Fieldroutes incident

Recurring Billing & Emailing Invoices Disruptions

Minor Resolved View vendor source →

Fieldroutes experienced a minor incident on October 15, 2025 affecting Customer Communication - Email and Recurring Billing, lasting 22h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:22 PM UTC
Resolved
Oct 16, 2025, 02:55 PM UTC
Duration
22h 33m
Detected by Pingoru
Oct 15, 2025, 04:22 PM UTC

Affected components

Customer Communication - EmailRecurring Billing

Update timeline

  1. investigating Oct 15, 2025, 04:22 PM UTC

    Our team is actively working to resolve an issue that prevented recurring billing from generating as expected. This issue is also impacting other processes such as emailing invoices. If you are encountering these issues please email [email protected] Next Update: 3:30pm CST

  2. monitoring Oct 15, 2025, 09:14 PM UTC

    The team has identified the issue and put a fix in place. Recurring billing should be generating successfully now. If you are still noticing issues please contact: [email protected]

  3. resolved Oct 16, 2025, 02:55 PM UTC

    These issues have been resolved. If you have any further questions about these issues, please reach out to support at: [email protected]