Fieldroutes incident

Sent Emails Reflect a Status of 'Processing'

Minor Resolved View vendor source →

Fieldroutes experienced a minor incident on October 29, 2025 affecting Customer Communication - Email, lasting 22h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 07:04 PM UTC
Resolved
Oct 30, 2025, 06:03 PM UTC
Duration
22h 58m
Detected by Pingoru
Oct 29, 2025, 07:04 PM UTC

Affected components

Customer Communication - Email

Update timeline

  1. investigating Oct 29, 2025, 07:04 PM UTC

    Emails sent from the system all show a status of 'Processing' so it is difficult for users to know whether emails are being delivered. We have confirmed that this is not impacting whether emails are being delivered to their recipients. Our team is actively working to identify why the status is not being updated. Next update: 4:00pm CDT

  2. investigating Oct 29, 2025, 09:04 PM UTC

    Our team is still working to identify why the status is not being updated.

  3. resolved Oct 30, 2025, 06:03 PM UTC

    This issue has been resolved, and emails sent moving forward are being updated with their correct statuses. We are working with our email provider to determine if the emails that currently say 'processing' can be updated, but we also wanted to reiterate that this issue did not impact whether emails were actually delivered.