Fieldroutes incident

FieldRoutes Payments and Knowledge Base Experiencing Outage

Major Resolved View vendor source →

Fieldroutes experienced a major incident on November 18, 2025 affecting Payments, lasting 5h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:35 PM UTC
Resolved
Nov 18, 2025, 07:37 PM UTC
Duration
5h 2m
Detected by Pingoru
Nov 18, 2025, 02:35 PM UTC

Affected components

Payments

Update timeline

  1. identified Nov 18, 2025, 02:35 PM UTC

    We’re currently experiencing an outage with several services, including FieldRoutes Payments and the Knowledge Base, due to an outage with a third-party cloud provider. They are continuing to work on a fix for this issue. We apologize for the inconvenience and will post regular updates on our progress. Next Update - 10:35 CST

  2. monitoring Nov 18, 2025, 03:39 PM UTC

    Our third-party provider has implemented a fix. Affected services have started to recover and we are currently monitoring for any further issues.

  3. monitoring Nov 18, 2025, 04:38 PM UTC

    We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 11:35 CST

  4. monitoring Nov 18, 2025, 05:44 PM UTC

    We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 1:35 CST

  5. resolved Nov 18, 2025, 07:37 PM UTC

    Our third party provider has indicated that services are currently operating normally, and no other issues related to this outage have since occurred within FieldRoutes's platform.