Fieldroutes incident
Recurring Billing is Experiencing Issues with Invoices Not Generating Correctly
Resolved after 19 days 23 hours, affecting Recurring Billing, on September 10, 2025.
This issue has been resolved. If you have any further questions or issues regarding recurring billing please reach out to support at: [email protected]
Affected components
Update timeline
- investigating Sep 10, 2025, 08:59 PM UTC
Some databases are currently experiencing an issue where invoices are not generating as expected and/or the month advances forward without the invoice, or multiple recurring invoices are being generated. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Please email: [email protected] if you are experiencing this issue or have any additional questions. Next Update: 9/11/25 - 9am CST
- investigating Sep 11, 2025, 03:28 PM UTC
We are still actively investigating this issue.
- investigating Sep 12, 2025, 09:15 PM UTC
We are continuing to investigate this issue.
- resolved Sep 30, 2025, 08:33 PM UTC
This issue has been resolved. If you have any further questions or issues regarding recurring billing please reach out to support at: [email protected]
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