Envoy incident

Room tablets are experiencing an outage.

Major Resolved View vendor source →

Envoy experienced a major incident on January 16, 2026 affecting Envoy Dashboard and Rooms, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 12:58 PM UTC
Resolved
Jan 16, 2026, 02:43 PM UTC
Duration
1h 44m
Detected by Pingoru
Jan 16, 2026, 12:58 PM UTC

Affected components

Envoy DashboardRooms

Update timeline

  1. investigating Jan 16, 2026, 12:58 PM UTC

    We are currently investigating this issue.

  2. identified Jan 16, 2026, 01:21 PM UTC

    Team has identified the problem and is working on the solution.

  3. monitoring Jan 16, 2026, 01:43 PM UTC

    A fix has been deployed, and room devices are gradually returning online.

  4. resolved Jan 16, 2026, 02:43 PM UTC

    The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.