 05:13 PM UTC

   Our developers are actively investigating on high priority the issue causing the Map View scheduling feature to be unresponsive for some databases. Other scheduling features such as Fill Routes, Intelligent Routing, Job Pool and manually scheduling appointments are all working as expected and available as workarounds in the meantime.

2. identified Dec 06, 2024, 06:10 PM UTC

   The issue has been identified and a fix is currently in QA. The developers are on standby to get this fix released as soon as it passes.

3. resolved Dec 06, 2024, 08:03 PM UTC

   The Map View scheduling issue has been resolved and this feature is now working as intended.

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