Fieldroutes incident
FieldRoutes Payments and Knowledge Base Experiencing Outage
Resolved after 5 hours 2 minutes, affecting Payments, on November 18, 2025.
Our third party provider has indicated that services are currently operating normally, and no other issues related to this outage have since occurred within FieldRoutes's platform.
Affected components
Update timeline
- identified Nov 18, 2025, 02:35 PM UTC
We’re currently experiencing an outage with several services, including FieldRoutes Payments and the Knowledge Base, due to an outage with a third-party cloud provider. They are continuing to work on a fix for this issue. We apologize for the inconvenience and will post regular updates on our progress. Next Update - 10:35 CST
- monitoring Nov 18, 2025, 03:39 PM UTC
Our third-party provider has implemented a fix. Affected services have started to recover and we are currently monitoring for any further issues.
- monitoring Nov 18, 2025, 04:38 PM UTC
We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 11:35 CST
- monitoring Nov 18, 2025, 05:44 PM UTC
We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 1:35 CST
- resolved Nov 18, 2025, 07:37 PM UTC
Our third party provider has indicated that services are currently operating normally, and no other issues related to this outage have since occurred within FieldRoutes's platform.
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