Envoy had 47 outages in the last 2 years totaling 190h 46m of downtime — averaging 1.9 incidents per month.
There were 47 Envoy outages since January 29, 2025 totaling 190h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating a low amount of elevated errors on dashboard.envoy.com.
This incident has been resolved.
We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]
We are continuing to investigate this issue.
This incident has been resolved.
On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
We are currently looking into the issue to identify the root cause.
The issue has been identified, and we’re seeing improvements across all product functionality.
We are continuing to monitor for any further issues.
This incident has been resolved.
On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
We are investigating issues impacting auto-sign in.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.
We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!
We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.
Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.
The issue has been resolved, and printer functionality has been stable with the new update.
We are currently investigating this issue.
Team has identified the problem and is working on the solution.
A fix has been deployed, and room devices are gradually returning online.
The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.
Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am
We are currently investigating this issue.
We are continuing to investigate this issue.
We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.
We are continuing to investigate this issue.
We are seeing some portions of the site recover.
We are seeing the site recover to full operational status. We will continue monitoring.
This incident has been resolved.
We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.
We have identified the issue and provided a fix.
The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.
We are currently investigating the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.
We’ve deployed a fix and are monitoring for all devices to fully recover.
The issue with rooms devices has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing issues with our email service, causing host email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via [email protected].
This incident has been resolved.
We are currently experiencing an issue preventing a subset of users from signing in visitors through the Envoy Kiosk. Our team is actively investigating the root cause and working to restore functionality as soon as possible. While are investigating the issue, Envoy Visitors Kiosk app is unavailable to download via app store. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further questions, please contact Envoy Support via [email protected].
The Envoy Visitors Kiosk app is once again available for download from the App Store.
This issue was successfully resolved at 2:40 PM PDT.
This incident has been resolved.
We are currently impacted by an ongoing AWS outage affecting the ability to launch new compute instances. At this time, no Envoy systems are fully down, but some services are might be significantly slower than usual due to limited available compute capacity. Our engineering team is actively working on mitigations and workarounds to improve performance even while AWS continues to experience issues.
Due to limited AWS resource availability, the Envoy dashboard is taking longer than expected to load.
Most of our AWS services are recovering, but we’re still encountering network issues caused problems in the AWS US-EAST-1 Region. The Envoy dashboard continues to be partially unavailable.
Our services are up and running and should be fully functional. We’re continuing to monitor the situation closely.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are investigating elevated error rates in our platform due to an ongoing AWS incident in the us-east-1 region.
Envoy in-chat support and https://help.envoy.com are both affected by the incident.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We identified an issue that caused some room tablets to go offline and display a blank screen for a brief period. The tablets should now be fully operational. If a tablet screen remains blank, please power cycle the device to restore functionality. We apologize for the inconvenience and appreciate your patience while we resolved this issue.
This incident has been resolved.
Envoy experienced an issue on Oct 1, 2025 where customers were unable to access the Envoy Dashboard and Envoy Mobile App. This incident opened Oct 1, 2025 at 6:38 PM PT and was resolved as of 6:45PM PT.
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted. Our team are investigating at this time.
A fix has been implemented and we are monitoring the results at the moment.
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via [email protected].
We are currently investigating an issue where some customers may be unable to access the Delvieries tab on the Envoy Dashboard, or scan new packages with the Envoy Mobile App. Our team investigating at the moment and we will post an update shortly.
The cause has been identified and we are rolling out a fix and will monitor the results.
A fix has been implemented and we are currently monitoring the results.
The incident should be resolved now. Deliveries can be accessed via dashboard and packages can be scanned via mobile app
We are currently experiencing slow load times in parts of the Envoy dashboard due to an ongoing Cloudflare outage. We are monitoring Cloudflare’s status page closely and will keep you posted as soon as we know more. For more details on the Cloudflare incident, please see https://www.cloudflarestatus.com.
The earlier slow load times in parts of the Envoy dashboard have been resolved as Cloudflare has addressed the incident. Performance is back to normal.