Fieldroutes incident
Fraud Advisory: Scammers Impersonating “FieldRoutes Merchant Services”
Resolved after 4 days 2 hours, affecting Payments, on August 29, 2025.
Although FieldRoutes cannot confirm that this issue is fully resolved, the immediate threat over the long holiday weekend has passed. If you are contacted, do not share any information, click on suspicious links, or open attachments. End the call right away and report the attempt to FieldRoutes Support at [email protected] or (833) 768-8371.
Affected components
Update timeline
- identified Aug 29, 2025, 05:18 PM UTC
We’ve received reports of scammers impersonating “FieldRoutes Merchant Services.” They are contacting users by phone and requesting sensitive information or documents via email, often under the false claim that a credit is owed. FieldRoutes and our trusted partners will never request financial documents, login credentials, social security numbers, or bank account details through unsolicited calls or emails. If you are contacted, do not provide information, click suspicious links, or open attachments. End the call immediately and report the attempt to FieldRoutes Support at [email protected] or (833) 768-8371.
- resolved Sep 02, 2025, 07:27 PM UTC
Although FieldRoutes cannot confirm that this issue is fully resolved, the immediate threat over the long holiday weekend has passed. If you are contacted, do not share any information, click on suspicious links, or open attachments. End the call right away and report the attempt to FieldRoutes Support at [email protected] or (833) 768-8371.
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