Envoy incident

[10/14/2025] - Rooms tablets offline and showing blank screen

Minor Resolved View vendor source →

Envoy experienced a minor incident on October 15, 2025 affecting Rooms, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 02:51 AM UTC
Resolved
Oct 15, 2025, 03:03 AM UTC
Duration
12m
Detected by Pingoru
Oct 15, 2025, 02:51 AM UTC

Affected components

Rooms

Update timeline

  1. monitoring Oct 15, 2025, 02:51 AM UTC

    We identified an issue that caused some room tablets to go offline and display a blank screen for a brief period. The tablets should now be fully operational. If a tablet screen remains blank, please power cycle the device to restore functionality. We apologize for the inconvenience and appreciate your patience while we resolved this issue.

  2. resolved Oct 15, 2025, 03:03 AM UTC

    This incident has been resolved.