Fieldroutes incident

PestRoutes Sales app/FieldRoutes Payments Customer not able to add credit cards

Notice Resolved View vendor source →

Fieldroutes experienced a notice incident on April 24, 2026 affecting PestRoutes Sales (iOS), lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 06:35 PM UTC
Resolved
Apr 26, 2026, 07:33 PM UTC
Duration
2d
Detected by Pingoru
Apr 24, 2026, 06:35 PM UTC

Affected components

PestRoutes Sales (iOS)

Update timeline

  1. investigating Apr 24, 2026, 06:35 PM UTC

    We are currently experiencing an issue that prevents credit cards from being added within the PestRoutes Sales mobile app. This issue affects FieldRoutes Payments users only and is not impacting other payment methods or user groups. Our engineering team has been notified and is actively investigating to restore full functionality as quickly as possible. We will provide updates as more information becomes available.

  2. identified Apr 24, 2026, 08:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 25, 2026, 03:05 AM UTC

    A fix has been submitted to both the Apple App Store and Google Play Store for review. We are actively monitoring the approval status and will provide a follow-up update once the updated app versions are confirmed and available for download.

  4. resolved Apr 26, 2026, 07:33 PM UTC

    PestRoutes Sales version 2.101 has been successfully released to the Apple and Android app stores.