Resolved after 18 hours 12 minutes, affecting FieldRoutes Web, on April 23, 2025.
The issue is now resolved, and going forward tech collections will apply to the Customer Card as expected.
Affected components
FieldRoutes Web
Update timeline
- identified Apr 23, 2025, 10:04 PM UTC
An issue has been identified causing tech collections to not be applied to the Customer Card as expected within some databases. A fix is planned to go live tonight to resolve this issue.
- resolved Apr 24, 2025, 04:17 PM UTC
The issue is now resolved, and going forward tech collections will apply to the Customer Card as expected.
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