Fieldroutes incident

Interruptions Due to our Cloud Provider

Resolved after 23 hours 9 minutes, affecting FieldRoutes Web, on October 20, 2025.

resolved Oct 21, 2025, 01:13 PM UTC

The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while AWS restored full functionality. If you need further assistance, please reach out to support at [email protected].

Started
Oct 20, 2025, 02:03 PM UTC
Resolved
Oct 21, 2025, 01:13 PM UTC
Duration
23h 9m
Detected by Pingoru
Oct 20, 2025, 02:03 PM UTC

Affected components

FieldRoutes Web

Update timeline

  1. monitoring Oct 20, 2025, 02:03 PM UTC

    Customers may be experiencing interruptions in service due to issues with several cloud providers particularly with DNS. We have reached out to these providers and they have assured us that services are recovering and their services are restoring to normal operating levels. We are monitoring the situation and will share updates as they become available.

  2. resolved Oct 21, 2025, 01:13 PM UTC

    The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while AWS restored full functionality. If you need further assistance, please reach out to support at [email protected].

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