Envoy incident
[2025-09-05] Issues accessing the Deliveries tab on the Envoy Dashboard, and scanning new deliveries on the Envoy Mobile App
Envoy experienced a major incident on September 5, 2025 affecting Deliveries, lasting 7h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Deliveries
Update timeline
- investigating Sep 05, 2025, 10:02 AM UTC
We are currently investigating an issue where some customers may be unable to access the Delvieries tab on the Envoy Dashboard, or scan new packages with the Envoy Mobile App. Our team investigating at the moment and we will post an update shortly.
- identified Sep 05, 2025, 12:20 PM UTC
The cause has been identified and we are rolling out a fix and will monitor the results.
- monitoring Sep 05, 2025, 12:27 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Sep 05, 2025, 05:54 PM UTC
The incident should be resolved now. Deliveries can be accessed via dashboard and packages can be scanned via mobile app