Envoy had 47 outages in the last 2 years totaling 445h 30m of downtime — averaging 1.9 incidents per month.
There were 47 Envoy outages since December 17, 2024 totaling 445h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
On 21 August 2025, a Cloudflare outage caused sporadic slowness in the Envoy dashboard, including delayed page loads and occasional badge printing delays. The issue has since stabilized and no action is required. For more information, please see Cloudflare’s status page: https://www.cloudflarestatus.com
We are currently investigating a reported issue with the Deliveries Kiosk App. Some users are reporting that the app will only shown the "Envoy" logo when it opens, and new devices are not able to be paired to a Delivery area. Recipients are able to mark packages as 'collected' through their notification, or an Admin can manually mark it as collected through the Delivery Log.
We have identified the cause and implemented a fix and are monitoring the results.
The Delivery Kiosk App has now returned to full functionality. Please contact Envoy Support ([email protected]) if you are still experiencing any issues.
We are currently making updates to the Envoy signup experience. If are in need of immediate access, please reach out to Customer Support via [email protected] for assistance. We apologize for any disruption this may cause & appreciate your patience!
We’re currently updating the Envoy sign-up page, which may cause temporary delays in account creation. For immediate access, please contact our Customer Support team at [email protected].
The signup experience has been restored
We are currently experiencing an issue with SMS notifications not being delivered. Our team is actively investigating the issue. Other notification methods (email, push) are functioning as expected.
The issue with SMS notification delivery has been resolved. Thank you for your understanding and patience.
Some customers might experience an issue where Emergency Notifications are not arriving in SMS or Push. They are arriving via Email and are shown on the App Home tab. We are investigating the issue at the moment.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have received some reports that some customers are unable to access Desks and Rooms settings. Desks can still be reserved by users from the Maps page. Our team are investigating at the moment.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where some users are unable to view the "Schedule" tab on the Envoy Mobile app. Our team is working to identify the root cause. Users can view and schedule through the web dashboard (dashboard.envoy.com). We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via [email protected]
Our team have identified the cause and are working on implementing a fix.
We are happy to report that the issue related to some users being unable to view the "Schedule" tab on the Envoy Mobile app is now resolved. We apologize for any inconvenience this has caused & appreciate your patience while our team worked to resolve. For any ongoing questions/concerns, please reach out to Envoy Support via [email protected]
We are currently investigating an issue where push notifications are not being received for customers on Android; we will post an additional update as soon as one is available. For any additional questions/concerns, please contact Customer Support via the live chat messenger or [email protected]
A fix has been implemented in the Android mobile version 5.06.1, which is now live in the Google Play Store
Our partner, Cloudflare, is currently experiencing a major outage that may impact services that depend on their infrastructure. At this time, our systems remain fully operational, but we are actively monitoring the situation to stay ahead of any potential disruptions. We will provide updates here as needed. You can also follow Cloudflare's status directly at: https://www.cloudflarestatus.com/
Cloudflare has resolved the outage as of 2:31 PM PST. Our services remained stable throughout the incident, and no impact was observed. We will continue to monitor for any residual effects, but no further issues are expected. Thank you for your patience. For more details, you can refer to Cloudflare's status page: https://www.cloudflarestatus.com/
We're currently experiencing an issue where some of our website pages — including the main page and the jobs page — may be unavailable. You can still access Envoy directly by logging in at: https://dashboard.envoy.com/
This issue has been addressed.
We are currently investigating an issue for users with data stored in our EU data centre where the App store page is not loading on the Envoy Dashboard.
The cause has been identified, a fix released and the incident has now been resolved.
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
This incident has been resolved.
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
The dashboard functionality has been restored. We are monitoring the status
This incident has been resolved
We are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty. Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.
A fix has been implemented and we are monitoring performance.
The incident has been resolved and we are continuing to monitor performance.
Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.
We are continuing to work on a fix for this issue.
Our partner, Aruba ClearPass has confirmed that this issue is fixed
We are aware of an ongoing issue with the Envoy API's Flows endpoint. Our team is investigating to determine the cause.
This issue has been resolved
We are investigating an issue with maps and rooms tab not loading. Our team is actively working to determine the cause. We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via [email protected]
The rooms and maps should be operational now, and we are currently monitoring
The incident has been resolved. Please reach out to Envoy Support via [email protected] for any questions/concerns!
We are currently experiencing slow load times on our dashboard and mobile app. Our team is investigating the issue
The dashboard and mobile app load time issue has been mitigated, and performance is improving. We are monitoring for full recovery
The dashboard and mobile app load times issue has been resolved. Thank you for your patience. Please reach out to support team via [email protected] for any further questions
We are currently investigating an issue with our email notifications. Our team is actively working to determine the cause.
The issue has been fixed and the emails are back to operational. We are currently monitoring the situation.
The incident has been resolved
We are actively investigating issues with placing and managing resources on the map. The root cause has been identified, and a fix will be deployed shortly. We apologize for any inconvenience this may cause. For further assistance, please contact Customer Support via the chat messenger or at [email protected].
A fix for maps resources has been implemented, and we are actively monitoring and testing to ensure full functionality is restored. We apologize for any inconvenience this may cause. For further assistance, please contact Customer Support via the chat messenger or at [email protected].
The issue(s) surrounding maps resources has been resolved, and full functionality has been restored. We appreciate your patience. For further assistance, please contact Customer Support via the chat messenger or at [email protected].