Extensiv Outage History

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There were 7 Extensiv outages since February 11, 2026 totaling 13h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.extensiv.com

Notice April 9, 2026

Small Parcel: Error when generating labels - "Unable to fetch your request"

Detected by Pingoru
Apr 09, 2026, 07:02 PM UTC
Resolved
Apr 09, 2026, 10:06 PM UTC
Duration
3h 3m
Affected: Small Parcel Suite
Timeline · 3 updates
  1. investigating Apr 09, 2026, 07:02 PM UTC

    Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.

  2. monitoring Apr 09, 2026, 07:11 PM UTC

    Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support.

  3. resolved Apr 09, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

500 Errors

Detected by Pingoru
Mar 10, 2026, 06:55 PM UTC
Resolved
Mar 10, 2026, 07:03 PM UTC
Duration
7m
Affected: 3PL Warehouse Manager
Timeline · 2 updates
  1. investigating Mar 10, 2026, 06:55 PM UTC

    Our team is investigating reports of 500 errors throughout 3PL Warehouse Manager. We will provide an update for you in the next 15 minutes.

  2. resolved Mar 10, 2026, 07:03 PM UTC

    Our team has resolved the 500 errors experienced in 3PL Warehouse Manager. If you continue to see additional errors please reach out to the support team for further assistance.

Read the full incident report →

Minor February 26, 2026

Issue creating Small Parcel Labels

Detected by Pingoru
Feb 26, 2026, 04:14 PM UTC
Resolved
Feb 26, 2026, 05:46 PM UTC
Duration
1h 31m
Affected: Small Parcel Suite
Timeline · 5 updates
  1. investigating Feb 26, 2026, 04:14 PM UTC

    We are currently experiencing a service disruption with Small Parcel label creation. Our team is currently working to restore the service. Small Parcel users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. identified Feb 26, 2026, 04:29 PM UTC

    Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to Rate Shop and create Small Parcel labels. Small Parcel users may be affected. See https://status.shipengine.com/incidents/wx6bzsc311w7 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

  3. identified Feb 26, 2026, 04:58 PM UTC

    ShipEngine continues to look into this matter. We will provide additional update in 30 minutes.

  4. monitoring Feb 26, 2026, 05:21 PM UTC

    ShipEngine had released a fix and are monitoring the results.

  5. resolved Feb 26, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2026

UCC Label Printing

Detected by Pingoru
Feb 16, 2026, 05:43 PM UTC
Resolved
Feb 16, 2026, 10:57 PM UTC
Duration
5h 13m
Affected: 3PL Warehouse Manager
Timeline · 6 updates
  1. investigating Feb 16, 2026, 05:43 PM UTC

    Our teams are investigating reports that UCC labels are not printing successfully. We will update this page as new information becomes available.

  2. investigating Feb 16, 2026, 06:51 PM UTC

    Our teams continues to investigate these reports. We will update again in 30 minutes with more information.

  3. investigating Feb 16, 2026, 08:30 PM UTC

    Our teams continue working diligently to resolved the printing issues seen with UCC-128 labels. We should have an update for you shortly.

  4. investigating Feb 16, 2026, 10:04 PM UTC

    We are now seeing UCC-128 labels printing. You may experience some delay in printing. Our teams will continue to investigate the delay in generation and provide an update soon.

  5. monitoring Feb 16, 2026, 10:31 PM UTC

    We are seeing UCC-128 labels printing successfully. Our teams will continue to monitor. Please reach out to our support teams if you experience any additional issues processing UCC-128 labels.

  6. resolved Feb 16, 2026, 10:57 PM UTC

    This incident is now resolved.

Read the full incident report →

Minor February 12, 2026

Blank PDF produced when generating Small Parcel Labels in PDF format

Detected by Pingoru
Feb 12, 2026, 02:05 PM UTC
Resolved
Feb 12, 2026, 03:55 PM UTC
Duration
1h 50m
Affected: 3PL Warehouse ManagerSmall Parcel Suite
Timeline · 5 updates
  1. investigating Feb 12, 2026, 02:05 PM UTC

    We are currently experiencing a service disruption with PDF Carrier Label generation. Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Feb 12, 2026, 02:37 PM UTC

    We continue to investigate this issue and will provide additional update within 30 minutes.

  3. identified Feb 12, 2026, 03:05 PM UTC

    We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.

  4. monitoring Feb 12, 2026, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 12, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026

Edit BOL Feature producing a PresentationTier Error

Detected by Pingoru
Feb 12, 2026, 02:04 PM UTC
Resolved
Feb 12, 2026, 03:36 PM UTC
Duration
1h 32m
Affected: 3PL Warehouse Manager
Timeline · 5 updates
  1. investigating Feb 12, 2026, 02:04 PM UTC

    We are currently experiencing a service disruption with the Edit BOL feature. Our team is currently working to restore the service. Users who use the Edit BOL Feature may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

  2. investigating Feb 12, 2026, 02:38 PM UTC

    We continue to investigate this issue and will provide additional update within 30 minutes.

  3. identified Feb 12, 2026, 03:07 PM UTC

    We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.

  4. monitoring Feb 12, 2026, 03:21 PM UTC

    A fix for this issue has been implemented and we are now monitoring the results.

  5. resolved Feb 12, 2026, 03:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 11, 2026

Etsy Integration Disruption

Detected by Pingoru
Feb 11, 2026, 04:52 PM UTC
Resolved
Feb 11, 2026, 04:57 PM UTC
Duration
5m
Affected: Integration Manager by Extensiv
Timeline · 3 updates
  1. identified Feb 11, 2026, 04:52 PM UTC

    We are currently experiencing a service disruption with our Etsy Integration where users receive a response of "Shared secret is required in x-api-key header." We have identified the source of this error and are now working on a fix to resolve it. We will send an additional update in 30 minutes.

  2. monitoring Feb 11, 2026, 04:54 PM UTC

    We have released a fix for this issue and are now monitoring the results.

  3. resolved Feb 11, 2026, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

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